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  • Archived

Unable to access many sites, which I could previously

Until recently my browser accessed all the sites I have used for years and now I cannot access them. As an example the message I receive is "You don't have permission to … (read more)

Until recently my browser accessed all the sites I have used for years and now I cannot access them. As an example the message I receive is "You don't have permission to access "http://booking.jetstar.com/au/en/booking/select-flights" on this server".

Reference #18.62052017.1660274157.1f6107dd Other sites like my banking site I can access freely on Edge but cannot on Firefox. No error message in that case, just says error try again. All this started after I loaded Norton. I have had them look at the system, and they have, but also point out that it is not them as I can access the site from Edge. I have looked at the help page and their are thousands of people with the same query but no fixes! As a long term supporter of Firefox I am disappointed that I now have to use Edge to do most of my business. HELP

Asked by arf112 7 months ago

Last reply by jscher2000 - Support Volunteer 1 month ago

  • Archived

yahoo email issues

Yesterday for most of the day Yahoo mail was working fine. Last night I was able to pull up my emails, but all the controls were not working, Can't delete, arrow up or d… (read more)

Yesterday for most of the day Yahoo mail was working fine. Last night I was able to pull up my emails, but all the controls were not working, Can't delete, arrow up or down, settings won't come up. It's like all the tabs are not highlighted to click on. I haven't done any updates, nothing changed. It's not Yahoo, works fine in Chrome.

Asked by gjtspiep 7 months ago

Last reply by cggelwicks 2 months ago

  • Archived

Wrong channel selected by Firefox on multi-channel external sound card

Hi, I am using Firefox 103.0.2 on a M1 Mac with an external sound card with multiple stereo outputs pairs (1-2, 3-4, etc.) Whatever the system selection for default ster… (read more)

Hi, I am using Firefox 103.0.2 on a M1 Mac with an external sound card with multiple stereo outputs pairs (1-2, 3-4, etc.)

Whatever the system selection for default stereo output is (e.g., 3-4), firefox will systematically select the first output pair (1-2) of the external sound card. All other applications (Chrome, Safari, Music, etc.) output on the selected default stereo output (3-4)

I can see I am not the only one to face the problem but threads are hard to read and understand.

Thanks for your help! Theo

Asked by theosafar 7 months ago

Last reply by kanliot 2 months ago

Can't sign in on new PC, can't change password

I keep trying to sign in on my new Win 10 laptop. I have been double-checking my email and password each time; I am 100% certain they are correct, as I receive an account… (read more)

I keep trying to sign in on my new Win 10 laptop. I have been double-checking my email and password each time; I am 100% certain they are correct, as I receive an account authorization email each time I try; when it's obviously incorrect, it does not send this email.

When I enter the code I am given, I am told my password is incorrect. Okay, no problem, I still have my old device where I'm still signed in. I tried to change the password -- old password is incorrect?!

I have had the same password for much longer than what is likely recommended for security reasons. I *know* what it is and yet I'm still being told it's incorrect.

Please help me. I can't work on my projects without my browser set up properly on my new PC. It's absurd that I can't even change it on my old PC.

Asked by Bab 2 months ago

Last reply by Dropa 2 months ago

  • Archived

Why does Yahoo Mail close right after I open an attachment (pdf, jpg, Word, Excel, etc.) only on Firefox?

Right after I open or save an attachment from Yahoo Mail while using Firefox, Yahoo Mail closes all of a sudden. This just started happening about 2 months ago, in June … (read more)

Right after I open or save an attachment from Yahoo Mail while using Firefox, Yahoo Mail closes all of a sudden. This just started happening about 2 months ago, in June this year. I don't think I changed any settings.

Asked by edkurtzman 7 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

  • Archived

Tab closes when file downloaded

When I download a file from a Yahoo email the tab with Yahoo closes. I can reopen the tab by going to History, Recently closed tabs, but I would prefer for the Yahoo tab… (read more)

When I download a file from a Yahoo email the tab with Yahoo closes. I can reopen the tab by going to History, Recently closed tabs, but I would prefer for the Yahoo tab to remain open.

Asked by rctiffany 6 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

  • Archived

cannot access one particular website. either error message 'timed out' OR 'problem loading page' appears. I have tried two browers and several search engines; removed bookmark/favorites and saved password for this site

cannot access one particular website. either error message 'timed out' OR 'problem loading page' appears. I have tried two browers and several search engines; removed bo… (read more)

cannot access one particular website. either error message 'timed out' OR 'problem loading page' appears. I have tried two browers and several search engines; removed bookmark/favorites and saved password for this site

Asked by jeanstclair 7 months ago

Last reply by bpd303 3 months ago

  • Archived

Dragon NaturallySpeaking add-on broke

I use the Dragon NaturallySpeaking add-on to navigate Firefox (and my entire computer) by voice. Recently the extension stopped working properly, and when I tried to unin… (read more)

I use the Dragon NaturallySpeaking add-on to navigate Firefox (and my entire computer) by voice. Recently the extension stopped working properly, and when I tried to uninstall and re-install the plug-in, it would not work at all.

