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  • Solved

import passwords from CSV file using Firefox Version 101.0 (64 bit)

How to import passwords from a CVS file (such as create by Keeper password manager) into Firefox Version 101? I looked at older questions (example: <<https://sup… (read more)

How to import passwords from a CVS file (such as create by Keeper password manager) into Firefox Version 101?

I looked at older questions (example: <<https://support.mozilla.org/en-US/questions/1329981 >>) but the solutions do not apply to the latest Firefox version.

Thank you in advance for your help

Asked by Dave & Linda 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

I've read and tried everthing to get "restore previous session" nothing seems to work. I've rest my password also.

I've not been able to restore previous session of tabs and windows even though the box is checked in settings to restore prevous sessions. I've also tried all the troube… (read more)

I've not been able to restore previous session of tabs and windows even though the box is checked in settings to restore prevous sessions. I've also tried all the troube shooting things. I really need this to work. I've been using firefox for many years. Please help me.

Asked by MarMiller 5 months ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Excel missing zoom in/out feature

Hi! I use excel in the firefox browser and I realized that the zoom in/out feature that is usually at the bottom right corner of the browser is not there. I can use the d… (read more)

Hi! I use excel in the firefox browser and I realized that the zoom in/out feature that is usually at the bottom right corner of the browser is not there. I can use the default zoom in/out with command +/- (mac) that's built into the browser but that zooms all other screens as well and doesn't exactly give me what I'm looking for. I've checked all settings in excel and I'm not seeing anything. In chrome the zoom is right where it's supposed to be so I'm wondering if this is broken or missed? I've attached a side by side screenshot to compare.

Any info is appreciated! Thanks!

Asked by Lindsay.Sisco 5 months ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Log in

Using govt EFTPS to make payroll deposits. Cannot log in. Their "Help" says cannot use SSLB3. Must use CLS 1.1 or CLS 1.2 I have absolutely NO idea what they are… (read more)

Using govt EFTPS to make payroll deposits. Cannot log in. Their "Help" says cannot use SSLB3. Must use CLS 1.1 or CLS 1.2 I have absolutely NO idea what they are talking about.

Asked by ambrady 5 months ago

Last reply by cor-el 2 weeks ago

Netflix won't load content on Firefox

Despite clearing my cookies and cache, going through every step on [this web page|https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_check-… (read more)

Despite clearing my cookies and cache, going through every step on [this web page|https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_check-browser-internals], and trying multiple different Netflix profiles, I cannot seem to get Netflix to load any content on Firefox. This problem seems to have cropped up over the last few days; I last used Netflix on June 11th and had no problems, but tried last night and again this morning to watch anything only to find that it would invariably show me a red loading wheel before presenting me with error code F7111-1105 after several minutes. This seems to be an issue with Firefox on my PC, as I have tried using the Netflix mobile app and (reluctantly) installing Chrome on my PC to test things out -- both had no problems -- yet I'm stumped! Again, I have gone through every option presented by the troubleshooting page; I have refreshed and reinstalled Firefox, made a new Firefox profile and tried it out with no extensions, scanned my PC thoroughly (with no issues presented), and nothing seems to budge.

Asked by igotmyphdindunk 5 months ago

Last reply by techguy150 3 weeks ago

  • Solved

Youtube Videos Now Stutter

Hi there I've had firefox for years and never had much issues. I've never had this issue before the most recent update where now youtube videos constantly stutter. It's j… (read more)

Hi there

I've had firefox for years and never had much issues. I've never had this issue before the most recent update where now youtube videos constantly stutter. It's just Firefox as other browsers work fine. I've updated my graphics card and did a little bit of research but none of the fixes quite did it for me. In the past couple days I've always had Firefox crash on me twice, which hasn't happened before either. So I'm not sure what's going on, but I'm prone to point fingers at an update. I don't install extensions or themes, so the only extension I have really is uBlock Origin but that's been there forever. I've restarted my computer as well. It is not my resources, they are more than fine my RAM and CPU and Graphics Card. Task manager shows nothing is even above 50% (CPU, GPU, Memory) when playing the video. I've also tried creating a new profile and opening up a new profile. Same issue.

Can anyone suggest any fixes or is this a firefox update bug?

EDIT: This appears to be for all videos I am playing on Firefox. It also does not matter if I set it to the lowest quality, even 144p, it will still stutter nonstop.

Asked by novashmtv 5 months ago

Answered by novashmtv 5 months ago

Browsing history now only goes back one month: how to recover older history?

Firefox used to show our browsing history from years ago. Tonight we tried to access our history and all of a sudden it goes no further back than this month. How did th… (read more)

Firefox used to show our browsing history from years ago. Tonight we tried to access our history and all of a sudden it goes no further back than this month. How did this happen, and how can we get the older history back?

We have been researching this for several hours tonight and have already tried many of the suggestions such as viewing the places.sqlite file--which we did, but which also only showed history going to the beginning of June--trying to view the index.dat file--which came up empty using the index.dat analyzer reader--and trying to read a JSON file that is called "session store backups."

OS Windows 10

We know our way around a computer, more or less, but are not programmers or coders.

Asked by sarika7175 5 months ago

Last reply by myjunkshere 1 month ago

  • Locked

how to remove a file that "contains a virus or malware" from notifications 2

Every time I run browser it messages me that downloaded file contains a virus or malware, even I deleted the file long time ago. I tried Ctrl+J "Remove from history", "Cl… (read more)

Every time I run browser it messages me that downloaded file contains a virus or malware, even I deleted the file long time ago. I tried Ctrl+J "Remove from history", "Clear downloads" and Organize/Delete that entry - Nothing helps. Its deleting, but when I run Firefox its appears again and again. This bug is terrible annoying, please fix it.

