We are in the middle of deploying Firefox ESR 68.11 (32-bit) on Windows 10 1903. The deployment is sucessfull so the application is installed correctly. but … (read more)
We are in the middle of deploying Firefox ESR 68.11 (32-bit) on Windows 10 1903. The deployment is sucessfull so the application is installed correctly. but when we launch from desktop of menu shortcut, it crashes every time with: Sorry, we're having trouble having your page back. (see image attach).
Re-installing does not change anything...
I tried deleting the User profile registry entries and the %Localappdata%\Mozilla folder without any success. the message in the Event viewer is:
Log Name: Application
Source: Application Hang
Date: 21/08/2020 11:14:34 AM
Event ID: 1002
Task Category: (101)
The program firefox.exe version 126.96.36.19906 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 161c
Start Time: 01d677cdbc164f4d
Termination Time: 12
Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Report Id: e9bf01c2-5c2e-4411-8032-69b19beb1105
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown
Also when it crash, task manager is showing two different entry (see image attached), one says not responding?
No sure what to do next?
Thanks for any help