All Products Support Forum

Since the most current Firefox update in June 2022, when in Yahoo Mail and downloading an attachment, as the download complete, the Yahoo Mail tab is automatically closing, requiring I to go to 'History', then 'Recently Closed' tabs to re-open it. This happens Every.Single.Time I download photos and scanned docs from email. Again, this has never happened before - only with the recent Firefox update. I have 2021 a MacBook Pro.

Until recently my browser accessed all the sites I have used for years and now I cannot access them. As an example the message I receive is "You don't have permission to access "http://booking.jetstar.com/au/en/booking/select-flights" on this server".

Reference #18.62052017.1660274157.1f6107dd Other sites like my banking site I can access freely on Edge but cannot on Firefox. No error message in that case, just says error try again. All this started after I loaded Norton. I have had them look at the system, and they have, but also point out that it is not them as I can access the site from Edge. I have looked at the help page and their are thousands of people with the same query but no fixes! As a long term supporter of Firefox I am disappointed that I now have to use Edge to do most of my business. HELP

Hi, I have a laptop with windows 10 on it latest version of I was up-to-date and I have the latest version of Firefox and streaming like Netflix and Amazon and I will work fine no problem at all but something happened to my ability to log into spectrum it’s a TV thing that I use and I try to login with my credentials and it just recycles there’s no error message nothing I’ve tried pretty much everything clear cookies for the suicides and I’m stuck any suggestions possible I’ll try to include a video thank you. I try to attach a video but it doesn’t work sorry

Downloading with Firefox stops repeatedly and is very annoying.

Sometimes first get the following message that Firefox "..nloads\CZ5EEAZM.exe.part could not be saved, because the source file could not be read. Please try again later, or contact the administrator of the server. " (see sattach creenshot)

After pressing repeat too many times, the file will finally be downloaded. Sometimes it doesn't work and Firefox crashes.

Question, who recognizes the problem and more importantly how do I solve it?

Systeminfo: Editie Windows 10 Home Versie 21H2 Installatiedatum ‎8-‎12-‎2021 Build van besturingssysteem 19044.1889 Ervaring Windows Feature Experience Pack 120.2212.4180.0

Firefox version 103.0.2 (64-bits)

1. Recently (two weeks or more) I have noticed that the Forward and Back (10 second) buttons have been missing on my Android phone (ATT Samsung S22+) when playing videos. They are just to the right of the play clocks at the bottom left of the video image. I checked and they are still there for the same videos played on my desktop, so I know that this is not due to the content provider. Is this a mistake, oversight in a recent upgrade, or do I have to switch browsers?

2. For a lot longer than the missing buttons in #1 above, my phone occasionally gives the whirling circle that indicates that it is loading content. In the past when it stopped to load, it restarted in the exact same place, and I didn't miss anything. But now, for some time it seems like the video continues to run so that when the load catches up, the video picks up sometime later than when it stopped, so I miss some of the video. There was a workaround before you took the Forward/Back buttons away, because I could just back up to the point that the video stopped, but now it is a royal pain to get back to the correct spot. In my darker moments, I might think that this is a conspiracy, to make me miss important parts of my videos, but then I come back down to Earth.

I really want the buttons back because I use the Forward button to skip content that I am not interested in, and if you could give me some cure for the frequent loading pauses I would be grateful.

Bruce Killy

I compose a message in TB then try to send. It hangs up on the "Sending" message bar and never completes. It worked yesterday. Windows 10 update last night now it does not work. Coincidence?

Hello,

I did a clean install windows 11 21H2, installed Thunderbird 102.1.1 and later 102.1.2 in the wizard i copyed my password and all the other info imap, after pressing ready checking password keeps on checking noting happens.

My password is correct and also all the other setting.

Must be a bug in the program.

The thumbnails on the Firefox page used to take me to the thumbnail home page. Recently this became inconsistent, now the thumbnails try to take me to their home page but the process stops. I have already refreshed Firefox and that did not help. Then I uninstalled and reinstalled Firefox. The thumbnails come up but their functionality is still broken. How do I fix this problem?

For sometime now I have been unable to access my Bell email on Firefox except if I use private browsing and then it allows me to get to my login and by default allows me to enter my login and password. But if I don't use privacy browsing mode, I cannot get to my email. This is on my android Samsung phone btw. Bell tells me it's a browser issue and that I'm to contact Firefox or switch to Chrome or Edge, but I'd rather do it through Firefox. Can anyone assist as to how I can correct this issue?

I'm having problems where messages occasionally get scrambled.

The account uses an SMTP server on gmail.com .

Only the Inbox folder and the All Mail folder get messages scrambled; this doesn't happen to other folders.

It seems to happen only if Thunderbird is doing a compression of multiple folders, and another message arrives during the compression.

I often get at least 300 messages a day, so this happens a few times a month. Most of them use HTML or something else other than plain text.

Messages in the Important folder are not affected, so some of the messages can be recovered from that folder.

Enough of the message headers to identify the messages in the list of Inbox nessages is not affected; the scrambling only appears if you try to display the body of the messages.

Which messages are affected does not relate well to the order of messages in the Inbox list. I suspect it relates to the order of compression instead.

Shutting down Thunderbird and restarting it stops any more incoming messages from being affected, at least as long as they do not arrive during a compression.

If Thunderbird controls which messages are downloaded, shutting down any downloads during compressions should be a fix.

If the server controls which messages are downloaded, a temporary queue for messages downloaded during compressions may be needed.

Unclear of the problem is related to my method of putting a small weight on the Shift key so I can select a series of messages using only one hand (my other hand won't press only the Shift key very well).

