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Firefox crashes repeatedly even in Troubleshoot mode

Hi, this is an ongoing problem, but I just submitted my first crash report. I can open the browser, but it crashes- it seems randomly, after I've had it open a while. I g… (read more)

Hi, this is an ongoing problem, but I just submitted my first crash report. I can open the browser, but it crashes- it seems randomly, after I've had it open a while. I generally have 4 or 5 tabs open, not a ton. Running Windows 10 Pro version 21H2. Not sure why I'm including crash id in a community support group, but you said to do so...

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Asked by adalgisa_b 18 hours ago

Last reply by adalgisa_b 11 minutes ago

Disable upgrading HTTP images to HTTPS site

Hi! Is there any settings or about:config settings or addons that disable upgrading HTTP to HTTPS for images? I have HTTPS site which redirects from HTTP to HTTPS from s… (read more)

Hi!

Is there any settings or about:config settings or addons that disable upgrading HTTP to HTTPS for images? I have HTTPS site which redirects from HTTP to HTTPS from server side so I cant visit it on HTTP mode. This HTTPS only site uses external images from HTTP only site that does not speak HTTPS.

Firefox writes in browser console: > Content Security Policy: Upgrading insecure request ‘http://site.com/someimage.jpg’ to use ‘https’

How do I disable this behavior? Any about:config settings or browser addons to get rid of this?

Asked by wybqogzigoxruxdhnp 1 day ago

Last reply by wybqogzigoxruxdhnp 2 hours ago

Opening files

For a brief period firefox was asking what I wanted to do with downloaded files. That has stopped happening. Again when opening PDF files they are automatically saved and… (read more)

For a brief period firefox was asking what I wanted to do with downloaded files. That has stopped happening. Again when opening PDF files they are automatically saved and the option to just view them has stopped. All settings are marked as described in the support section. I have always ask what to do with PDF files. When clicking on the PDF file a box opens and I have open PDF file checked. It is stilled saved in a folder. Any other suggestions?

Asked by buttonbox2018 2 hours ago

Problem accessing New York Times articles

I have a problem accessing articles in the New York Times web page. I have a Basic subscription and I am signed in. When I try to read an article, the New York Times site… (read more)

I have a problem accessing articles in the New York Times web page. I have a Basic subscription and I am signed in. When I try to read an article, the New York Times site thinks I do not have a subscription and that I have used up all my free articles. If I use the Chrome browser, it works fine, but I do not want to use Chrome. I use FireFox for all my browsing. I have deleted cache and cookies. Tried the "Private Windows" too. I have logged out and back in. I have rebooted the machine (an Alienware 17 R5) and closed and opened Firefox. The "agents" I chatted with say this is a browser problem as everything is working fine on their side and it works in Chrome. Can anyone help me out?

Mark

Asked by mstorin 1 week ago

Last reply by mstorin 2 hours ago

Problems with links not opening

Many times, I can't click on links to open them. There are times that I can use the right click and open in a new window/tab. But, many times I can't open it up. Where ca… (read more)

Many times, I can't click on links to open them. There are times that I can use the right click and open in a new window/tab. But, many times I can't open it up. Where can I find the setting to fix this problem?

Asked by klealshadow 3 hours ago

Firefox shortcut on taskbar continuously deletes itself

This has been a problem for months and its very annoying. I have my firefox shortcut pinned to my taskbar. It's a shortcut directly created from the firefox.exe file in m… (read more)

This has been a problem for months and its very annoying. I have my firefox shortcut pinned to my taskbar. It's a shortcut directly created from the firefox.exe file in my programs folder. EVery so often after I'll restart my computer my firefox icon will go blank and it you click on it it says "Can't open this item. It might have been moved, renamed, or deleted". The thing is I also have a firefox shortcut on my desktop. I use that shortcut to pin firefox to my desktop. That shortcut is always fine and this problem doesn't happen to it. Does anyone know what's going on?

I'm on Windows 10 64 bit.

Asked by mabelstwigthing 4 hours ago

Firefox crashes sometimes after downloading a file

Recently my Firefox crashes sometimes when downloading a file for example from Yahoo mail. This is not happening always, but sometimes when downloading a file. I have the… (read more)

Recently my Firefox crashes sometimes when downloading a file for example from Yahoo mail. This is not happening always, but sometimes when downloading a file. I have the latest version of Firefox, Windows 10. I changed password, deleted cookies, did full virus scan, but the problem still persists. Is this an issue of the new version of Firefox and will be fixed with the new update of Firefox ? This is happening only with Firefox and not with other browsers.

