All Products Support Forum

After updating from TB 102.7.0 to TB 102.9.0 on my Mac OS 10.15.7, I cannot send mail on one of my mail accounts and getting the following message: "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtphm.sympatico.ca was lost in the middle of the transaction." With the previous versions of TB, I did not have any issue with this problem. The settings of this SMTP server is: Port 587, Connection Security SSL/TLS, Authentication method = Normal password. These settings worked perfectly in the previous version of TB! Any suggestions? Thanks.

Hi,

I use a PIN for my Microsoft laptop and I have forgotten my Microsoft account password. I don't want to change the password as my PC back-ups using Paragon software "might" be tied to my current pin and password.

If I log into my Microsoft account with Firefox, I am prompted for an email address. After entering my address the password is automatically entered by Firefox. Great.

But the login details are not stored under Firefox - Paswords. There is no Microsoft entry in Passwords.

Where might the password it be stored?

Thanks Hans

In about:config I have set "geo.enabled" to false. -> www.google.com still displays the content in my language, darn.

I went went back to about:config and marked "only show modified preferences" -> to my surprise not only "geo.enabled 1" was displayed but also "permissions.default.geo 2" (though I never touched that one - so I thought they must be linked somehow)

I was curious and reverted "permissions.default.geo" back to default -> now it is set to "0" -> but "geo.enable" is still on "false" (so I am not sure anymore if they are really linked together - which doesnt make sense to me)

Now I don't know if I should leave "permissions.default.geo" on "2" how I found it, or on "0" which is the default. That's why I come here to ask:

==> What are the three states of "permissions.default.geo [0/1/2]" doing and how is it interacting with "geo.enable"?

Unable to setup the 2nd factor authentication, I have tried multiple authenticatiors always the same result. "Incorrect two step authentication code"

I have tried with Microsoft auth, Google, and Authy - Same result each time...

After the last upgrade, Firefox no longer saves my password information even thought I always click "Save".

In my Privacy & Security - "Logins and Passwords" settings, I have it checked to autofill. I am not using Private Browsing and the only extension I have is DuckDuckGo. I tried to remove that extension and try again, but it still would not save.

What else to check?

Hi lovely People, I try to setup 2FA on accounts.firefox.com with Authy on Android. In Step 1 the code generated from Authy is accepted.

But then, in step 3, when I try to paste in the just in step 2 provided backup activation code, it tells me it's wrong. Am I stupid? I just copied that key from step 2 ... I tried it many times now. Checked if my clipboard is working as expected, tried to delete the spaces in between... I used FF Standard and FF Developer Edition. My Authy is working elsewhere.

Any help? I searched the Forum, found some relating questions, but they never get answered. No one having the same issue?

I am trying to block out the new little "stick marks" that post while I try to log on to a site that that I need to "google" and log on to. I tried to sign out of all the "outside sites" that want to log on, but there are sites that I need to log on to and have done this in the past. I usually go to these sites because they are important to my transacting business, accessing my bank, places I pay my bills, etc. If I want to get to these and order or pay a bill, I have to unblock each one of them??? How do I do that? If a credit company wants to contact me, they cannot do this even if we have contacted each other previously? Really?

How do I undo this already-marked system and get out of it? As you can guess, I am old and not up with the times. Please simplify your answers so a not-technical person can understand it.

I have unsubscribed from all newsletter after receiving the first email but days later I'm still getting emails from Firefox (e.g. Superpower #4: See if your info has been leaked).

This is an incredibly bad user experience and to my knowledge illegal in the EU.

I'm probably still within that journey but the journey should terminate the moment I clicked unsubscribed.

Remember search and form history. This setting always resets to false after the latest two FireFox updates and I need to enable it again.

After logging out and back in the setting is disabled again. I've removed all plugins and extensions I've added and the issue persists.

I've tried Places Database : Verify Integrity but the issue persists on very Restart or loggin. In the past I've even removed FireFox with a 3rd party uninstaller to remove all remnants of FF but, as a very long term user of FF (right from the early Win XP days), this issue pops up from time to time and it's really starting to become extremely annoying.

Apart from Refreshing FF or the total nuke and reinstall option, what else can be done to stop this issue?

Thanks.

TB 102.5.0 (64-bit) on Win10 I'm getting repeated notices that my e-mail accounts with Network Solutions don't have a proper "certificate" when I try to send an email. I get a popup window stating so, and asking me to "permanently" choose the exception. It doesn't matter how many times I tell the fool thing to accept the exception "permanently". I still keep getting the notice every few times. Since the glitch is not consistent, I don't have an image of one to put here. Not only that, I have to send the email twice after doing so. TB refuses to send the email the first time after choosing the exception, but allows it the second. I don't know anything about "certificates" and am sick of getting popup notices about them. I doubt that the problem is with Network Solutions email accounts. This reminds me of years ago, when I tried to upgrade to WinXP. It kept interrupting my work to give me popup security notices that I didn't understand and couldn't do anything about. If I remember correctly, I took it back to Sam's Club and replaced it with Win2000. Problem solved. Never mind that XP was supposed to be better. If it ain't broke, don't fix it.

suddenly I ca no longer log into iCloud. I get a security issue. I refreshed / uninstalled and reinstalled. no help. any assistance would be appreciated. see images.

