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Firefox crashes when trying to play video (any video, on any website)

Hi there, like it says. My firefox crashes immediately upon trying to play a video. Even simply scrolling over a video on youtube or google results, it breaks when it tri… (read more)

Hi there, like it says. My firefox crashes immediately upon trying to play a video. Even simply scrolling over a video on youtube or google results, it breaks when it tries to the preview. This is the same on Twitter, Facebook, Campus Moodle, etc. Every website I use.

I've had this problem before and I did fix it by totalling wiping my history and browsing cache. Doing that and having to sign back into everything is super tedious though and I don't want it to keep happening. This doesn't happen when I use firefox's troubleshooting mode, everything works as normal and videos play without the browser crashing. So I think it must be something specific to my browsing history somehow? But I've no idea how that could crash the browser just from trying to play a video.

Asked by commandoclo 2 months ago

Last reply by Kiki 2 months ago

Crashing

since the last redevelopment of Mozilla Firefox I am having trouble exiting both my private and non private browser. I want to uninstall Firefox and re install it to see … (read more)

since the last redevelopment of Mozilla Firefox I am having trouble exiting both my private and non private browser. I want to uninstall Firefox and re install it to see if that gets rid of the gremlins.

Asked by minette 2 months ago

Last reply by jonzn4SUSE 2 months ago

Firefox 106.0.5 crashes at launch on Windows 11

Firefox crashes with the same issue as before (https://support.mozilla.org/hu/questions/1395270), but with two minor differences. I'm now using the latest version of Expl… (read more)

Firefox crashes with the same issue as before (https://support.mozilla.org/hu/questions/1395270), but with two minor differences. I'm now using the latest version of ExplorerPatcher and Firefox works fine in safe mode. I tried disabling all the add-ons, themes and extensions in while in safe mode and then launch Firefox, but it didn't work. The developer made the issues and discussion sections read only on the project's GitHub page, so I'm unable to contact them. Here are the logs about the most recent crashes:

Asked by Savan Weylyn 2 months ago

Last reply by cor-el 2 months ago

New tab crashes upon opening

Hi there. Whenever I open a new tab, it crashes, meaning that the rest of the browser keeps working fine but it is unable to load the contents of about:newtab and replace… (read more)

Hi there. Whenever I open a new tab, it crashes, meaning that the rest of the browser keeps working fine but it is unable to load the contents of about:newtab and replaces them with a crash error. I have been tinkering around with the settings and found out it only happens when "shortcuts" is turned on for New tab. If turned off, New tab loads normally. Full disclosure: I am using Nightly on a computer nearly (but not totally) supported by Windows 11. No Nightly experiments that I think should interfere with a new tab are turned on. Thank you for your time.

Asked by Rodrigo 2 months ago

Last reply by Terry 2 months ago

Crash ID: bp-fba398f9-e287-46b9-ad71-bcd780221105

Just installed Firefox on a new Lenovo ThinkPad Carbon X1, generation 10, that I am setting up with ArchLinux, running the XFCE desktop manager. Firefox is crashing frequ… (read more)

Just installed Firefox on a new Lenovo ThinkPad Carbon X1, generation 10, that I am setting up with ArchLinux, running the XFCE desktop manager. Firefox is crashing frequently on or soon after start-up. So far I have not even navigated to any Web pages; I have just been in Settings a bit, changing very little. Troubleshoot Mode, which I had to start from the command line, did no better. The messages I get on the console are: [GFX1-]: glxtest: VA-API test failed: failed to initialise VAAPI connection. ATTENTION: default value of option mesa_glthread overridden by environment. ExceptionHandler::GenerateDump cloned child 9173 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal... Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Failed to open curl lib from binary, use libcurl.so instead

Asked by davidand36 2 months ago

Firefox keeps crashing

Dear sir , My firefox browser keeps crashing 7-10 times everyday . Sometimes it forces me to reset firefox then login back to my google accounts and extensions . It is ve… (read more)

Dear sir ,

My firefox browser keeps crashing 7-10 times everyday . Sometimes it forces me to reset firefox then login back to my google accounts and extensions . It is very frustrating to login everyday specially google accounts as it requires 2-Step verification .

