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Two apparent error troubles in and with my Firefox account

Hello! Apparently my Firefox account, tuulen@gmail.com, has me as using Windows 10 although I upgraded to Windows 11 last spring and there is no obvious way for me to upd… (read more)

Hello!

Apparently my Firefox account, tuulen@gmail.com, has me as using Windows 10 although I upgraded to Windows 11 last spring and there is no obvious way for me to update that information.

I have a secondary email listed in my Firefox account, email.hp15c@gmail.com, but that secondary email is in need of verification and I am having trouble in getting that done. On my tuulen@gmail.com Gmail account I can send a test message to my email.hp15c@gmail.com Gmail account and can receive it there, but for some unknown reason my attempts to have that same secondary email verified have failed by its not appearing on my Gmail account where I have it listed as a secondary email. I also have spent time in trying find ways to correct this and to contact Google about this, but have not found any such corrective ways and have had no response from Google.

I thank you. – Doug

Asked by tuulen 34 minutes ago

Site sometimes doesn't allow logging in with firefox, does with chrome.

My bank sometimes gives me errors when logging in using foxfire. It does not when I use chrome. Sometimes after a while it corrects itself. Sometimes I have to reboot. Wh… (read more)

My bank sometimes gives me errors when logging in using foxfire. It does not when I use chrome. Sometimes after a while it corrects itself. Sometimes I have to reboot. What can I do as a standard fix of this problem, other than switching to chrome?

Asked by bigdocmcd 43 minutes ago

Adblock is unable to deactivate thumbnails in youtube video!

Adblock is unable to deactivate thumbnails appearing towards the end of a Youtube video! I've restarted FF but result is the same. What is wrong? Any other alternatives?… (read more)

Adblock is unable to deactivate thumbnails appearing towards the end of a Youtube video! I've restarted FF but result is the same.

What is wrong? Any other alternatives?

Asked by Raz 21 hours ago

Last reply by Terry 3 hours ago

Firefox freezes when I use Microsoft Remote Desktop Connection

I am running Windows 10 Enterprise Edition 21H2 (Build 19044.1889). When I use Microsoft Remote Desktop Connection and Firefox is currently running, version 103.0.2 (64-… (read more)

I am running Windows 10 Enterprise Edition 21H2 (Build 19044.1889). When I use Microsoft Remote Desktop Connection and Firefox is currently running, version 103.0.2 (64-bit), Firefox freezes. None of the tabs respond. Other apps are working fine, except for Firefox. There are no crash reports to post here. Appreciate any advice to eliminate this issue.

Asked by woodj1 3 months ago

Last reply by pierrech 4 hours ago

Super frustrating experience

It seems Mozilla now things that forcing me to click through a "welcome tips wizard" dialog box is a good idea. Since I work in IT, I'm using browsers across dozens of en… (read more)

It seems Mozilla now things that forcing me to click through a "welcome tips wizard" dialog box is a good idea. Since I work in IT, I'm using browsers across dozens of endpoints in dozens of environments every day. To open Firefox and have to click Skip over and over and over because the wizard won't let me just skip the whole thing on one fell swoop, is a recipe for fatigue! I don't care about changing color schemes or signing into an account etc etc. I just care about using the browser to go where I need to go. Yet not even Escape works to get out of the captive experience. Please stop following in the footsteps of Microsoft who thinks they have a right to force every user into an experience. Please stop being like other apps that introduce new features and feel they have a right to force users to "see" them via UI popups that are in your face until you either click through them or click skip for every single one. If you really think I should care about these features, at least allow me to skip the whole process whenever I wish. Don't make me click Skip over and over and over. Maybe one day I will read about these new features that Mozilla things are so important, but even then I'll read it once on my own computer probably and then still be "forced" into this unpleasant experience on every other endpoint I remote onto for weeks and months into the future. Thanks a lot.

