All Products Support Forum

Good morning :-) All of a sudden my gmail no longer opens in Mozilla Firefox. All other sites work, and my gmail works in Chrome and Safari. I don't like to use any other browser. I've tried the bookmark and went outside the bookmark, and neither works. It just spins and spins. Can you please help me?

Dragging and Dropping an image from a website to desktop for a “.jpg” file extension in Firefox 78.15.0esr (64-bit) (right click + drag to desktop) only works some of the time on a Mac Book Air. When “.jpg” saving does not work, image file is saved as a “weblog” (see image below). How can I do a permanent fix?

Many sites that I go to state that my Firefox is out of date. But, when I look for an update, I can't find one. I have my settings set to "Update automatically" so don't know if it is or isn't updated.

I try to login on Firefox or google the the sight of "sigsauer" but I get a forbidden you don't have permission to access this resource. I can certainly use safari. Why can't I use google or firefox

My Firefox 78 browser is supposed to auto update when a new version comes out. I need Firefox 98 in order to use FreshBooks but for some reason the browser is not updating. So how can I fix the auto update?

My firefox browser just updated on both of my computers, with this new current update I can NO longer drag and drop attachments(Images) in outlook email that I have with the company I work for. This feature saves me so so much time since I am in graphics and photography and my emails usually have a lot of attachments. So, why did you take this feature away, I use it ALL the time...please let me know what is going on here or if there is a way around this, I can still load attachments by selecting the paperclip option, but it adds 4 to 5 steps...I love the drag and drop option, can you help me because I really like firefox and want to stay with this browser. thank you, Mark

when I first start firefox, I get a Google screen with several boxes of content - I had not previously gotten this, and I don't know where it's coming from? thank you

for some reason my comcast email app quit loading two days ago on firefox. It had been loading well and still loads on safari and my android cell phone. any suggestions?

I cannot access Instagram using Firefox browser. This started happening about 3 days ago. I cannot even access Instagram.com it shows up as a blank screen (see screen shot). I cannot access my Instagram account or those of the people I follow or people I don't follow but regularly check their Instagram account. I can access Instagram using my Safari browser but not Firefox. I have never had this problem before. I would be grateful for any help. Thanks! Esther

I have had Metamask installed for a long time but recently it has vanished from my browser and despite enabling it many times, deleting and reinstalling and turning it on, it still is not showing up in Firefox. I tried connecting Uniswap to it and it sends me to the download metamask page even though I have already downloaded and installed. What is going on?

We are entirely unable to logon to our Spectrum.net email accounts using Firefox and Safari on this computer: iMac OS 10.10.5. We CAN logon from a different iMac. The problem is not with Spectrum. I believe there is a setting that is not letting us in. I unchecked the box for "Show alerts . . ." about breached websites

What is the problem? Thank you