All Products Support Forum

1. I am customer of Ionos, formerly 1&1, who host my website and an associated email address. On 14 February, Ionos advised me I would be unable to download emails from their server after 25 April unless the email program supported TLS1.2 or higher and they said Thunderbird version 52.00 supported TLS1.2 or higher.

2. I have 2 PCs with Windows XP SP3 and 1 laptop with Windows Vista. Ionos say the only email program I will be able to use after 25 April using the latter 3 devices to download emails from their server is Thunderbird version 52.00.

3. Is there now any means by which one may install Thunderbird version 52.00 onto a PC with Windows XP SP3 or, alternatively, a laptop with Windows Vista?

Hi,

I downloaded Mozilla for e-mail last night as I currently only use IOS on my iPhone and haven't used a desktop e-mail programme for a long time.

It struggled with my configuration settings and when it finally accepted them I clicked done and it has been sat on the "checking password screen for the last 10 hours or so.

Can you help at all, please?

Many thanks

Chris

The file you are supposed to download on page "https://www.support.xerox.com/en-us/content/146849" gives a webpage with trash, where it should open the download window . I know it's Firefox because I tried downloading that file via Opera browser and that succeeded . Dowloading zip files from the Xerox website gave no problem, only DEB files .

I had to open a new Thunderbird account after a hard drive replacement. I saved my profile to external HD. I transferred it to my Profiles folder but the new TB does not default to it. How do I get this to work ?

This is a new install, I don't remember if something I did initiated this or not. The only accounts I have are GMAIL and an IMAP account. A local backup would be a plus, but I don't want to delete twice as I process my inbox.

Thanks.

I've followed the process of adding an email account but on the page title Setting Up Your Existing Email Address, when I click "Done" at the base of the page, I get an error message "Error Creating Account, Incoming Server already exists.

This has become really annoying: when I go to settings -files and application it is locked to "Downloads" Folder. I want them to go to desktop and then decide what folder I want to put them in (if at all)!

Firefox was running fine but few days ago, cannot get Firefox to start. Tried to uninstall, reinstall but didn't work. Tried uninstall, shutdown, reinstall and didn't work. Tried profile manager but it would not start so deleted the profile.ini file. Still won't start. When I look at Task manager, no processes for Firefox are running. Is there something else I should try to get working or should I just not use anymore?

Lenovo P52e laptop, Windows 10 Pro v22H2, 64-bit operating system Mozilla Firefox 64-bit program is being installed in Program Files directory

I have an mid 2007 IMac running El Capitan 10.11.6 I replaced my old Firefox version with a newer incompatible one and now I can’t recover the old version of Firefox. All my bookmarks and saved data was on that older version. Can anyone help me find the most current version of Firefox for my Mac? Thanks!

I was connect Gmail and Outlook in Thunderbird. The first problem is that I can't copy the folder to my Outlook account.

The next problem is when I open the Gmail IMAP folder then sort and copy all the emails to Outlook account, the emails are copied in Outlook only partially after that it all stops. Then the status becomes downloading email from Outlook. Some emails do have 25 MB attachments and that should be fine. In total the folders I want to copy to Outlook are 1.8 GB.

How do I get all my copied emails to go to Outlook? Is there any solution for this problem?

Just build a new PC and moved my Thunderbird and Firefox settings to the new PC. I've done this a few times over the years and it usually works perfectly. However, this time after moving Thunderbird and starting downloading new mail, it is REALLY slow, taking 8-9 seconds to download each message.

I have always used the following locations to keep all the profile data: C:\mozilla.org\Users\Johnny\Thunderbird.slt C:\mozilla.org\Users\Johnny\Firefox.slt

When moving to a new machine, I install a fresh Thunderbird and Firefox, then copy over the entire folder C:\mozilla.org\Users\Johnny to the new machine. I then go and modify C:\Users\Johnny\AppData\Roaming\Thunderbird\profiles.ini and add a new profile block like this: [Profile2] Name=Johnny IsRelative=0 Path=C:\mozilla.org\Users\Johnny\Thunderbird.slt Default=1 When I brought up Thunderbird, everything looked normal. When I clicked on Get Messages, it first started downloading from my Comcast account, which normally does 2-3 messages per second. It was now taking 8-9 seconds per message. The next account it downloads from is Network Solutions and it is taking just as long for this account.

I've looked around in the TB settings and can't figure out what is happening. I haven't seen this issue with past migrations. Anyone have any idea what is going on?

Thank you!

Hello,

I received this message when trying to download a file a client sent me. I can download using other browsers but why should I?! ether I get a solution or I'll just change my browser instead of using multiple

Please advise thank you in advance Itai m lustgarten

Firefox detected a potential security threat and did not continue to email.wetransfer.com because this website requires a secure connection.

What can you do about it?

email.wetransfer.com has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

Hi my old PC crashed and I had to do a new windows install, but before that I saved all my old files, folders etc and presume Thunderbird email profiles on to it. I added the files back to the PC on same C drive once windows re-installed. Now how can I download Thunderbird and make it use the old Thunderbird email profiles on the PC at present please?

I am currently using Mozilla Thunderbird on my laptop. I am planning in using it as well on my Desktop. Is it possible to use the same email for both of my laptop and desktop?