All Products Support Forum

I either have some malware or a bug on my iPhone that only affects my Mozilla account. I will open a tab then try to go back to that tab later and it looks like the pic below with just an “L” in the upper left corner of the tab and when I open it there is nothing there. I’ve cleared my browser hx and even restarted my iPhone several times to try and fix the problem but it’s still there. Any help with how to get rid of this?

So I have Firefox set to open a certain set of pages each time I open the browser. It does that, however, it's not the latest version of the page therefore I have to manually reload the tab to get to the latest version. This is a pain in the ass. Chrome dynamically refreshes pages each time you open the browser. Is there a setting somewhere I'm missing or is this just how it's going to be?

I've had this problem of on my iPhone 14 Mac Firefox (now v113.2 where )tabs are taking long to delete and they freeze once I try to. After waiting awhile, anywhere up to 30 seconds or more, they either finally delete, but still slow or the app crashes and that seems to make the deletions fast, like they originally used to be. I've seen that other people seem to have this problem and I just wondered if a solution for this has finally been found?

Thanks in advance to anyone who knows how to fix this...

<(Email address)>

I use Fire fox on my ipda to read books (web published manga and light novels) ever since the release of latest version (that has the "New screen") it looses the page I am up to and often revers to a random previous page. for the past 4 year plus I have had numerous (30+) tabs opened to web sites on the current page I am up to in given web sites. this worked almost flawlessly until you change the home screen. The Version I have installed A.T.M. is 113.1(30885) The "New screen" I am referring to has the titles Firebox Browser,Jump Back In, and Recently Saved. If this Screen shows up after moving away from Firefox for a random time (some time short some times long) instead of showing what the tab had on it. if it shows the new screen and I pull down to refresh the screen I may get the web site I had before but it will not be the latest page I was on. I have taken to book marking the latest page I am on since Firefox has become so unreliable. I am also only running 10 tabs because as I loose the sites that I have been reading for years I have been book marking them and closing. I am at the point where I will be moving away from firefox on the iOS devices as Safari, Chrome, and iCab Mobile are more reliable and do not loose my tabs current web page. attached is an example of a page I was reading yesterday and returned to it day, I book marked it. note the chapter numbers. please note the version number of iOS and Firefox have changed a number of times since I notices this fault/bug my device it set to autoupdate.

Hi I am losing all my windows and tabs within these windows when Firefox does updates.

I lost 3 lots of windows with tabs just before Christmas 2022 and about two months ago they all appeared again after an update, I was so happy, then about 1 hour ago I found another update was done today 28-5-2023 and now I have lost them all again. But another group of 2 windows including tabs that I lost about two & a half month ago turned up instead.

Are you able to help me find the disappeared windows/tabs and be able to keep these windows & tabs until I am finished with them, it is very annoying

Thank you Regards, Doug

Shopping for work pants. Can’t select waist size due to Firefox detecting sizes as a phone number, example: ‘30 32 34 36’ being shown as a string instead of individual numbers. How do I disable this?

In the image attached, I’m trying to scroll through the search suggestions given by “Firefox Suggest”. However, when I try to swipe up in the red circled area, instead of scrolling down, I only click on the page shown in the red circled area. This behavior is new and was not always there. I could previously scroll down while swiping up in the red-circled area. Also, in the red-circled area, it looks like there is a longer list of "Firefox Suggest" options that the keyboard is covering, but I can't get access to this longer list because I can't swipe up. What should I do to fix this?

Hello

It’s with a heavy heart that I write this, but it’s regarding something you should know. When I first started working on a computer full time I choose Firefox as my browser. The reason being that I thought working on a computer shouldn’t be just entry work. I thought it should be somewhat fun as well.

Now I think my first version of Firefox was around ver. 15. With that one I could change the whole look of the browser to make it more fun, it offered many very useful add ons, and it was a very fast and reliable browser. Because of this when I had to choose an email client I chose Thunderbird, because it had many of the same fun options.

So I worked on a computer for 10 years and I think by that time Firefox was somewhere North of ver. 60. I think due to all of the improvements in speed and security I couldn’t dress it up like the earlier models, but you could change the banner at the top which was neat, and almost all of the add ons had been constantly updated my the developers so I never had to delete a single one. Plus things were continually being added to the browser itself, so all in all I was never dissatisfied with it and recommended it to anyone looking for a browser to use on their computer.

