Switching Currency of Payment from Euros to US Dollars

Hi, I'm trying to sign up for Mozilla VPN for the first time. I'm traveling outside the US and payment options for Mozilla VPN are displayed in Euros even though I'm no… (read more)

Hi, I'm trying to sign up for Mozilla VPN for the first time. I'm traveling outside the US and payment options for Mozilla VPN are displayed in Euros even though I'm not currently in Europe. My credit cards are from the US and when I try to make the payment, I receive this error message: "The currency of this subscription is not valid for the country associated with your payment". I get the same error when I use PayPal.

I'm guessing I need to change something about my location to get subscription prices to display in US Dollars. Any help would be appreciated. Thanks!

Asked by julrojas1 42 minutes ago

MozillaVPN consuming 500% CPU on Linux while not active

I just subscribed to MozillaVPN and installed the client (version 2.3.3) on my Ubuntu 20.04 Linux system. The client seems to work fine; I was using it earlier today. How… (read more)

I just subscribed to MozillaVPN and installed the client (version 2.3.3) on my Ubuntu 20.04 Linux system. The client seems to work fine; I was using it earlier today. However, right now it is in a disconnected ("off") state. Yet 'top' on my system shows the command "mozillavpn" consuming about 550% of my CPU. I assume this is not normal. What should I be looking at to address this issue?

Thanks, Peter

Asked by Peter Chapin 3 hours ago

Last reply by Peter Chapin 3 hours ago

Payments: I am trying to PAY for Mozilla VPN but payment not accepted

when trying to sign up for the Mozilla VPN the payment fails with the following message: ¨the currency of this subscription is not valid for the country associated with y… (read more)

when trying to sign up for the Mozilla VPN the payment fails with the following message: ¨the currency of this subscription is not valid for the country associated with your payment.¨ I get this message both with my credit card or with paypal. Both payment methods are being used succesfully all the time, but Mozilla seems no to like it ??? I am travelling from Spain, thru France and I am in Belgium now, alle EU currency countries so what is going wrong here. Might Mozilla working from the UK for their EU operations? Is that what fails?

I need a good VPN so I appreciate any help here, thanks Rina

Asked by ffox 21 hours ago

How to Turn Off Data Collection in MozzillaVPN

Hey there, When first opening the MozillaVPN app (in Linux) it gave me to option to consent or decline to data collection of technical information. I consented but would … (read more)

Hey there,

When first opening the MozillaVPN app (in Linux) it gave me to option to consent or decline to data collection of technical information. I consented but would like to decline/turn it off. I know how to do this for the Firefox browser, through the settings and privacy tab; however, I'm having trouble finding a way to turn off / opt-out for MozillaVPN.

Thanks!

(I'm asking this question in this Firefox forum because I was unable to make a new post in the MozillaVPN forum.)

Asked by crabbybabbler 1 week ago

Last reply by crabbybabbler 1 week ago

Want to request a refund for the Mozilla VPN product. However, the instructions provided snd the results I get, from following those instructions, are different.

Please help, to cancel the Mozilla VPN account. Purchased on 03/29/2021, it has cleared. Attempted to use on the Win10 box, after updating, shows a box "Waiting for sub… (read more)

Please help, to cancel the Mozilla VPN account. Purchased on 03/29/2021, it has cleared. Attempted to use on the Win10 box, after updating, shows a box "Waiting for subscription confirmation". Click on sign-in then it goes to payment info screen. The problem is I already purchased it 2 weeks ago, less than 30 days. Would like a refund at this point. Thank you P.S. Please help!

Asked by Rick_jantz 3 months ago

Last reply by Rick_jantz 3 days ago

Just loaded FirefoxPrivateNetworkVPN - When turned on, I loose Internet access.

Just loaded FirefoxPrivateNetworkVPN on 7/21/21 - When turned on, I loose Internet access. When turned off, the WiFi connection works normally. The error message in the V… (read more)

Just loaded FirefoxPrivateNetworkVPN on 7/21/21 - When turned on, I loose Internet access. When turned off, the WiFi connection works normally. The error message in the VPN box is " !No Signal - Check Connection " Have been perusing the Mozilla VPN FAQ & Questions looking for a fix for 2 days without success. What next? HP i5 laptop running Win10 with Firefox 90.0.1 as default browser and McAfee antivirus. Thx!

Asked by bz1299 3 days ago

VPN embedded browser.

Madam/Sir, Please create a VPN embedded version of the browser and charge appropriately. I live in India and I have no idea if the VPN is being made available to us or th… (read more)

Madam/Sir,

Please create a VPN embedded version of the browser and charge appropriately. I live in India and I have no idea if the VPN is being made available to us or the payment is possible for the VPN in our currency.

Thanks,

Asked by dandoo 4 days ago

Cancelling Mozilla VPN subscription when no subscription listed and no app installed

Since 9/30/2020 and every month thereafter up to and including 6/30/2021, my late wife was charged $4.99 for the Mozilla VPN. She passed away after a two-year battle wit… (read more)

Since 9/30/2020 and every month thereafter up to and including 6/30/2021, my late wife was charged $4.99 for the Mozilla VPN. She passed away after a two-year battle with pancreatic cancer on 7/5/2021. I want to cancel this subscription, but I don't see it listed as a subscription in her Firefox account screen, and I have no idea if (or where) she installed the app. Neither Firefox nor Mozilla list an actual phone number one can call if one runs into an issue like this, so that adds to the nightmare of losing a woman I knew and loved for 41 years. Though I am posting this question from Judy's account, judith.goldstein09@gmail.com, I am her husband, Mark Goldstein, and my email address is mngold1@comcast.net. Can someone please help?

Asked by judith.goldstein09 4 days ago

MozillaVPN crashes in Ubuntu 20.10

Hello, I just installed the mozillavpn package in my Ubuntu 20.10. It shows a brief black screen that crashes immediately. It happens consistently, so I could provide cor… (read more)

Hello,

I just installed the mozillavpn package in my Ubuntu 20.10. It shows a brief black screen that crashes immediately. It happens consistently, so I could provide core dumps or call traces if necessary.

See attached screenshot of the Ubuntu crash report.

I tried using the CLI and I could connect the VPN easily, so it's a problem in the UI.

Best

Asked by tortoll 6 days ago

MozillaVPN

Hi, Iam connecting from Spain thru MozillaVPN Spain server but getting this error whenever I jump from twitter to a external site ie, https://www.rte.ie/news/2021/0720/12… (read more)

Hi, Iam connecting from Spain thru MozillaVPN Spain server but getting this error whenever I jump from twitter to a external site ie, https://www.rte.ie/news/2021/0720/1236230-import-cars-brexit/ same error occurs with Firefox or Chrome. Error 1020 Ray ID: 6722b1648d3d115d • 2021-07-21 07:25:01 UTC Access denied What happened?

This website is using a security service to protect itself from online attacks.

Cloudflare Ray ID: 6722b1648d3d115d • Your IP: 37.120.199.39 • Performance & security by Cloudflare

I think Cloudflare doesnot like MozillaVPN

thanks

Asked by rolandocg 6 days ago

Last reply by rolandocg 6 days ago