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Suddenly unable to access any of the Firefox browser items in upper margin: including History and Help

Hello, I may be in the wrong place, but I do not know all the proper terminology or definitions. I use Firefox for my browser. I have for many years. Starting yesterday,… (read more)

Hello, I may be in the wrong place, but I do not know all the proper terminology or definitions. I use Firefox for my browser. I have for many years. Starting yesterday, I was unable to access my History, I tried the other items across the top of the screen and none of them are accessible. Somewhere I saw I should click on a menu button for finding history: I cannot find a menu button "in the upper corner". I kept looking for help and was sent in circles. I also kept seeing something about Firefox Accounts; and Firefox Accounts vs. Mozilla Accounts: I have NO idea what that means. I tried to sign in: no. So, I think I have created a Firefox account now, with a password and done the "reset". I also do not know what that means, but here I am. Please someone tell me how to get help: help that does not assume I already know the answer. Thank you.

Asked by rawlsrules 22 hours ago

Last reply by cor-el 20 hours ago

Lost Synced Data After Password Reset

Hello there, so after forgetting my password and resetting it, I lost all my synced data previously, including passwords, bookmarks, and settings. Is there a way to get t… (read more)

Hello there, so after forgetting my password and resetting it, I lost all my synced data previously, including passwords, bookmarks, and settings. Is there a way to get that back?

Asked by Jose Garcia 1 day ago

Last reply by Paul 1 day ago

Firefox keeps logging me out

Everytime I quit firefox it logs me out on all my accounts. I've tried this https://support.mozilla.org/bm/questions/1342460 solution but still no luck, other ways to sol… (read more)

Everytime I quit firefox it logs me out on all my accounts. I've tried this https://support.mozilla.org/bm/questions/1342460 solution but still no luck, other ways to solve this problem?

Asked by neoadz22 1 day ago

Last reply by cor-el 1 day ago

Clear browsing history after quit not restoring tabs.

Hi! I like to have my browsing history cleared after I quit Firefox, but I found out that this will break the action to open previous windows and tabs. How to have these … (read more)

Hi!

I like to have my browsing history cleared after I quit Firefox, but I found out that this will break the action to open previous windows and tabs.

How to have these two options live together?

Asked by Roy 3 days ago

Last reply by cor-el 3 days ago

Inter device security

When I open Firefox on my iphone, I get an additional firefox icon in the bottom menu bar of of my macbook pro and my iMac. The iMac is a shared device and I want to prev… (read more)

When I open Firefox on my iphone, I get an additional firefox icon in the bottom menu bar of of my macbook pro and my iMac. The iMac is a shared device and I want to prevent other devices seeing what web pages are being viewed on any of my devices. That make all devices private to the user, I can't find how to do that.

Asked by purdysi57 4 days ago

Last reply by cor-el 4 days ago

Scroll stops working

I use Firefox Nightly on my MacBook Pro (15-inch, 2016); I use an apple magic mouse. I just updated Nightly to Version 109.0a1 (2022-11-21) this morning and directly foll… (read more)

I use Firefox Nightly on my MacBook Pro (15-inch, 2016); I use an apple magic mouse. I just updated Nightly to Version 109.0a1 (2022-11-21) this morning and directly following updating I can no longer scroll in the browser, seemingly on any webpage. I'm able to click in the scroll bar and have it jump to that section of the page but otherwise it doesn't work. Has anyone experienced this problem and figured it out. I'm going to see if I can role back my browser version and get it back that way but i like keeping up to date.

Asked by realCrowman 5 days ago

Last reply by Paul 4 days ago

Nightly not scrolling pages

Hi FF folks! I updated to the most recent Nightly release and now my pages won't scroll. They don't scroll at all with my trackpad and only about 20% (if that) of the tim… (read more)

Hi FF folks! I updated to the most recent Nightly release and now my pages won't scroll. They don't scroll at all with my trackpad and only about 20% (if that) of the time with my down arrow. Just wanted to let you know in case others are experiencing this, too. I **love** Nightly and never experience problems (I know it is pre-beta). Just wanted to let you know about this one. I'm on a MacBook Pro running MacOS 12.6.1.

Asked by maryaf 4 days ago

Last reply by Paul 4 days ago

Firefox Settings

Firefox stopped opening links in web pages like secondlife:///app/region/Kings%20Stone/224/155/22 ,WHere do I tell Firefox what application to use to handle that kind of … (read more)

Firefox stopped opening links in web pages like secondlife:///app/region/Kings%20Stone/224/155/22 ,WHere do I tell Firefox what application to use to handle that kind of a link?

Multiple Row Bookmarks

Firefox 107 update broke the userchrome.css fix which allows multiple row bookmarks to appear at the top of the browser. While it shows, several rows of blank text appear… (read more)

Firefox 107 update broke the userchrome.css fix which allows multiple row bookmarks to appear at the top of the browser. While it shows, several rows of blank text appear which cannot be eliminated any other way then editing the --bookmark_items_lines: 4; /* <- maximum amount of lines parameter, which by default is 10. I dropped it down to 4 to clean up the space. ''''Point being, Firefox, can you add this feature? We have been doing workarounds for years to make this feature avaialble.''''..very surprised that you guys have not picked this up as an embedded option which would be a dream for those of us with tons of organized bookmark folders. Thank you!