Asked by TitaniumCoder477 5 hours ago

Last reply by cor-el 4 hours ago

Firefox Promts to Save Password Multiple Times for Same Origin URL

Hello, I'm experiencing a issue with my web server specifically on Firefox, allow me to explain: 1. A user clicks a login button and receives a HTTP 401 response, which t… (read more)

Hello, I'm experiencing a issue with my web server specifically on Firefox, allow me to explain: 1. A user clicks a login button and receives a HTTP 401 response, which the user responds to by entering their credentials in the built-in Firefox browser popup then selecting "Sign In". 2. After authenticating successfully, "Save" is selected when Firefox prompts to save login information for this website. 3. User then navigates to a page outside of the origin/index (ex http://192.168.0.3/foo/bar.html, origin/index being http://192.168.0.3), to which they're prompted to save login information again. Issue here with the second save login prompt.

If in step 3 the user selects "Save" this issue goes away, however, more than one popup for saving user credentials is not a good look. Additionally, the save login popup in step 3 is filled out with bogus user credentials; blank username and "password" as the password.

If "Save" is selected in both steps 2 and 3, about:logins will show two entries: 1. 192.168.0.3 (REALM) 2. 192.168.0.3 Where entry 2 contains the bogus user credentials and entry 1 contains the correct user credentials. In entry 1, the REALM is set as the correct realm I send out during the digest authentication process (per digest auth specification).

During both instances of the save login popup, in the Firefox Browser Console the following is printed: LoginManagerPrompter: Couldn't process supplied URIString: http://192.168.0.3 LoginManagerPrompter.jsm:994:16

As I've mentioned this happens with Firefox and never in Google Chrome (Chrome only has 1 save login popup after the initial authentication).

Would someone be able to shed some light on this behavior? Why is Firefox saving a login with my REALM and another without? Is the failure in LoginManagerPrompter related?

Thank you.

Asked by anthony86 4 hours ago

Mozilla crashes after windows reinctalled

Hi! I've reinstalled Windows and Mozilla crashes every time I started it. More often itoccures when YouTube page is open. Please, look at my crash reports: bp-26b3d072-b… (read more)

Hi!

I've reinstalled Windows and Mozilla crashes every time I started it. More often itoccures when YouTube page is open.

Please, look at my crash reports: bp-26b3d072-bfb3-414d-ace6-bc3220221130 bp-eba0db1c-ce82-4dd1-90fb-b04ee0221130 bp-e4338b69-3e42-41d0-b2b1-9cb4e0221130 bp-1d681c76-87e1-49ac-8f94-843b60221130 bp-e299e985-0355-4fd0-866f-e39330221130

Asked by tyomam 5 hours ago

I was prompted to reset Firefox, and it only saved bookmarks, not passwords.

I was prompted to reset Firefox, and it saved my bookmarks but not my passwords. Can I get them back? Was it a scam and I gave permission for someone to steal my password… (read more)

I was prompted to reset Firefox, and it saved my bookmarks but not my passwords. Can I get them back? Was it a scam and I gave permission for someone to steal my passwords and delete them? Help!

Asked by audreyguzik 6 hours ago

Firefox opens a new window with empty space on the right and bottom

when opening tickets in our helpdesk system, TeamDynamix, the new window opens on the main display. if the Firefox browser is open on another display the new window has … (read more)

when opening tickets in our helpdesk system, TeamDynamix, the new window opens on the main display. if the Firefox browser is open on another display the new window has empty space on the right and bottom (see attachment). if the Firefox browser is open on the main display or the new window opens on the same display as the Firefox browser there is no empty space. dragging the new window from the main display to the display with the Firefox browser open the empty space disappears and the new window displays correctly.

this only happen recently. with an older version of Firefox (not sure which version), there was no empty space on the new window.


laptop: HP Elitebook with an external monitor laptop built-in display (main), external monitor (second)


Firefox Version 107.0 (64-bit) Windows 11 Version 21H2 (OS Build 22000.1219)

Asked by rocker93rock 1 week ago

Certain text displays as random characters on some pages

As of this morning, for some reason, certain websites present, random garbled text where normal text should be. This occurs on some sites and not on others. My second com… (read more)

As of this morning, for some reason, certain websites present, random garbled text where normal text should be. This occurs on some sites and not on others. My second computer, running an earlier Mac OS, is working just fine, and other browsers don't have this problem.

