All Products Support Forum

I am on Linux mint 21.1 Cinnamon and using Thunderbird 102.11.0. I saw the current version of Thunderbird on their official website is 102.11.2. I didn't get the update yet. So, how can I get the update automatically to use the latest version of Thunderbird on Linux Mint 21.1 Cinnamon ? Thanks in advance and awaiting to have a good feedback.

Hello, Setting up a new iPad and signing into Mozilla fire fox, I found myself though I see on my phone I have more than one Mozilla account. On the iPad there are several with no username and no password. This is the case for Amazon? as well. For example, Amazon, UK Amazon, Germany, Amazon it’s only Amazon? france, Amazon?, USA, etc.. each time I have to write in my email and look up my password on another device, and then ask the iPad to remember the password and the password is NEVER remembered. Sorry, I don’t know why all caps. I am hoping a synch will clear things up, but do I sing from my phone or do I sync from an old computer? If I do have several Mozilla accounts, probably because I encountered password trouble and created a new ID, there could be a great amount of Helter skelter. If I sync more than one of these to the new device, will they all remain on the device or will they be faithful to the account that I am signed in on?

How do I tell which account I am using in Mozilla fire fox

Is there a trick to get Mozilla firefox to merge with the one on my phone for example, where things seem to be pretty straightforward.

I apologize because I’m not asking a clear question. Has anybody run into a problem of having their fire fox password system absolutely non-functional, and in addition to that on an Apple device, that the iCloud Keychain doesn’t want to remember the password, either, nor do the websites want to “remember me”.

If I know more, I’ll come back for help. Thank you, thank you all very much.

MD

Hi James,

Thanks much for your kind support. I can't seem to send you a message any other way. So, just want you to know that I appreciate your counsel. Very helpful!

Bob

Hello ~

I have a 64 bit Windows 7 system, and when I download Thunderbird, it gives me the 32 bit version. How can I download the 64 bit program software? Could anyone send me a link for it?

Thank you!

Bob

I'm trying to download Firefox on a new computer. It downloaded the install program at least 6 times in about an hour, but it never finishes downloading. How can I avoid this and get it to actually download Firefox?

Hi folks!

I had to configure a new email which I run from the Thunderbird platform. I backed up a year's worth of emails in a ZIP file before deleting the old email (apparently I had to) and I have followed the instructions to import the old emails. The imported file appears in my 'local folders' section in Thunderbird but these files appear to be empty. I cannot find information or previous questions addressing this issue so I would appreciate any suggestions. The ZIP folder is smaller than 2GB.

Many thanks in advance!

I just installed Beta 114. I currently have a Thunderbird 102 installation with a POP Account. There are three subfolders to the Inbox on that POP account. I would like to import the folders and messages to the 114 installation but haven't been able to figure out how to do that. When I added that account to 114 I used IMAP instead of POP.

Thank you.

My waitrose.com EMAP account with Plusnet is closing. I intend to replace it with gmail.com, which I previously established to support a mobile phone that I can no longer easily use for particular reasons and which I have now also installed into Windows 10 on my PC.

I envisage retiring my old account, whilst retain the complete 'Local Folders' Waitrose structure for reference and historical reasons, assuming that Gmail will establish separate storage to it's own rules, below (or above?) my history.

Is this a reasonable prospect and can you clarify if Gmail will take over my existing Inbox - Drafts - Sent - Junk and Deleted folders to it's use? Or will Gmail install a separate enviroment to it's own design and function?

And will Tbird continue to include my history folder-set along with the new, in the regular Profile Backups?

I want to move Thunderbird local folders to an external drive (Seagate). I am working on a desktop computer with Windows 10. Where are the Thunderbird local folders? The files don't display anywhere in Windows explorer. I am able to transfer all other files such as jpg. and pdf. files from the desk top computer to the external drive by dragging and dropping, but I can't locate the Thunderbird local email files so as to be able to drag and drop.

I have been using Firefox Quantum 57. 0.4 64 bit for Linux Mint 1.0 will I be able to use Firefox 113.0.2 and is there anything I need to do after downloading it. I am computer illiterate, any help will be greatly appreciated.

One of the webmail services I use is closing down and I am starting to use Gmail instead. It was a straightforward service, which I used for nearly 20 years, but with limited online storage. I used Windows Live Mail (and its predecessors) as an offline archive (using the word in the conventional sense) of emails, locally stored (and backed up) in a large set of folders within WLM, only going online to offload mails from webmail as needed. I should like to do the same with Gmail, keeping only active messages online. But Gmail will not talk to WLM so I am hoping to use TB instead. I do not wish to synchronise TB and Gmail, nor to send/receive messages in TB — just in effect "import" mails from Gmail into TB, arrange them in locally created folders within TB, then delete them from Gmail. Usage of TB would be largely offline. Is it possible to use TB this way? I have read many useful question threads in the forum and some wiki articles but remain quite uncertain as to whether and how. I am quite old now and though I have used PCs at work & home since they first appeared I am not technically proficient... I have made the Gmail account POP3, which I think is right. I am aware only Inbox will show in TB and am happy to move messages from Sent, etc., in order to move them into TB. I'm unclear if I can set automatic delete from Gmail of moved messages: this may be an IMAP only thing. But I am happy anyway to manually delete them later in Gmail; we're not talking 1000s of emails. I'm fairly sure local folders can be created in TB. WLM (I think) saves messages in separate .eml files. I am unsure if that would be, or could be, the same in TB or if an extension is necessary. I have seen talk of mbox and maildir but do not understand when these issues arise. I am sure there are others factors I should take into account and some I have forgotten already to list here. I shall be grateful for any advice offered. I apologise for this long message: thank you for getting this far! Thanks again, Peter

Dear Mozilla, Actually I have 2 instances of TB 102.11 on my Linux 22.04. One I guess the original, can be listed with apt list --installed and the other that I installed with flatpak flatpak list

Unfortunatellly I configured and starte to use the one cane from flatpak. I have set everything, mail rules, digital signature, . . . etc. Now the actual problem is that the ImportExportTools NG add-on is not able to export my mails. I guess the reason is that I have 2 installed TB instances on my machine. Please advise how I can realize which one I configured and use? 2nd request: how to remove the redundant TB instance while the necessary will not suffer any injury? Thanks. BR,

 Laci.

I will be moving all of my data to a new laptop and want to know if I need to have both my personal Firefox profile and the "default-release" profile backed up. The "default" one is over 3GB and has over 20k files in it, and my personal one is only 113 MB with 1300 files — and my thumb drive needs all the extra space it can get. (Why would the "default-release" profile be so much larger than my personal one?)

The old laptop runs on Windows and the new one will have the Linux OS. Will that make a difference in using a backed up Firefox profile? I mean, will the data still work in the new OS?

Greetings everyone,

I accidentally double clicked on "Downloads" after accessing the "Tools" menu so all of my downloads in the "Downloads list" is now gone... :(

I know that the actual files aren't deleted but I can no longer see the location of the files I've recently downloaded :( :(

Thank you for any help!

Each and every time you install an upgrade on Firefox, your profile vanishes. So I questioned on how to save my profile and I found a nasty solution where you have to close Firefox because of a stupid empty file named parent.lock which happen to be empty on the 2 cases I checked. I did not sniff in the restore constraints yet... What a mess ! Looking at the frequency the Firefox's upgrade arrives, it would be advisable to automatically preserve the user's parameters. Alternately it would be a good thing to have a save/restore function for Firefox's parameter.