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Firefox support site (this site) does not autosave or protect writing

I had a different issue I came here for, but I discovered a very serious bug while I was writing my question, so I want to make sure this gets addressed first. After writ… (read more)

I had a different issue I came here for, but I discovered a very serious bug while I was writing my question, so I want to make sure this gets addressed first.

After writing my question, I clicked the "share data" button below. I got a message "We can't automatically get your browser's troubleshooting data, please try these manual steps. " Without thinking, I clicked the link to the "manual steps." Unfortunately, instead of opening a new tab, which would be the expected behavior, clicking the link took me off the get help form page (the page I'm on as I write this). What's worse, when I used the back button to return to the previous page, everything I'd written was gone. Obviously, the expected behavior would be to not take the user off the page in the first place, but if for some reason it did, to autosave the writing so it can be restored when the user returns.

This kind of bug used to be a lot more common in the early days, when I first started using the web, 25 years ago. I used to have a boilerplate describing the problem because I was sending reports of the bug so frequently. I've only encountered it twice, to my recollection, in the last 5 years. Firefox's website would have been one of the last places I'd ever expect to find a bug this glaring and elementary.

Thanks!

Asked by MorelliNet Global Firefox Sync 28 minutes ago

Access denied on bank sign in page

I used to be able to sign in to my bank's website with Firefox. Lately it will not let me. The page post this after attempting to sign in: Access Denied You don't have p… (read more)

I used to be able to sign in to my bank's website with Firefox. Lately it will not let me. The page post this after attempting to sign in: Access Denied You don't have permission to access "http://signon.navyfederal.org/siteminderagent/forms/nfcu.fcc" on this server.

Reference #18.a19ec817.1618171684.b32946d

I can access the page through Microsoft Edge but not Firefox. What has changed and what can I do to change it back?

Asked by uglyangel72 2 days ago

Last reply by uglyangel72 1 day ago

Not showing comments in certain websites

Clicking "Show more comments" on Facebook does nothing (I browse it without an account), also no comments are shown in Cracked.com, I haven't noticed if other sites don't… (read more)

Clicking "Show more comments" on Facebook does nothing (I browse it without an account), also no comments are shown in Cracked.com, I haven't noticed if other sites don't show comments. I use Ubuntu 20.04 (when I first opened FF on this pc it had the gnome icon and I hadn't checked for this problem before importing my old profile with add-ons, now it doesn't show the icon for some reason), I tried safe mode, refresh firefox, creating new profile, uninstalling and deleting home/.mozilla folder, no luck. Before I got this pc I used my old laptop with windows 7 and I'm pretty sure I had the same problem with facebook comments that had started some time earlier.

Asked by Ausemika 2 days ago

Last reply by Ausemika 1 day ago

Compatibility: an increasing number of websites and features do not work in Firefox on Linux

I believe everyone has a right to choose the browser and operating system they use. I choose to use Firefox because I care about my privacy, and because of features like … (read more)

I believe everyone has a right to choose the browser and operating system they use. I choose to use Firefox because I care about my privacy, and because of features like multi-account containers - as a software developer these are non-negotiable. I choose to use Linux for similar reasons, and many Linux distributions come with Firefox preinstalled as a default browser. In light of recent changes to Google's data collection through Chrome, I am more than ever committed to using Firefox as my only browser.

However over the last year or so, I have noticed an increasing number of websites or features on websites have stopped working in Firefox on Linux, forcing me to use Chrome against my wishes. Examples include the entirety of the Australian government's MyGov website; the phone call feature in Slack; and Google Meet meetings (no audio). I know people who use Firefox on other operating systems and they have not had these problems, so I can only assume that the issue is specific to Firefox on Linux.

I am not trying to suggest that Mozilla is responsible for this in any way - if Google or Slack or the government refuse to support Firefox on Linux, that's their responsibility, not Mozilla's. However, I am not convinced that the lack of support is intentional, or that it isn't a quirk of the particular Linux distribution I use or the version of Firefox included in the package manager. Any advice would be appreciated.

My Firefox version is 84.0.1, and my Linux distribution is KDE Neon User Edition 5.21 which uses Ubuntu 20.04 under the hood.

Asked by loathgrim 4 days ago

Last reply by loathgrim 1 day ago

I can't get in the page

Hello, i'm having a problem navigating inside some of the websites on Firefox for Mac. Either the page is grey, and I can't navigate the page or I can't scroll down the p… (read more)

Hello,

i'm having a problem navigating inside some of the websites on Firefox for Mac. Either the page is grey, and I can't navigate the page or I can't scroll down the page. It's not doing it on evry websites but it's become really annoying.

I tried to go into Preferences and in the privacy to see if there was somthing there, but the privacy setting is set to standard and I don't see anything there that can prevent what's happening.