Hoping someone can help. A screenshot from Wikipedia is attached.

Asked by Etnier 1 day ago

Last reply by cor-el 9 hours ago

No Video with Supported format and MIME type found

No Video with Supported format and MIME type found is not allowing me to play videos on website. No idea what's the cause of it, I've tried everything from internet tips … (read more)

No Video with Supported format and MIME type found is not allowing me to play videos on website.

No idea what's the cause of it, I've tried everything from internet tips how to solve this.

Asked by Dawid Dettlaff 14 hours ago

Last reply by jscher2000 - Support Volunteer 10 hours ago

Old version of Firefox (45.0.2) is invisible on MacBook M1

Hello, on my project we have a requirement to support a specific version of Firefox, which is 45.0.2. I downloaded it from ftp.mozilla.org, but when I'm launching browser… (read more)

Hello, on my project we have a requirement to support a specific version of Firefox, which is 45.0.2. I downloaded it from ftp.mozilla.org, but when I'm launching browser, it just displays an invisible window with shadow border (see screenshot below).

My device: MacBook Pro 14 2021 M1 Pro, OS X Ventura (13.0.1)

I guess it has something to do with an M1 chip, but is there any way to fix it?

Asked by braid98 10 hours ago

Last reply by jscher2000 - Support Volunteer 10 hours ago

Nexus website

Hi, this site when trying to login keeps looping, it has only happened recently and I've cleared cookies and disabled all the addons for it, the site works, but when tryi… (read more)

Hi, this site when trying to login keeps looping, it has only happened recently and I've cleared cookies and disabled all the addons for it, the site works, but when trying to login it loops https://www.nexusmods.com and says in the loop-

users.nexusmods.com

Checking if the site connection is secure users.nexusmods.com needs to review the security of your connection before proceeding.

even tried in private browsing, cannot use any other web browser. Please help thanks.

Asked by Mangekyo Sharringan 10 hours ago

Last reply by Mangekyo Sharringan 10 hours ago

  • Solved

Cause of crash

Hello, please could you check, what might be causing crashes at start (even in safe mode). I have sent several reports: bp-3e1519f4-eb5f-4765-a3a3-461680221130.txt bp-b1a… (read more)

Hello, please could you check, what might be causing crashes at start (even in safe mode). I have sent several reports:

bp-3e1519f4-eb5f-4765-a3a3-461680221130.txt bp-b1ae42df-becb-495c-ab80-6c7700221130.txt bp-78b65c3e-594c-4559-9b3c-26ec60221130.txt bp-b734e6bc-80fb-4625-b745-b87970221130.txt bp-713358a8-a061-471d-8068-5a17d0221130.txt bp-bd826e9f-ec1b-4be5-b172-d0f590221130.txt bp-8b28f73f-82ee-41b4-92d0-85ab10221130.txt bp-6e7b6a49-c06b-4697-8d28-04f000221130.txt bp-485583da-9e1d-4afb-9158-7ef670221130.txt bp-f79bc6d3-bfa5-4466-a917-a1a6f0221130.txt bp-7e487525-cccb-4334-836c-617440221130.txt bp-4e6843b6-46a3-4d76-aee0-8a9f50221130.txt bp-14238cdd-97b8-4a88-8f16-180bc0221130.txt bp-082df4ff-e723-4e92-a886-539320221130.txt bp-a3ae7311-d82c-4517-9d8c-c0d190221130.txt bp-fb36e38d-b349-4ca7-b51b-c71fa0221130.txt bp-e1ba115b-b204-4d88-a664-3cbc20221130.txt bp-3b512ba0-3d36-4280-a2f5-9b87b0221130.txt bp-da26c265-f3e7-4a8c-982f-7bf370221130.txt

Asked by jan.prachar 17 hours ago

Answered by jan.prachar 17 hours ago

  • Solved

XULRunner Error: Could not determine any profile running in backgroundtask mode!