Unfortunately I no longer work or have a computer and I am forced to do everything on an iPad. Naturally my first choice for a browser was Firefox. Of course I can’t do the fun things with this mobile browser, which I accepted because it did pretty much everything else just as it should. Until it started going downhill. Now, your mobile browser is, in a word, awful. Here are just a few of the problems it now has:

1. Web pages. When I first started using it a web page would be there until I closed it. No matter how many pages were open. Now, even if I have only two or three pages open, I close Firefox down and launch it again, the tabs are there showing what pages were open, but no URLs, and thus no pages. Everything is blank. 2. Speed. Our wi-fi has speeds ranging from 100Mpbs to 300Mpbs for downloads. But lately, some of those very same pages, well, let’s just say I could go and get a cup of coffee and they’d still be loading. 3. Logins. This is the worst issue. I must have logged into at least two dozen sites in Firefox and you know how many logins it saved? Two. Totally unacceptable! I don’t have the time or patience to continually look up login info that Firefox should have saved. It doesn’t even ask if I want to save that info.

So, I have kept Firefox on my iPad, and I will check every once in a while to see if there have been any improvements. But, until then, Google has become my default browser. It’s rather sad when the people who make the basic engine for the TOR browser, the world’s most private browser, can’t make a mobile browser that works properly.

So, until later Greg

Hello

I cant find anything about, how to have audio from multiple tabs at the same time, What i mean example: I want one tab to play music, and second tab to to play audio with podcast or something similar. Could you help me with this, I would be grateful.

Best regards, Daniel

Hello everyone.

I've been using Firefox for quite a few years now and I'm used to keep my pinned tabs open after closing and then opening a Firefox windows.

Yesterday I noticed that after closing the navigator with the "X" in the tool bar menu, as I usually do, the pinned tabs are not "recovered" when opening again.

This happened randomly without configuration changes involved and drivers/firefox are updated to the last version available.

Moreover, I've tested the same in my notebook and it works just fine, as it keeps the tabs open when a new window is open.

Is there any troubleshooting for this or do you have any idea what could have caused this to happen?

Let me know if you need any additional info. Thanks in advance!

Procedure 1. Open Firefox iOS 2. Open some pages 3. Force-close the app 4. Open Firefox again

Expected result - The tabs that previously opened is kept and possible to access

Actual result - The tabs exists, but displaying default new tab page, cannot visit the page - pageback/forward is not working - All tabs are affected

note - By pressing down pageback/forward, there is history which says "internal://local/sessionstore?url=..." is generated. - There are some people on my local app store (JP) complaining the same issue. - After erasing and reinstalling the app, this issue happened again.

The app is almost unusable because of this bug.

I very rarely reopen my apps because I also very rarely power off my laptop and use sleep mode instead (usually times between actual shutdowns are around a week). So ubuntu snap likes to update apps regardless of app being closed or not. And once in a while I get my firefox instance closed without me doing it, this would be fine if after reopening it all my tabs were in the same place (or at least I could restore them), but they all gone. I can't restore a session, I only have my history and have to reopen all of them manually.

Please don't tell me to use laptop like a normal person or that I can just listen to ubuntu warnings about updates and close software once in a while. The point is that I don't have this issue with other browsers (also using chrome and brave). If one of this counterparts shuts down unexpectedly it always suggests to restore your session on startup. I know firefox has this feature, but it seems to not work in this exact scenario.

I stupidly upgraded to the worst system in the world, Windows 11, and the silly animations caused serious strain on my device. I disabled the animation effects in settings, but now when I use Firefox as usual, the loading page icon animation has become a static hourglass icon, which is unfriendly. How can I enable the loading page icon animation while keeping the system animation effects turned off?

I've just installed Firefox 113.0 and my tab bar is now above the toolbar and bookmarks bar. Up until 112, the tab bar was below the bookmarks bar. I have no changed anything in UserChrome and in fact that file is still dated 2020. I've searched but haven't found an explanation. Anyone know what changed or is this just a bug? Thanks

Hey Folks,

I got a problem using Mozilla Firefox with iPadOS on my Apple iPad Pro 12,9 M1 with Apple Magic Keyboard.

The problem is about the “right click“ on a link on a page, it’s intermittent, sometimes it happens, sometimes it doesn’t. If I open a page and want to open a link in a new tab, I tap the link with two fingers or with one finger and control. When it doesn’t work, at first I got to long tap the link on the touchscreen to show the right click menu to open the link in a new tab. After this procedure I can use the two fingers tap or control tap to open the right click menu.

I hope you can give me some clues to resolve the problem.

Thank you,

On a Mac, OS 11.7.7. When I have right-clicked with my Apple mouse on an link in a website page, I've been shown the option "Open page in a new tab". That option has just disappeared on me, unless I simultaneously press the Control key. What can I do to restore that function (without simultaneously pressing Control)? Even if you cannot answer my question, it would be helpful to know whether the problem is in a Firefox setting or an IOS setting.

I'll be most grateful for your help. Thank you

im used to be able to open firefox and all tabs restore correctly, but as of right now this function dont seem to work, i've attempt to disable and re-enable function and it's unsuccessfully, i dont want to fresh install FF, but tried install FF Nightly and it's reopen tabs just fine. what's wrong with main versions?