Thank you for your help in this matter. Kssaw

Asked by kssaw 6 days ago

Last reply by kssaw 2 days ago

Firefox mutes video after pausing or scanning

On a number of sites (YouTube, Twitch, Netflix, etc), after pausing and resuming a video or jumping to a new timestamp, the video will play but be muted. The video player… (read more)

On a number of sites (YouTube, Twitch, Netflix, etc), after pausing and resuming a video or jumping to a new timestamp, the video will play but be muted. The video player does not show it is muted, but no sound is playing. Jumping to another timestamp or using a keyboard shortcut to jump a couple of seconds will resume audio playback. This started happening within the last few days. Any ideas on how to fix this would be appreciated

Asked by DJ 3 days ago

Live graphs in some websites have stopped auto updating

Hi So my problem started a few days ago i don't remember exactly when. The graphs on the binance exchange site have stopped updating for me on Firefox. I mean when i load… (read more)

Hi So my problem started a few days ago i don't remember exactly when. The graphs on the binance exchange site have stopped updating for me on Firefox. I mean when i load the page with the graph in it the graph is static and i have to keep refreshing the entire page to see changes in the graph. I should mention that the graphs on a different site that i use work fine and display the prices in real time.

I also had microsoft edge and the same problem happens there too but today i installed chrome and the problem in NOT present there. So the site and graphs update and work properly in chrome but not in Firefox or edge. I prefer to use Firefox for everything!

-I tried Firefox safe mode and the problem is still there. -I also made a new Firefox profile and the problem is still there. -Finally i even refreshed Firefox but even that didnt fix the problem. I should mention that i have Firefox sync enabled so after i refreshed Firefox it automatically installed back all my addons (and other settings?) so even though it is refreshed it looks and behaves exactly like before i don't know if that "cancels" the effects of the refresh.

I am running win10 and my antivirus is kaspersky. I had Kaspesky on "pause protection" while i was troubleshooting but that didnt help either. I hope i managed to explain everything because i find it hard to express my self in English. If you need me to clarify anything let me know. I hope someone can help me with this because I don't know what else to try.

Thanks in advance Kiri

Asked by kiri 5 days ago

Last reply by kiri 4 days ago

PR_CONNECT_RESET_ERROR trying to connect to Citrix Workspace with Coupert active

There's a (Malian?) support article at https://support.mozilla.org/bm/questions/1280856 wherein the poster was trying to reach a website and was getting a PR_CONNECT_RESE… (read more)

There's a (Malian?) support article at https://support.mozilla.org/bm/questions/1280856 wherein the poster was trying to reach a website and was getting a PR_CONNECT_RESET_ERROR. I sometimes get this same error trying to connect to work and have to use another browser. A respondent on the thread suggested disabling Honey. I don't have Honey, but I have Coupert.

I disabled Coupert and was able to connect. The trouble was intermittent; I'll let you know if it recurs.

Asked by Ion Freeman 4 days ago

Numerous Random Script Conflicts Disabling Browser

Hello, This is my version of a Firefox usability review for 2021. I have a fresh install of Windows 10 Pro, on new hardware, and run identical add-ons and extensions in b… (read more)

Hello,

This is my version of a Firefox usability review for 2021.

I have a fresh install of Windows 10 Pro, on new hardware, and run identical add-ons and extensions in both Firefox and Chrome most recent versions (auto-update).

For the last few years about 10% of all websites I visit weekly have some kind of functionality that does not work in Firefox, but does work in Chrome. This forces users (at least me) in to the arms of another browser, because Chrome *always* works.

Today, I couldn't lookup a license key on Kaspersky's website due to a 'Cross-Origin Request Blocked:' error. Result was; key not found. Switching to Chrome, I had my key in seconds. This kind of problem happens A LOT.

I get frustrated because either the security level of Firefox is insanely high and unforgiving, or Chrome is completely unsafe. But we know that's not true either. Why am I safe in Chrome, but not in Firefox when viewing the exact same web pages? My anti-virus isn't enough?

As websites lean more and more heavily on scripts, Firefox becomes more and more unusable for me.

To be clear, I am a network admin who has been experiencing these security SNAFU's in Firefox that require switching to Chrome in order to compete registration, fill out some forms, or access some kind of AJAX type info or CDN files, that is extremely frustrating when you don't want to use Google's spy tool, Chrome.

I DO appreciate the Firefox browser, and its developers. This is just an FYI - no reply needed.

Asked by jim258 5 days ago

Report website problems

Is there somewhere to report problems with the Mozilla website itself? I went through the contact page and this is the best choice I could find....there's no 'webmaster' … (read more)

Is there somewhere to report problems with the Mozilla website itself? I went through the contact page and this is the best choice I could find....there's no 'webmaster' contact??

Asked by mozilla-pers 6 days ago

Last reply by mozilla-pers 5 days ago

Firefox is hiding letters of words when on Outlook and other problems.

When I am on the Outlook site Firefox is hiding letters to my words when I try to write an email to someone, and it is gliching when II use other sites, what is causing t… (read more)

When I am on the Outlook site Firefox is hiding letters to my words when I try to write an email to someone, and it is gliching when II use other sites, what is causing this? And how can I get it to stop this from happening again?

Asked by WDHS2011 5 days ago

problem with some firefox search pages

Using Firefox I find that most not all search results produce pages with images not included, gray area instead of photo Not happen with other browsers ,. I have tried a… (read more)

Using Firefox I find that most not all search results produce pages with images not included, gray area instead of photo Not happen with other browsers ,. I have tried all suggested solutions with no change. If I right clic area or page and "reload" the images will appear. I do not want to leave FF so can anyone suggest real solution. Thank you Bob bobgood32@cox.net

Asked by bobgood32 6 days ago