Today, after browsing about whether or not I should continue using Firefox as my password manager, I decided to mitigate the most important security flaw in browser based password managers, by setting up a Primary Password. I choose to use an easy to remember 8 word long passphrase as my Primary Password. I noted down the passphrase in my diary. Due to problem while loading YouTube, I decided to restart Firefox by going to about:profiles and selecting "restart normally". This issue where Firefox starts to struggle connecting to internet is a relatively common occurrence on my Firefox install, and restarting Firefox fixes the issue. When Firefox restarted, I was prompted to enter the primary password. I confidently entered my passphrase, but it was rejected. I tried to typing to it more carefully several times. I got my diary and checked it to make sure I was entering the passphrase correctly. Following troubleshooting steps on a similar thread, I restarted firefox, no luck. I than rebooted my computer, issue persisted. I decided to restart Firefox with extensions disabled, and also in troubleshooting mode. Firefox still rejects my passphrase. I have my Firefox account synchronized with two Android phones. Will reinstalling Firefox and syncing with my Firefox account solve the problem? In a similar troubleshooting thread, renaming key4.db and logins.json is suggested. However, it has not been explained very clearly. My logins.json file was modified an hour before disaster, even though I had made no changes to any of my logins or the master password. Is my logins.json corrupted causing the issue? I will like to point out a design flaw in Firefox which might have caused the issue. I usually want to see what I am typing when I am entering an encryption password. This is to make sure that I don't mistype something. However, in Firefox Primary Password configuration window, there is not option to see what you are typing. Firefox relies on low probability of typing the wrong password twice. I don't think devs should be so worried about shoulder attacks to not even allow users option to view what they typing. My case might be that low probability situation where I made the same mistake while typing the passphrase twice.

every time i open firefox it asks me for password, weather it's just google seach or a website i have cookies saved and password already active.

i have been useing it now for years in the hope somebody elese is suffering the same as me and would bring it to your attention but no hence reson i am now haveing to ask for your help.

please make it only ask for password once and not pop up every single time i use firefox 50 to a 100 times daly.

i need master password incase i am hacked or a m8 visitor gets noisy and trys lookin at my passwords lol

please please please fix this i would really really appreciate it

Hello,

I have been experimenting with OpenPGP and S/MIME to see what fits best for my use case and decided to go with my S/MIME certificate. It works fine, I de-selected the PGP settings and removed the key, but for new emails, it still defaults to selecting PGP for digital signing, etc. Because no key is present it just does nothing. I need to manually click that button and choose S/MIME every time. `

Is there no way to have S/MIME as the default for new messages?

I have attached how the new email window looks by default and my end-to-end encryption settings. I would greatly appreciate any helpful directions on where to change the default. I searched through settings and online but found nothing about this.

Thanks! Paul

duplicate of /questions/1407076 thread.

I have noticed this for I think more than a year now. I get a phishing (shouldn't phishing be spelled pfishing (p for people), maybe it's me) email for a fake UPS delivery. I know it is fake and I click on forward, select the email address"fraud@ups.com", type in: "PHISHING - PHISHING - PHISHING" in the subject line and in the body of the message then click on send. This is one of the message I get: Sending of the message failed. An error occurred while sending mail. The mail server responded: YaFjpYS1t77IDYaFopDMr1 internal error AUP#EML-038. Please check the message and try again.

What have the cracker/hackers done to the message so that I cannot forward it to security people?

Environment: Windows 10 22h2 clients, latest ESR build, Domain servers Windows 2016 or better.

So I followed the guide https://github.com/mozilla/policy-templates/blob/master/README.md#extensionsettings and tried to set up the config. We are using the latest ESR build but after the settings is applied I still dont have working extensions.

Here is the code

{
     "*": {
           "blocked_install_message": "Addon or Extension is not approved. Please submit a ticket to Help Desk if you need access to this extension.",
           "install_sources": ["https://addons.mozilla.org/"],
           "installation_mode": "blocked"
     },
     "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}": {
           "installation_mode": "allowed",
           "install_url": "https://addons.mozilla.org/firefox/downloads/latest/adblock-plus/latest.xpi"
           },
     "ciscowebexstart1@cisco.com": {
           "installation_mode": "allowed",
           "install_url": "https://addons.mozilla.org/firefox/downloads/latest/cisco-webex-extension/latest.xpi"
     },
     "{d0210f13-a970-4f1e-8322-0f76ec80adde}": {
           "installation_mode": "allowed",
           "install_url": "https://addons.mozilla.org/firefox/downloads/latest/instapaper-official/latest.xpi"
           },
     "appstore-mini@feedly.com": {
           "installation_mode": "allowed",
           "install_url": "https://addons.mozilla.org/firefox/downloads/latest/feedly_mini/latest.xpi"
           },
     "extension@one-tab.com": {
           "installation_mode": "allowed",
           "install_url": "https://addons.mozilla.org/firefox/downloads/latest/onetab/latest.xpi"
           },
     "support@lastpass.com": {
           "installation_mode": "allowed",
           "install_url": "https://addons.mozilla.org/firefox/downloads/latest/lastpass-password-manager/latest.xpi"
           },
     "sweb2pdfextension.4@kofax.com": {
           "installation_mode": "allowed",
           "install_url": "https://addons.mozilla.org/firefox/downloads/latest/kofax-pdf-create-4-0/latest.xpi"
           },
     "Aternity-WebExt-12.1.4@aternity.com": {
           "installation_mode": "allowed",
           },
     "its_addons_wrap@onelog.com": {
           "installation_mode": "allowed",
           "install_url": "https://extensions.onelog.com/extension/onelog.xpi"
     }

}

I have placed the settings in HKCU but also tried in HKLM and there has been no difference. in each case I get Unable to parse JSON for Extensionsettings when checking the about:policies section and when I look at the registry I see the REG_MULTI_SZ value but when i click on it to read it I get another error message. Cannot edit ExtensionSettings: Error reading the values contents.

I tried re-entering the code and tried not listing the install URLs and even tried only listing 1 item. I haven't been able to get past this error so any help would be greatly appreciated.