I feel nostalgic using firefox because I have been using firefox since my childhood started from 10 years ago when I first start browsing in the internet . I have not moved to any other browsers ever since . It might found to be a bit funny that I grew some emotions using this great browser and I believe the issue can be fixed .

If the crashing issue is not fixed then I am afraid that I may move to using other browsers and that looks a lot easier than facing the issue .

I am using firefox for windows on a 64bit windows 11 pro . System info screenshot will be added with this report . Please consider my situation in a bit serious matter and hopefully I will get your response asap .

Asked by mohinur533 2 months ago

Last reply by TyDraniu 2 months ago

Tabs CONSTANTLY crash, or Firefox will REPEATEDLY CTD

crash reports - I KNOW you asked for 5 or 10, but this may show the SCALE of the issue (BTW, I'm on Manjaro / KDE, all software up to date as of 11/1/22 17:30) bp-b98daef… (read more)

crash reports - I KNOW you asked for 5 or 10, but this may show the SCALE of the issue (BTW, I'm on Manjaro / KDE, all software up to date as of 11/1/22 17:30)

bp-b98daefd-92f9-4cdc-b0a5-cd6f10221031 10/31/22, 09:32 bp-16216fcf-04ab-4bcd-b2b1-547d70221031 10/31/22, 09:22 bp-44dce86f-99f4-43c4-a2a3-199630221029 10/29/22, 08:21 bp-4e889961-a94e-4a23-8fcb-ec1b90221029 10/29/22, 08:21 bp-d1041b32-bee2-4cbc-9e82-b914f0221029 10/29/22, 08:21 bp-5b4a960b-70d9-4157-9036-0c5530221029 10/29/22, 08:21 bp-0a061943-6182-402f-9a5b-d034e0221029 10/29/22, 08:21 bp-46657089-3eb9-41c2-8042-23f490221029 10/29/22, 08:21 bp-6ca3a2e4-a04f-40e3-82b1-7cf2c0221029 10/29/22, 08:21 bp-030c1747-f558-4aa3-bccb-e0bbd0221029 10/29/22, 08:21 bp-587523bd-c3d4-4743-a406-b64c80221029 10/29/22, 08:21 bp-24852d1a-b743-44f0-b3b0-152510221029 10/29/22, 08:21 bp-8c621d21-1870-40b6-af90-117740221025 10/25/22, 15:38 bp-f42b6108-a3ea-4cef-8659-926870221025 10/25/22, 15:38 bp-6b3be74d-2243-479e-a146-9e4ee0221025 10/25/22, 15:38 bp-7b216135-f922-4583-aa06-d7a560221025 10/25/22, 15:38 bp-18d96b8a-72b5-45e8-98ea-b21870221025 10/25/22, 15:38 bp-4df46564-641f-431a-bc22-ab2d70221025 10/25/22, 15:38 bp-466fd544-d06f-4e1c-b538-400e50221025 10/25/22, 15:38 bp-4c90e551-30bc-45c3-b950-dcea40221025 10/25/22, 15:38 bp-b2a18f42-7dae-4e2a-869e-a99370221025 10/25/22, 15:38 bp-f959b43e-42a4-42ef-8d97-41c520221025 10/25/22, 15:38 bp-3449d86f-3cbe-400c-b14c-df3350221025 10/24/22, 21:09 bp-de82dbea-532b-4ecd-9afc-296f30221024 10/24/22, 19:51 bp-61e09b84-6839-47de-b806-949c60221024 10/24/22, 19:26 bp-e32e4388-01a7-473f-bc59-084030221024 10/24/22, 19:26

Asked by Nitemist 2 months ago

Last reply by cor-el 2 months ago

  • Solved

Firefox 106.0.3 crashes 5-6 times on launch on Windows 11

Firefox version: v106.0.3 OS: Windows 11 Pro 22H2 build 22623.875 I have 5 different profiles with different number of tabs and add-ons installed. 3 out of 5 crashes, 2 w… (read more)

