Abonnement

Hello, ist it possible expand the Mozilla VPN abonnement? I have 4 PCs, 6 iPhone and 4 iPads. Best regards Christian

Asked by chsws 17 hours ago

Subscribed to mozzila vpn on a windows 8.1 computer (I'm dumb)

Hello, I wanted a vpn for a long time, and i'm a long time user of mozzilla so when I saw their vpn proposition I jumped right away, but when I subscribed and wanted to d… (read more)

Hello, I wanted a vpn for a long time, and i'm a long time user of mozzilla so when I saw their vpn proposition I jumped right away, but when I subscribed and wanted to download the application I realized I was using a windows 8.1 computer, and realizing I couldn't download the application I wanted to get a refund, but I can only acess the helping service and get help only through the application. I seached on the help system but couldn't found a way to resolve my problem. If I haven't found the right topic I'm sorry, thanks for the time you took to read my message

Asked by leo.enjalbert 18 hours ago

Can’t reach GameStop.com via us servers.

Hi all I try to reach GameStop US website from Europe with Mozilla VPN. I choose an American VPN Server but it still doesn’t connect because GameStop.com is geofences. … (read more)

Hi all

I try to reach GameStop US website from Europe with Mozilla VPN.

I choose an American VPN Server but it still doesn’t connect because GameStop.com is geofences.

Asked by giray.turan 1 day ago

Last reply by giray.turan 1 day ago

VPN Compatibility

The VPN presently offered has very limited compatibility. Several of my devices won't do, a few would. Are there any plans to include more OSes in the compatibility list?… (read more)

The VPN presently offered has very limited compatibility. Several of my devices won't do, a few would.

Are there any plans to include more OSes in the compatibility list? Or is it's this it? Window 10, Ubuntu,...

Asked by denismx 1 day ago

Installation of Mozilla VPN on IOS 12.5 gets stuck

I already have a subscription for Mozilla VPN and it works perfectly fine on my PC on Windows 10. When I run installation on a device running on IOS 12.5 the app gets st… (read more)

I already have a subscription for Mozilla VPN and it works perfectly fine on my PC on Windows 10. When I run installation on a device running on IOS 12.5 the app gets stuck. After downloading and starting the app for the first time, it aks permission to open mozilla.org. Upon accepting it seems loading but doesn't get any further even aftern an hour. Please can anyone help? Thanks!

Asked by ubauer 1 day ago

Mozilla VPN

Hi, Both my wife and I been using FF for years, now I am interested in the vpn @ £3.95 per month. I understand that would cover upto 5 devices I assume andriod tablet and… (read more)

Hi, Both my wife and I been using FF for years, now I am interested in the vpn @ £3.95 per month. I understand that would cover upto 5 devices I assume andriod tablet and smartphones. Phones are S9+ S20+. WE also use a paid version of Kaspersky internet security, IE if we log into our banking etc Kaspersky opens up in a seperate protected browser, if by using Mozilla VPN would anything change. Many thanks.

Asked by journeyman 2 days ago

Refund Request

Hello! there I am requesting a refund because I have not used Mozilla VPN. services after I made payment. My contact email is fangtian1014@qq.com Thank you! … (read more)

Hello! there

I am requesting a refund because I have not used Mozilla VPN. services after I made payment. My contact email is fangtian1014@qq.com 

Thank you!

Asked by fangfang19701014 2 days ago

Recover deleted Mozilla account or get refund for cancelled Mozilla VPN

Hello, I had a yearly subscription of Mozilla VPN, for this there is a 30 day money back guarantee in Germany. I decided on the first day not to use the product and wante… (read more)

Hello,

I had a yearly subscription of Mozilla VPN, for this there is a 30 day money back guarantee in Germany. I decided on the first day not to use the product and wanted to cancel the subscription and get my money back. Apparently I misunderstood the procedure here and stupidly deleted my Mozilla account. But now I am unable to contact Mozilla to request a refund. Alternatively I would want to use Mozilla VPN for the year in the meantime, but this is also not possible anymore because of my deleted account...

Is there a solution here? So either request the refund of the money or restore the deleted account to be able to use the paid product after all?

Greeting,

Thomas.

Asked by thomas.hilgart 2 days ago

Stuck on Authentication with Android

I am able to download the VPN Android app. When I click on "get started", an Authentication page opens but never populates, all I can do is cancel and start again, but t… (read more)

I am able to download the VPN Android app. When I click on "get started", an Authentication page opens but never populates, all I can do is cancel and start again, but the problem recurs. I therefore cannot get signed in.

Asked by Mattou 5 days ago

When activated, the VPN disconnects me from internet

Good evening. I just payed my subscription to Mozilla VPN. When I try to connect my computer (OS : windows 10), it appears that I am no more able to get connected to Inte… (read more)

Good evening.

I just payed my subscription to Mozilla VPN. When I try to connect my computer (OS : windows 10), it appears that I am no more able to get connected to Internet. When I switch off the VPN, I can again surf on Internet.

May you help me please? I am quite disapointed by this end.

Thank you for your time, B.

Asked by basile.lenormand 1 week ago

Last reply by basile.lenormand 6 days ago

Can't Connect to Internet because of Mozilla VPN

I was using Mozilla VPN with no problems on my MacBook when I connected it to my TV via HDMI cable to watch a blacked out game on MLB.TV. When that didn't work, I disconn… (read more)

I was using Mozilla VPN with no problems on my MacBook when I connected it to my TV via HDMI cable to watch a blacked out game on MLB.TV. When that didn't work, I disconnected the MacBook and tried to access the Internet via Mozilla VPN with no luck. I've tried to uninstall/install Mozilla VPN and still nothing. I've rebooted my MacBook and still nothing. I switched browers from Firefox to Safari, and nothing. Basically. it has bricked my ability to get on the Internet via my MacBook. Mozilla VPN doesn't recognize my or my password, it only shows a symbol circling forever. Please help! Thank you.

Asked by dalerim 6 days ago

Additional power consumed by VPN ?

Hello, I love the idea of everyone having this kind of privacy offered by vpn. The only real concern I have is the additional power consumption by using this technology. … (read more)

Hello, I love the idea of everyone having this kind of privacy offered by vpn.

The only real concern I have is the additional power consumption by using this technology. Of course I dont talk about my local power consumption which is not affected by this. I point to the extern workloads that are required to reroute my network requests. Since its 2021, I am of course concerned about my indirect impacts as I am for direct impacts.

So, is there an analysis that compares general and vpn power consumption ?

Kind regards

Asked by apfelnymous 6 days ago

Verifizierungscode

ich bekomme keinen Code gesendet, wenn ich Mozille VPN installieren will. Die Installation bleibt stehen bei dem Bild "Warten auf Anmeldung und Abonnementbestätigung. Wen… (read more)

ich bekomme keinen Code gesendet, wenn ich Mozille VPN installieren will. Die Installation bleibt stehen bei dem Bild "Warten auf Anmeldung und Abonnementbestätigung. Wenn ich dann im Browser den 6 steligen Code anfordere bekomme ich keinen zugeschickt. Auook keinen Code. Auch das wiederholte anfordern schickt für mein Macbook keinen Code. Die Instalation auf dem iphone und auf dem ipad waren erfolgreich. Ich habe ein Jahresabonnement Mozilla VPN.

Asked by wkrust 6 days ago