This is the installation link Nuance provides: https://dnsriacontent.nuance.com/15/setup/ffinstall.html.

When you try to click the "Install" button, nothing happens. This has caused Dragon to stop working with almost the entirety of Firefox. Please advise on if an update is coming.

Asked by chelsea.hansen33 6 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

  • Archived

Restore the "Open in Firefox" WITHOUT asking, and WITHOUT downloading

I have read hours of Q&A about this problem here in this forum before posting, and cannot find a solution. Until very recently, whenever I would click a link in a … (read more)

I have read hours of Q&A about this problem here in this forum before posting, and cannot find a solution.

Until very recently, whenever I would click a link in a page, it would "Open in Firefox" in a new tab. Then after reading it or printing it or whatever I wanted to do, I could click the download [Fx98PDFviewer-DownloadButton] button if I wanted to save it, and an Explorer would open up allowing me to select where I want to put it and what I want to call it (if I wanted to change the name it comes with) before downloading/saving.

Now, when I click a link it just downloads (even though most of the time I don't want that). Despite all I've read, I've tried a dozen settings, and I CANNOT get that behavior back.

If I set the browser.download.improvements_to_download_panel to False, and select "Open with Firefox" when it prompts me, I can't get it to STOP prompting me. It prompts me EVERY TIME, even though I have checked the box repeatedly for "Do this automatically for files like this from now on"

And yet it is STILL downloading automatically when it opens for viewing in the new tab, and I am forever now cleaning and deleting crap out of my downloads.

I have my default PDF reader set to the reader I like, and when I'm NOT in Firefox, I do NOT want to have to right-click and select my preferred reader each time.

But when I AM IN FIREFOX, what I need it to do is

- Open in Firefox, in a new tab, 
- DON'T prompt me, just do it, and 
- DON'T download it, unless if I then want to keep it I click the download [Fx98PDFviewer-DownloadButton] button.

HOW CAN I GET IT THIS BEHAVIOR BACK PLEASE?

Asked by JeffNLisa 7 months ago

Last reply by James 3 months ago

  • Archived

Firefox freezes when I use Microsoft Remote Desktop Connection

I am running Windows 10 Enterprise Edition 21H2 (Build 19044.1889). When I use Microsoft Remote Desktop Connection and Firefox is currently running, version 103.0.2 (64-… (read more)

I am running Windows 10 Enterprise Edition 21H2 (Build 19044.1889). When I use Microsoft Remote Desktop Connection and Firefox is currently running, version 103.0.2 (64-bit), Firefox freezes. None of the tabs respond. Other apps are working fine, except for Firefox. There are no crash reports to post here. Appreciate any advice to eliminate this issue.

Asked by woodj1 7 months ago

Last reply by pierrech 3 months ago

  • Archived

Can not disable address bar search

I got a new computer running windows 11. I installed Firefox as my default browser. I then noticed the address bar performing search which is annoying as hell and actu… (read more)

I got a new computer running windows 11.

I installed Firefox as my default browser. I then noticed the address bar performing search which is annoying as hell and actually and interferes with productivity as I use search. Basically, I have to redo searches after the address bar. It is problematic. The one off search from address bar according to last survey only 26% of users like it. rest want it gone.

As for me, I have tried the solution of Keyword set to false and the browser url oneoff also set to false.

I saw another suggested item of turn off keyword search. However, that item does not have an off button or switch within Windows 11. Just check marks of the suggested keywords that developers installed into the field when downloaded. I unchecked all the items as that was the only change I could do. So, there is no keyword selected. I closed all browser windows and restarted Firefox.

The address bar search still occurs. This make the previous question and answer solution invalid as of August 12, 2022.

I consider this a BUG and a major development of Firefox browser failure. When I search, I am looking for generally wide range of results and alternative search options are better than specific one off search. Best example; What is difference between Clementines and Mandarins? As a one off search you get one set of results. When you use the proper search box of a search engine, you get totally different results that are more useful and less time consuming to know the full range of answers, history, physical traits as well as other items not considered in the address bar search. In the search engine box, you do get the address bar search items. However, they always are 6 to 20 down the list of preferred or most useful. However, the address bar search results do not have all the top 5 items from the search engine search. It is a matter of how the address bar does the search that is at issue. For whatever reason, the results are not as good as direct input. You will have to determine through investigation why that is. However, that is a year's worth of investigation if anyone would do it. In the mean time, this address bar search needs a simple button that does all the changes necessary to make it stop!