The problem appeared in a few versions of Thunderbird before I started using the weight.

Hi I am running Firefox 103 on my lenovo thinkpad T570 running windows 10. Streaming any video (e.g. BBC iPlayer or GCN+ or any source I have tried) Video very choppy, freezes for several seconds while audio continues as normal. this is essentially unusable. Task manager shows firefox running at 70% or more I have tried all the power management settings and that makes no difference. The Nvidia Gforce940 appears not to be used at all. All my drivers are up to date I have tried firefox troubleshoot mode, which makes no difference full screen mode or not makes no difference (its a 4k screen so I wondered if it was doing some kind of upscaling) makes no difference whether I run on external monitor or internal. Also makes no difference whether the laptop is connected to my thunderbolt dock or not. I can run the same content side by side in Chrome. Chrome displays the video smoothly with no glitches at all and consumes around 16% CPU (still no Nvidia GPU utilisation)

This problem does not happen on my other PC, a 5 year old Intel NUC, with i5 cpu, also running win 10 connected to my TV.

If i can't fix this I will have to very reluctantly revert to Chrome for video streaming I havent worked uot how to obtain the troubleshooting info to share but happy to do this if necessary

many thanks John

10 August, 2022 @ 1317 PT-firefox is not allowing internet access on my computer; new tabs open, but do not connect. Other browsers work just fine at the same time. My internet connection is within normal range-and other browsers work fine Help please

Everyttime I try to retrieve mail I get the message "Connection to server pop.1and1.com was interupted"

I've been using Thunderbird with no issues for probably a decade.

IONOS (1and1.com) just changed their policies so I had to change Thunderbird to use SSL/TLS. I made the change to the settings for that server and could still get email fine. It was after making the changes to the outgoing server settings that the error started happening so I suspect that is part of the problem. I followed the directions on this page for the SSL/TLS change: https://www.ionos.com/help/email/ssl-encryption-for-email/enabling-encryption-for-ionos-email-accounts-in-mozilla-thunderbird/

Thanks for any suggestions!

Hi Forum Folke!

Just upgraded to most current version 102.1.2 thinking this might solve the issue; it didn't.

Yesterday: filters working fine. Rebuilding filter pile after having to re-install one of two email accounts. Write it, run it, message(s) disappear. I re-installed this account last week sometime, so this isn't an immediate "post-reinstall" issue. Just showed up some time after yesterday evening.

Not now. Today, pre-update, write filter, hit 'run now,' and absolutely nothing happens. Doesn't matter how many filter terms I enter, it just won't delete the message. This happens in both email accounts (one gmail, other with ISP which is FairPoint, now Consolidated Communications).

Noted one odd thing: Windows' blue "loading" whirly circle NEVER stops when I'm in the Fairpoint account; it's not present when I'm in the gmail account. There are no downloads going on (at least, there's nothing in the status bar at the bottom.)

Haven't the first idea where to start looking; any ideas??

Update: Noted that when requesting download Fairpoint emails via "get messages," status bar shows "Checking mail server capabilities." and that's it. It never seems to determine what those capabilities are....

Update Two: Pulled the plug on the account; deleted it and re-installed it, and now things seem to be working fine. Thanks for reading, anyway!

Hi,

I would just like to ask for support regarding an error I recieve when I try to do video call on facebook over your browser. I have attached a copy of the error.

I have restarted both firefox and my laptop as well as ensured the camera and microphone are allowed for facebook but the error still persists.

This does not happen with the other browsers btw.

Hoping for a response on the matter.

I can really use some help. Odd Firefox behavior.

Been using Firefox forever. And the same way every day. Same way. Have a working group of 88 sites I open after starting Firefox. Usually takes 2-3 minutes tops for all to be readied. Now taking 10-12 minutes or more. Just last few days.

I have three versions of Firefox. Right now main is 91.12 ESR which updated a few days ago. Also 91 ESR portable and 102.1 ESR Portable. All act the same. All used the same profile, copied from one to another.

Things do change so I see that my ESET antivirus updated and could be it. Turning ESET off temporarily made no difference.

Opening the session does use 100% CPU, but that is not new. Always has pegged. Comes down to normal when all opened. Single sites open as expected. And after all sites opened, FF acts as it always did with no issues. Its just loading all the tabs that is the issue.

ODD Note: If I open the 91 ESR profile, then Startup Cache folder, clear the cache from about: Support, it does not delete the files. Yet that IS the profile being used. On at least one of the portables, that works as expected. If I delete the Startup cache files and open FF 91 ESR, it does not rebuild them. Makes me think it is using a different profile, but I am sure it is not.

I cannot try Safe Mode as the Session Manager would not be there to open the saved session. I may try turning off some Add-ons to see if a conflict, maybe with something added or updated recently.

Connection speeds have not changed and are above 400 Down and 150 Up.

As mentioned, this has worked for years. Sometimes with as many as 120 tabs. So it has to be a recent change.

I do have changes made to about:config but no idea where to try to make changes there to sleuth this issue. Happy to post the changed items, though long list.

Can anyone help at all? Anything more I can tell you?

Windows 10 latest build.

Hi All,

Until yesterday(5 Aug 22) my Thunderbird with Office365 account was working fine. Suddenly from today, it started asking password and my correct password is not going through. I searched internet and found that it has something to do with Microsoft's updates on security.

I am attaching the error message. Is anybody facing the problem? How to solve this problem.

Thanks in advance

having calling issues , telling me something went wrong try restarting Firefox or restarting your computer ,for more troubleshooting suggestions, to visit our help center i have try everything to fixed it up i couldn't fixed it