I recently installed new pc with fresh Firefox Developer Edition. Then I transfered the profile folder from old pc to the new pc. All bookmarks, addons, etc is there. Jus… (read more)

I recently installed new pc with fresh Firefox Developer Edition. Then I transfered the profile folder from old pc to the new pc. All bookmarks, addons, etc is there. Just the XULRunner popup appears only on the new pc. I uninstalled firefox on the new pc again and reinstalled it with profile cleaning. After profile cleaning firefox got faster and addons got removed. But the XULRunner popup keeps appearing. When I go to taskscheduler and trigger the "Firefox Developer Edition Background Update CA9422711AE1A81C" again, the XULRunner popup appears. Removing this taskscheduler and Firefox keeps readding it and the XULRunner popup are back. Any idea how I can get rid of the XULRunner popup?

Asked by simonbergi9 18 hours ago

Answered by simonbergi9 18 hours ago

Garbled font in Firefox on macOS Monterey (12.6.1)

Hello :) I'm using Firefox 107.0 on macOS 12.6.1 and I'm having weird issues with the displayed font. It appears on the startup screen of Firefox and on websites (see scr… (read more)

Hello :)

I'm using Firefox 107.0 on macOS 12.6.1 and I'm having weird issues with the displayed font. It appears on the startup screen of Firefox and on websites (see screenshots attached).

The garbled font is called ".SF NS".

I've tried turning the option "Allow pages to choose their own fonts, instead of your selections above" on and off without success.

I have also tried enabling and disabling hardware acceleration - also without luck.

The issue does **not** appear in safe mode. Unfortunately resetting the theme and disabling all extensions hasn't helped either :(

I have also downloaded and installed a font called "SFNS Display" but the issue persists.

Uninstalling Firefox (with AppCleaner) and reinstalling hasn't fixed the problem.

I don't know what else to try. Can someone help me please? :)

Asked by Gutenberg 4 days ago

Last reply by Gutenberg 18 hours ago

Firefox will not open amazon.com

I can't open amazon.com. I've disabled my antivirus and have tried in 'troubleshoot' mode. I have cleared my cache. I have flushed my DNS. It's been going on for days… (read more)

I can't open amazon.com. I've disabled my antivirus and have tried in 'troubleshoot' mode. I have cleared my cache. I have flushed my DNS. It's been going on for days. I keep timing out. Other sites do not exhibit problems. Chrome DOES open amazon.com quickly.

Asked by jjjerdee 3 days ago

Last reply by NoahSUMO 19 hours ago

  • Solved

Firefox Color Management/Profile Not Being Used

In FF 107.0 (64-bit) on Windows 11, I'm finding that FF is suddenly not honoring my color profile, so everything looks over-saturated. I've tried using gfx.color_manageme… (read more)

In FF 107.0 (64-bit) on Windows 11, I'm finding that FF is suddenly not honoring my color profile, so everything looks over-saturated. I've tried using gfx.color_management.mode 1 (my typical setting) and 2 (the default), and neither seems to fix the issue. The same issue exists in a fresh profile. I'd roll back to test an earlier version of FF, but it seems that's no longer easily possible. Edge is displaying colors properly.

Any ideas or known bugs?

Asked by nrbelex 1 week ago

Answered by nrbelex 22 hours ago

STREETVIEW DOES NOT WORK IN GOOGLE MAPS

MAC 2019 13" Retina Ventiura 13.01 Firefox 107;0 When I try to open Google Streetview, I don't get pegman or the compass. It has always worked for me in the past. I can… (read more)

MAC 2019 13" Retina Ventiura 13.01 Firefox 107;0

When I try to open Google Streetview, I don't get pegman or the compass. It has always worked for me in the past. I can open it with Chrome or Safari.

Asked by Ryq Seattle 23 hours ago

YouTube videos don't work with Firefox

YouTube videos not working with Firefox since recent updates. Videos start to load but don't don't complete. Firefox is the only browser with this issue. Have tried three… (read more)

YouTube videos not working with Firefox since recent updates. Videos start to load but don't don't complete. Firefox is the only browser with this issue. Have tried three other browsers without issue.

Asked by lbertrand 3 weeks ago

Last reply by lbertrand 1 day ago