Firefox version: v106.0.3 OS: Windows 11 Pro 22H2 build 22623.875

I have 5 different profiles with different number of tabs and add-ons installed. 3 out of 5 crashes, 2 works. The problematic profiles crash 5-6 times on launch, regardless whether Firefox was started in "normal" mode or safe mode. I submitted all crash reports I found at about:crashes. Here are the IDs:

  • bp-f61336b8-fa04-40c7-9945-4853a0221031
  • bp-e10e9ad6-f782-481f-9875-b8e1c0221031
  • bp-07069ce4-d44a-4fd1-bc4a-d37c00221031
  • bp-d1bcd620-3644-464f-9a8e-472fc0221031
  • bp-5662b294-a3bf-45de-94a6-98e020221031
  • bp-dd388913-93ce-41ba-a43b-b74c00221031
  • bp-a6dab4aa-bffd-4e4a-8b77-219050221031
  • bp-5ad6b85d-9223-4ee0-8028-d28d90221031
  • bp-6eb9503b-08c6-47d9-86b6-c09f00221031

I see various DLLs related to a program called ExplorerPatcher in the reports. I've been using it for months and I've had no crashes with pre 106.x.x versions.

Asked by Savan Weylyn 2 months ago

Answered by cor-el 2 months ago

Firefox crashing occasionally on startup

Hi all, Firefox is crashing when launched, but not all the time. After a couple of tries, it will launch without issue. This is a brand new Windows 11 Pro installation w… (read more)

Hi all,

Firefox is crashing when launched, but not all the time. After a couple of tries, it will launch without issue. This is a brand new Windows 11 Pro installation with all updates. I have run some windows debloating scripts like privacy.sexy and WinDebloatTools, thinking that might have something to do with it, but not sure where to start in troubleshooting this. Any help with where to start looking would be great. Thanks!

Asked by judas.daedalus 2 months ago

Last reply by cor-el 2 months ago

Firefox new brouser updte,

new version of Firefox browser crashes every time and I do not want it. Have gone back to 105.0.3 version 5 times, had to restor and goback to system recovery twicce! But… (read more)

new version of Firefox browser crashes every time and I do not want it. Have gone back to 105.0.3 version 5 times, had to restor and goback to system recovery twicce! But can not stope my browser showing "a new update available".HELP! I do not want new version! Firefox new version 106.0.2. IS A HORROR FOR ME I DO NOT WANT ANY NEW VERSION OF FIRFOX BROUSER FOR NOW. PLEASE HELP ME!

Asked by volkmar 2 months ago

Version 106.0.2 Keeps crashing when I try to upload an attachment

Since the latest version of FF was installed. I can rarely make attachments to emails or upload to websites. I'm having to use another browser for this purpose. I neve… (read more)

Since the latest version of FF was installed. I can rarely make attachments to emails or upload to websites. I'm having to use another browser for this purpose. I never had this issue until this version. Nothing else on my PC has changed.

Asked by cowboyclinto 3 months ago

Last reply by Paul 2 months ago

Constant Firefox crashes

Hello, I want to report an issue with the Firefox 102.4 ESR for Linux. System: OS: Raspberry Pi OS (64-bit) An Addon called „ebesucher“ is installed and in use. This addo… (read more)

Hello,

I want to report an issue with the Firefox 102.4 ESR for Linux.

System: OS: Raspberry Pi OS (64-bit)

An Addon called „ebesucher“ is installed and in use. This addon always visits a new website within a few seconds and that’s it, nothing special. Sometimes Firefox working for a long time, but sometimes it crashes within an hour more than one time.


So, I want to know why and is it fixable? It’s a very annoying issue.

Screenshot of latest Crash ids and signature are attached.

Kind regards

Asked by walter.malitsch 3 months ago

Last reply by walter.malitsch 3 months ago

Firefox Freezing and Crashing after updating to 106.

