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Old data keeps synching back to main PC

Hi, So, I ran a sync to my laptop which is now my main PC. I spent hours cleaning up old accounts and passwords etc... I ran a sync again to update the data on the serve… (read more)

Hi,

So, I ran a sync to my laptop which is now my main PC. I spent hours cleaning up old accounts and passwords etc... I ran a sync again to update the data on the server so I would have a backup just in case, or if I wanted to sync the data to another PC I could. But when I ran the sync again, all sorts of old User ID and Passwords came back. I thought when I ran sync it would update the data on the server not the other way around???

Please advise. Thank you,

Michael

Asked by Soccer_Dude 17 hours ago

Firefox is charging my PayPal account. I am requesting refund

I just saw that I am getting charged almost $60 for Firefox, both in 2021 & just now in 2022. All these years I thought it was free. I would like these charges refund… (read more)

I just saw that I am getting charged almost $60 for Firefox, both in 2021 & just now in 2022. All these years I thought it was free. I would like these charges refunded as I haven’t used Firefox or my computer the last two years.

Asked by klhaven 1 day ago

Last reply by James 21 hours ago

Primary email account ([edited] @cox.net) is no longer active

The process to change email address requires a verification be sent to old email. That account is not active so no verification can be received. How can I change my ema… (read more)

The process to change email address requires a verification be sent to old email. That account is not active so no verification can be received. How can I change my email from the dead ([edited] @cox.net) to the new email ([edited] @mailfence.com)?

Asked by pickblu 1 day ago

Last reply by cor-el 23 hours ago

Login not working on Android

Dear Community. The Login on the Android app doesn't seem to work for me. After scanning the QR-Code and Login in. It shows me my logged in Firefox Account. But somehow… (read more)

Dear Community.

The Login on the Android app doesn't seem to work for me.

After scanning the QR-Code and Login in. It shows me my logged in Firefox Account. But somehow doesn't apply it onto the app.

What could be the cause of the problem? I've already reinstalled the app.

Thanks for your help.

Asked by Robin 3 days ago

Last reply by Paul 1 day ago

Merging Logins, Passwords, etc from different computers, profiles, devices.

Hello world! Is there any documentation explaining if FireFox Sync is the best way to merge different computers and/or devices with different logins saved? And if yes, ho… (read more)

Hello world! Is there any documentation explaining if FireFox Sync is the best way to merge different computers and/or devices with different logins saved? And if yes, how to use it (which computer log in first, etc). Has anybody done it and can explain if in the process entries with the same URL were duplicated or if the newer login information overwrote the older one?

I have found this question ALL OVER the internet (phrased differently) and yet, NOT ONE OFFICIAL ANSWER or an unofficial one that actually answers the question. Many well intended volunteers suggest to export and import but then again, there's no information on how the process works. (Duplication or saving Account #1 Over Account #2 or newer over older, etc). How can we get a an official answer? I am sure the coders know how their tool works... why is it so hard to help so many people in need?

For users who have been using FireFox in different computers over the years, it's a VERY REAL problem. Right now, I have to switch between my different devices when searching for passwords as I'm unsure what the Sync would do.... We should not be sorry for having chosen FireFox over other browsers... Thank you.

Asked by vramunda 2 days ago

Last reply by jonzn4SUSE 1 day ago

Same Firefox Home Page on all my computers

Is it possible to set the same "home page" on all three of my Mac computers? I want the same links across all three, but they keep changing with "syncs" despite being pin… (read more)

Is it possible to set the same "home page" on all three of my Mac computers? I want the same links across all three, but they keep changing with "syncs" despite being pinned. Ver. 107.0.1

Thank you, Polly

Asked by Polly Seven 4 days ago

Last reply by Polly Seven 2 days ago

Can't find synced data after reinstalling Windows

Hello, I recently did a clean install of my Windows 10. I was signed in to Firefox before formatting and had sync enabled for all fields, so I thought that once Windows w… (read more)

Hello,

I recently did a clean install of my Windows 10. I was signed in to Firefox before formatting and had sync enabled for all fields, so I thought that once Windows was reinstalled and I installed Firefox I would get all of my history/password/bookmarks back.