Asked by bj.57 1 week ago

Last reply by cor-el 1 week ago

Signup for FIREFOX VPN

I have used FIREFOX for many years and have account. Right now I am located in France but normally based in US. I have tried multiple times to sign up to FIREFOX / MOZILL… (read more)

I have used FIREFOX for many years and have account. Right now I am located in France but normally based in US. I have tried multiple times to sign up to FIREFOX / MOZILLA VPN but when I reach the pay page and enter credit card details it will not let me pay. I have tried multiple credit cards both American and European and all valid cards but the pay button simply won/t turn blue and allow the final step. Do you have any suggestions ? Thank you very much.

Asked by dixon1 1 week ago

Last reply by Terry 1 week ago

Application file extension changes in Preferences

I have tried in firefox Preferences to change the applications for file extensions when I download files. I do not want doc or other microsoft files to open aiutomatical… (read more)

I have tried in firefox Preferences to change the applications for file extensions when I download files. I do not want doc or other microsoft files to open aiutomaticaly in Pages, Numbers etc.. I want to use Open Office but Pages and Numbers are the default and it will not change no matter what I do,. Any ideas or help for this problem?

Asked by nikki 1 week ago

Last reply by Terry 1 week ago

Suddenly unable to access a website

I am suddenly getting a message, "access denied to this server". It does not happen using a different browser. This just started happening. Any advice appreciated! Than… (read more)

I am suddenly getting a message, "access denied to this server". It does not happen using a different browser. This just started happening. Any advice appreciated! Thanks

Asked by skkpsych 1 week ago

Last reply by cor-el 1 week ago

Text instead of icons

For some time now I've had an issue with navigation icons appearing as text and not the icon. An example if this small screen shot under Google Calendar Note the arrows t… (read more)

For some time now I've had an issue with navigation icons appearing as text and not the icon.

An example if this small screen shot under Google Calendar

Note the arrows to go left or right are missing and instead it savs NAV.

I'm having this appear other places as well.

Thanks

Scott

Asked by Scott K. 1 week ago

Last reply by cor-el 1 week ago

Passwords

Hi, I'm using Firefox 107.0 on a Mac O/s Monterey 12.6.1. I'm trying to log in to Virginmedia web site and I'm being informed that my password is invalid. However, when l… (read more)

Hi, I'm using Firefox 107.0 on a Mac O/s Monterey 12.6.1. I'm trying to log in to Virginmedia web site and I'm being informed that my password is invalid. However, when logging in using Safari, I'm able to log in fine. I've cleared all cookies for the web site and still no joy. I am also unable to login using the Mail client for the same reasons. Any suggestions please?

Asked by John 1 week ago

Last reply by cor-el 1 week ago

Toolbars are tough to access when the "Hide Toolbars" option is selected on a Macbook Pro - Mac OS ventura, Monterey

Hello Team Mozilla, I have been a user of firefox since a lot of time. I purchased a Macbook Pro M1 Pro 14 inch. Since I purchased a smaller screen model, I wanted to eff… (read more)

Hello Team Mozilla,

I have been a user of firefox since a lot of time. I purchased a Macbook Pro M1 Pro 14 inch. Since I purchased a smaller screen model, I wanted to efficiently use the screen space available. I have tested Safari, Firefox, Chrome and Brave. I am glad that only and only Firefox provides a Hide toolbar option which other browsers are not offering. It is a game changer for a 14 inch macbook pro as it offers maximum utilization of the space. For that I applaud Firefox.

But the accessibility of tabs takes a serious hit when I enable the option. The place where the mouse pointer has to be for the toolbar to unhide is quite literally a line. Anywhere above or below it will not show the toolbar. if we go too far, the MAC OS close,minimize window option come up. For the toolbars to show up one has to just touch the menubar of MacOS. While switching tabs its a real pain. I have to pause and look at the pointer and slowly move my mouse to touch the menubar at the right speed.

Please please please do something about this. Firefox is providing the best utilization of space for a Macbook Pro. I do not know if the Firefox team is aware of this, but its brilliant. But the toolbar accessibility makes the feature unusable. It would be great if we could access the toolbar easily for tab switching.

Asked by bbharavi 1 week ago

Last reply by cor-el 1 week ago

Excel missing zoom in/out feature

Hi! I use excel in the firefox browser and I realized that the zoom in/out feature that is usually at the bottom right corner of the browser is not there. I can use the d… (read more)

Hi! I use excel in the firefox browser and I realized that the zoom in/out feature that is usually at the bottom right corner of the browser is not there. I can use the default zoom in/out with command +/- (mac) that's built into the browser but that zooms all other screens as well and doesn't exactly give me what I'm looking for. I've checked all settings in excel and I'm not seeing anything. In chrome the zoom is right where it's supposed to be so I'm wondering if this is broken or missed? I've attached a side by side screenshot to compare.

Any info is appreciated! Thanks!

Asked by Lindsay.Sisco 5 months ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Firefox is not importing passwords

Hello, When I'm trying to import passwords from other browsers (Safari or Brave) or CSV files generated by Safari and Brave nothing happens. There's not even an option to… (read more)

Hello,

When I'm trying to import passwords from other browsers (Safari or Brave) or CSV files generated by Safari and Brave nothing happens. There's not even an option to import the passwords from Safari, look at the attached screenshot. From Brave however the option is available, but even if I check that box nothing happens when I do the import. Do you know why? I've tried it on both Windows and macOS.

/Daniel

Asked by dholms 2 weeks ago

Last reply by cor-el 1 week ago