Hello, I've been experiencing some issues after updating to version 106. I can be watching a video, listening to a music of viewing a site and randomly, the browser would… (read more)

Hello, I've been experiencing some issues after updating to version 106. I can be watching a video, listening to a music of viewing a site and randomly, the browser would become unresponsive and freeze. The funny thing is that music or videos keep playing in the background and the RAM or CPU usage never goes down but I can't do anything. After a while if I try to click on the browser, it then brings up a popup telling me that the app is unresponsive and I could either wait or close the app. Previously I had waited for over 2 hours hoping that it would fix itself but that never happens. The only saving grace is that I am able to restore my previous tabs after closing Firefox but tabs on my private tabs are gone forever (P.S. It's not p0rn but site that i don't want cached on my browser). This started from me updating to version 106 and currently am on 106.0.2 but the issue persists. I was hoping someone can assist me with this as I do prefer using Firefox.

Asked by TemmyD1 3 months ago

Last reply by TemmyD1 3 months ago

  • Solved

crashed pc

Windows 10 pc can not start,I have gone through automatic repair and diagnostics steps,but am now on advamced options and think I need to Reset it.This will lose Firefox.… (read more)

Windows 10 pc can not start,I have gone through automatic repair and diagnostics steps,but am now on advamced options and think I need to Reset it.This will lose Firefox.When I install it again will I be able to sign into my Firefox account to retrieve bookmarks and passwords?I am very nervous about this,don't even know how to install Firefox,as someone gave me the computer and it was already in there. I am a tech dinosaur!Thank you in advance for any help.Lesley

Asked by ginnynewton 3 months ago

Answered by ginnynewton 3 months ago

Firefox Crashing Multiple TImes a Day

I'm not entirely sure what happened but I know earlier this year in as recent as July Firefox was working fine. I don't know if it was an update or what it was but now Fi… (read more)

I'm not entirely sure what happened but I know earlier this year in as recent as July Firefox was working fine. I don't know if it was an update or what it was but now Firefox is consistently crashing multiple times a day.

There's never an error code but one of a few things happens:

  • The entire application will freeze and not let me control Firefox at all. I need to launch Task Manager to close the browser and then sometimes reset my computer to ensure it doesn't happen again.
  • With the most recent update, some of my emails on GMail (not all just some random ones) will not load in any capacity.
  • The browser will flicker white and will hide the top bar of the application so I can't close it without task manager.
  • The application will slow down and then crash with a "Do you want to send this report to Mozilla?" and I always click yes.

I have tried disabling and removing all extensions, I've tried firewall stuff, I've tried everything I can find but the browser is only getting worse in my experience. With this last update everything loads a few seconds slower than usual as well.

Is there a solution I am missing or am I doing something wrong? I am very very close to switching browsers but I'd rather not if there is a fix.

Asked by beaven603 3 months ago

Last reply by cor-el 3 months ago

  • Locked

Mozilla crashes when trying to watch a video

I am unsure where to post the results. bp-18bec51d-28dc-4d1e-8645-921b00221026 10/26/2022, 3:36 PM View bp-b5b69926-7dab-4939-b1ce-8d4790221026 10/26/2022, 3:36 PM … (read more)

I am unsure where to post the results. bp-18bec51d-28dc-4d1e-8645-921b00221026 10/26/2022, 3:36 PM View bp-b5b69926-7dab-4939-b1ce-8d4790221026 10/26/2022, 3:36 PM View bp-43200102-125a-435d-88a9-66ce40221026 10/26/2022, 3:36 PM View bp-15a95f88-753b-47c4-815e-b62a20221026 10/26/2022, 3:36 PM View bp-a6e04c44-b345-4b03-b21a-50fa10221026 10/26/2022, 3:36 PM View

Asked by catheymd 3 months ago

Last reply by cor-el 3 months ago

Firefox browser crashes

Firefox is my primary browser. As soon as I try to play any video it freezes / crashes. It is also doing it using other browsers. I have tried all troubleshooting steps… (read more)

Firefox is my primary browser. As soon as I try to play any video it freezes / crashes. It is also doing it using other browsers. I have tried all troubleshooting steps online. I have deleted and updated drivers. no change.

Asked by catheymd 3 months ago

Last reply by catheymd1 3 months ago