Unfortunately, I've now signed into to Firefox and see none of my history/passwords/bookmarks. Is there anything I can do?

It would be quite devastating as I don't have any of that information anywhere else. I should've done a backup, but again, I assumed Firefox Sync would do that just like Google Chrome does.

Thank you

Asked by seviflood 2 days ago

Last reply by Paul 2 days ago

error when adding a new mobile device

unable to add a new Android mobile (Pixel 7 Pro) as a device to my account. Pixel 7 Pro: Android 13 Mobile Firefox: 107.2.0 MacBookPro: MacOS Ventura Version 13.0.1 (22A4… (read more)

unable to add a new Android mobile (Pixel 7 Pro) as a device to my account.

Pixel 7 Pro: Android 13 Mobile Firefox: 107.2.0

MacBookPro: MacOS Ventura Version 13.0.1 (22A400) Firefox: 107.0.1 (64-bit)

500 Error Oh dear, something went wrong there. We've been notified and will get working on a fix.

Asked by thrylos_core 6 days ago

Last reply by thrylos_core 3 days ago

Sync not working since had to reinstall Windows

In the past, logging in to my Firefox account has caused new installs to just sync with my previous settings, bookmarks etc, but my computer had a... spaz & I had to … (read more)

In the past, logging in to my Firefox account has caused new installs to just sync with my previous settings, bookmarks etc, but my computer had a... spaz & I had to do a new install of Windows 10, and Firefox will not sync. I've tried hitting 'sync now'...

Asked by Anya 3 days ago

Last reply by jonzn4SUSE 3 days ago

ACCIDENTALY DELETED SOME SYNC DATA (TAB) WITH HUNDREDS OF BOOK MARKS IN IT....CAN I RECOVER IT ??

Hi I goofed Was was sorting and organizing hundred of bookmarks in my Firefox sync I had the all stored in one tab ( column/ header ) I accidentally deleted this tab and … (read more)

Hi I goofed Was was sorting and organizing hundred of bookmarks in my Firefox sync I had the all stored in one tab ( column/ header ) I accidentally deleted this tab and all its subordinate data The data is very important Is there any way to recover this or restore it ??

Asked by rdw5 3 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

I HAVE RE-INSTALLED FIREFOX. VERY OLD VERSION OF BOOKMARKS / PASSWORDS SAVED RESTORED

i hope to ask in the right way. i got a problem yesterday. Firefox stop working (when i try to go a webpage and/or open settings) nothing happened. i searched here and to… (read more)

i hope to ask in the right way. i got a problem yesterday. Firefox stop working (when i try to go a webpage and/or open settings) nothing happened. i searched here and to be quick it was problem with VCRUNTIME140_1.dll missing. unfortunately before understanding it was enough to copy the file in the directory of Mozilla i decided to uninstall and reinstall firefox and this come the surprise: i have created my profile like for other browsers so i was thinking once re-enter in my profile theme, settings, bookmarks and passwords were restored..... and actually they are but not the actual ones... some 6-months or 1 year ago version.... WHY???

i changed a lot in this period and this is not good for me. luckily i was able to import manually bookmarks as i have backup of all my hard drive did 2 days ago but passwords, themes, settings.... how it happens? it was my mistake in something? i thought sync was useful in this scenario....now i have fear that even if i fix everything next time i will have same problem..... SORRY FOR MY BAD ENGLISH. i hope it was clear what happened to me.

Asked by Khaled 4 days ago

No QR code option showing in Android Firefox sync

I want to sync my new laptop to Firefox on my Android mobile. I am asked to: 1. Open Firefox on your mobile device. 2. Go to the menu ( on iOS or on Android) and tap Sync… (read more)

I want to sync my new laptop to Firefox on my Android mobile. I am asked to:

1. Open Firefox on your mobile device. 2. Go to the menu ( on iOS or on Android) and tap Synchronise and save data 3. Tap Ready to Scan and hold your phone over this code

But this command #3 is simply is not there in the Android FF settings. I see only Synchronise Now/ Device Name / Sign Out, plus Choose What to Synchronise. Nothing else. Any ideas?

Asked by Martin Gordon FF account 6 days ago

Last reply by Paul 4 days ago