Asked by alexbel787 5 months ago

Last reply by jonearthur2 1 month ago

  • Solved

Problem moving to the next page of data within a web page

Some web pages contain data split into pages and provide something like "Previous 1 2 3 4 5 6 7 Next" at the bottom of each page. One example is https://… (read more)

Some web pages contain data split into pages and provide something like "Previous 1 2 3 4 5 6 7 Next" at the bottom of each page. One example is https://support.mozilla.org/en-US/products/firefox?as=u&utm_source=inproduct#search I would like to be able to move between pages without using the mouse using a keyboard shortcut.

Is there any way that Firefox could simulate a mouse click on a particular element and link this to a key?

Asked by paul921 3 months ago

Answered by paul921 1 month ago

why doesn't ff put a date on their articles? dates and times are important, esp in the online world.....

why doesn't ff put a date on their articles? dates and times are important, esp in the online world..... https://support.mozilla.org/en-US/kb/firefox-dns-over-https#f… (read more)

why doesn't ff put a date on their articles? dates and times are important, esp in the online world.....

https://support.mozilla.org/en-US/kb/firefox-dns-over-https#firefox:win8:fx101

Asked by lsteil 5 months ago

Last reply by Paul 1 month ago

about:config

There are 226 questions that came up when I searched for "about: config". A lot of users have requested that "aboutconfig" be an option for users who want to solve some … (read more)

There are 226 questions that came up when I searched for "about: config". A lot of users have requested that "aboutconfig" be an option for users who want to solve some of their own problems. I'm not a developer and find that i can research and follow instructions to resolve and/or personalize FF using it.

So, what do we as users need to do to impress this upon developers to lut it back on FF android, heck, on all of the apps!

If someone fools around with it and creates their own issues, thats not on y'all ! They can reinstall or go back to correct, etc. PUT A WARNING LABEL ON IT if you need to. From what I've read, thats the main reason it was removed.

Why punish responsible users for those who aren't ????

How do we impress this upon FF ???

Asked by lsteil 5 months ago

Last reply by Paul 1 month ago

RE: Firefox extremely slow to load pages or connect to Web sites after startup

It's June 2022, and I am using FF64 101.0.1. My issue is best described by Zaayl (2017) at https://support.mozilla.org/en-US/questions/1157490, but the working and easies… (read more)

It's June 2022, and I am using FF64 101.0.1.

My issue is best described by Zaayl (2017) at https://support.mozilla.org/en-US/questions/1157490, but the working and easiest solution I found was the one offered by delclemons (2018) at https://support.mozilla.org/en-US/questions/1229621#question-reply.

My starting page is blank. I have an extension that shows my external IP as a country flag when FF starts up. If the flag doesn't show, I know I still cannot connect to any site. Similar to Zaayl's case, my FF can be able to connect to sites only after a certain amount of time, which varies from instant - very rarely - up to over 10 minutes. The wait always gets longer, especially when FF crashes and have to restart.

I've been searching a long, long time for the right fix. I cringe at the idea that I have to reinstall FF every time there's a major issue, like this one. Syncing back bookmarks and passwords and reinstalling the extensions are the easy part. The painful part is having to set details of accounts in the containers afterwards. I am so glad that is over now. Connection to sites is no longer prolonged after FF startup.

I wanted to thank the persons concerned, but I couldn't reply to their messages, which are now archived. So, I decided to post a new one here to do that; also, to help users who have to same issue as mine.

Asked by mobilesuit 5 months ago

Last reply by mobilesuit 1 month ago

The Guardian website: 40 second hangs when using tabs (FF Android)

Hi! Version: FF Android 101.2.0 (plus other version stuff I can provide if needed), Android 12 Just thought I'd report this because it appears to be a consistent, reasona… (read more)

Hi!

Version: FF Android 101.2.0 (plus other version stuff I can provide if needed), Android 12

Just thought I'd report this because it appears to be a consistent, reasonably long-standing issue (months) on a popular news site. Or is it "just me"?

Website: https://www.theguardian.com/uk (several million uniques visitors per month)

Expected behaviour: I am able to open various links on this website as backround tabs and continue browsing.

Actual behaviour: 1. After a couple are opened, Firefox for Android hangs for very close to 40 seconds then does a deep redraw/repaint of all tabs and continues to function until I next try to open another background tab from that website. 2. During the hang tab interface continues to redraw, but the pages are not repainted and no taps events work. 3. At the end of this hang time, the pages appear to redraw from scratch and the context pop-up for the third long-press appears on top of whichever tab I was looking at.

It is 100% repro for me -- long-press fails when attempting to open the 3rd background tab, but repaint failure occurs earlier. There is something toxic happening.

Curiously, when I next view my Android Home screen, there is some sort deep refresh/repaint, as if it has been swapped-out or GC'd etc.

e.g. Is there some massive memory blow-out happening?

Context/workarounds: 1. I have tried clearing all browsing data and using a guess account on the phone. 2. I have no addins installed. 3. Neither Chrome nor FF Desktop exhibit this behaviour. This ia FF Android specific

Thanks!

Asked by mrjames 5 months ago

Last reply by creinig 2 months ago

Autofill not working after last update

Autofill for payment and address information has stopped working. The option to choose one will come up, but when you click it, nothing fills in. Password autofill has be… (read more)

Autofill for payment and address information has stopped working. The option to choose one will come up, but when you click it, nothing fills in. Password autofill has been working, though.

Asked by jayneeyoung91 5 months ago

Last reply by antonyldala 2 months ago