Additionally, I find multiple related search options that are given by search engines extremely helpful when looking for related type of searches. This is something that the address bar search can not do and was never designed or allowed to do. Thus, it causes loss of productivity.

As such and because it does cause loss of productivity, it is a BUG and by law, Mozilla must remove items or provide easy solution to stop productivity failure.

The current solution does not work. That means Mozilla must provide an update immediately to make this feature go away for those who find it annoying, useless or interference with productivity!

Asked by pmadison1 7 months ago

Last reply by cor-el 4 months ago

  • Archived

Firefox Freezes when I copy links

Over the past few weeks, any time I copy a link, whether it's an email address or a URL, from within any page while using Firefox, FF will freeze? Pause? not respond.. fo… (read more)

Over the past few weeks, any time I copy a link, whether it's an email address or a URL, from within any page while using Firefox, FF will freeze? Pause? not respond.. for 5 - 15 seconds. I've not done a reset yet.. Windows 11, 16GB RAM, 2GB Video, religiously updated and maintained laptop

Asked by BRAM SCOLNICK 7 months ago

Last reply by Terry 4 months ago

  • Archived

when accessing LOWES, only, access denied

I've cleared cache, history, passwords, updated to latest and still: Access Denied You don't have permission to access "http://www.lowes.com/u/login" on this server. Re… (read more)

I've cleared cache, history, passwords, updated to latest and still:

Access Denied You don't have permission to access "http://www.lowes.com/u/login" on this server.

Reference #18.ac912f17.1661036425.aac8bd6f

Works on Safari and Chrome.

Asked by Don 7 months ago

Last reply by ozelsuheda1903 5 months ago

Error message when deleting emails

I'm getting the following message when trying to delete multiple messages at a time. Sometimes it actually puts them in the trash folder but doesn't remove from Inbox. … (read more)

I'm getting the following message when trying to delete multiple messages at a time. Sometimes it actually puts them in the trash folder but doesn't remove from Inbox. I've emptied the trash & did a compact folder. Still have problem.

The messages could not be moved or copied to folder 'Trash on cindyr@neo.rr.com' because writing to folder failed. To gain disk space, from the File menu, first choose Empty Trash, and then choose Compact Folders, and then try again.

Asked by cindyr1 5 months ago

Last reply by tio.miguel 5 months ago

  • Archived

Duo Authenication Not Working

Hi - I work from home and for the past few years have used Firefox as my preferred browser, with bookmarks and passwords all saved to my account. My employer uses "Duo" … (read more)

Hi - I work from home and for the past few years have used Firefox as my preferred browser, with bookmarks and passwords all saved to my account.

My employer uses "Duo" authentication to sign into applications.

This used to work with Firefox but not it has stopped working. I get prompted to sign in but my details are recognised and it just keeps asking me to sign in. When I neter them the browser keeps balnking them out.

This works on Chrome so I know it must be something to do with Firefox.

I really don't want to change browsers but if this ca't be resolved I'll have to stop using Firefox and delete it.

Regards Steven

Asked by steven.hale 7 months ago

Last reply by Joe Martin 5 months ago

  • Archived

Windows 11 taskbar is showing all open tabs vs. open windows

Under Windows 10, the Windows taskbar showed Firefox open windows. After migrating to Windows 11, the Windows taskbar shows all tabs opened, without grouping them by wind… (read more)

Under Windows 10, the Windows taskbar showed Firefox open windows. After migrating to Windows 11, the Windows taskbar shows all tabs opened, without grouping them by window.

I read this post: https://support.mozilla.org/en-US/questions/1222298

but the suggested fix isn't shown in about:preferences

Is this a Windows 11 thing, or am I missing a Firefox solution?

Asked by Nick 6 months ago

Last reply by techguy150 5 months ago

  • Archived

Addons and themes no longer downloading

ever since the latest update to my firefox browser, every time i go to download a theme or addon it says "Installation aborted because the add-on appears to be corrupt." … (read more)

ever since the latest update to my firefox browser, every time i go to download a theme or addon it says "Installation aborted because the add-on appears to be corrupt." every single addon even featured ones do this, so does themes. is there a way i can fix this?

Asked by Ely 7 months ago

Last reply by petergroft 5 months ago