Asked by eladopoulos 5 months ago

Last reply by eladopoulos 4 hours ago

Opening Firefox

Every so often, maybe every 5 to 7 days, I try to open Firefox to my home page and absolutely nothing happens. A plain white page. I must let it sit for at least 5 minu… (read more)

Every so often, maybe every 5 to 7 days, I try to open Firefox to my home page and absolutely nothing happens. A plain white page. I must let it sit for at least 5 minutes, and suddenly it starts working again, without issue. WHY? It seems completely random, never happens more than once a week or so, and simply stops working. Can't connect to any sites, including home page. Task manager might show multiple "Firefox" opens, and if I close the window and try to reopen it the error message is that Firefox is already running. Nothing I can do but sit for 5+ minutes and wait. Any ideas?

Asked by robert.spehn 7 hours ago

Download action changeing by itself

For some reason my default PDF reader keeps being changed to MS Office instead of just opening them in the browser as I directed. I keep having to change the setting in F… (read more)

For some reason my default PDF reader keeps being changed to MS Office instead of just opening them in the browser as I directed. I keep having to change the setting in Firefox every couple of weeks (general > applications > PDF). What's causing this?

Asked by kinglumus1 3 weeks ago

Last reply by kinglumus1 7 hours ago

Firefox DoH

I run my own DNS and its managed locally. And while I can move it back manually, I keep finding the setting changed. So I need to find out how I can get control of my m… (read more)

I run my own DNS and its managed locally. And while I can move it back manually, I keep finding the setting changed. So I need to find out how I can get control of my machines, OR I have to yank FF from every machine at the house. What can I do to force the machines to use MY DNS and not bypass the security I have put in place.

Having to go to each machine and do this weekly is not a good idea.

Asked by bill.knaffl 7 hours ago

After starting FF in troubleshoot mode, I keep getting signed out of google when exiting FF

Hi, After starting FF in troubleshoot mode, I keep getting signed out of google when exiting FF. I'm no longer using the troubleshoot mode -which deleted all the bookmar… (read more)

Hi,

After starting FF in troubleshoot mode, I keep getting signed out of google when exiting FF.

I'm no longer using the troubleshoot mode -which deleted all the bookmarks on the bookmarks toolbar and browsing history between now and 6 months ago... I can live with that.

What really annoys me is that I have to sign in again and again on Google whenever I start FF

I've read through several threads on FF and even Google ... am I missing something?  I believe my settings 

are correct, but that doesn't solve the problem. Could there be another issue playing here? I use uBlock, Privacy Badger and Facebook Container as add ons. On a Windows 10 desktop, by the way.

My FF version is 102.3.0esr 64 bit.

Hoping for a solution (or at least a cause...) Jo

Asked by JoJ 7 hours ago

Windows 11 SmarterMail

After downloading Windows 11 the scroll bar for email lists in SmarterMail no longer appears. I don't have this problem with MS Edge, but I'd like to keep using Firefox. … (read more)

After downloading Windows 11 the scroll bar for email lists in SmarterMail no longer appears. I don't have this problem with MS Edge, but I'd like to keep using Firefox.

Asked by carl38 1 day ago

Last reply by carl38 7 hours ago

Kroger.com access

When I log in to my Kroger.com account with Foxfire I receive this message: "We're having trouble with sign in right now. Please disable any pop up or ad blockers and try… (read more)

When I log in to my Kroger.com account with Foxfire I receive this message: "We're having trouble with sign in right now. Please disable any pop up or ad blockers and try again." I have to use Edge to log into the Kroger site which does work.

Fred

Asked by aldridge.fred 8 hours ago

Firefox crashes intermittently even in troubleshoot mode

Can you help me figure out why my Firefox browser keeps crashing? I've confirmed I have the latest version installed [105.0.2 (64-bit) - my About Mozilla Firefox says Fir… (read more)

Can you help me figure out why my Firefox browser keeps crashing?

I've confirmed I have the latest version installed [105.0.2 (64-bit) - my About Mozilla Firefox says Firefox is up to date]. It doesn't seem to crash upon starting, but it does frequently and intermittently while in use.

I have restarted in Troubleshooting Mode and still experience crashes.

Here are a few recent crash reports from today: bp-d2250ad1-20e7-4748-8172-a0cb60221005 bp-07712644-4d9a-4fb7-a01f-7eeb20221005 bp-ce3d7350-28c6-48bd-81f4-253b20221005

Thanks, Laura

Asked by ltuohy 9 hours ago

Import Bookmarks.html (from Firefox) Does Not Work

I am trying to copy all bookmarks from one Windows 10 PC to another. Firefox 105 to Firefox 105. I created Bookmarks.html, confirmed it contained data, but the new PC'… (read more)

I am trying to copy all bookmarks from one Windows 10 PC to another. Firefox 105 to Firefox 105.

I created Bookmarks.html, confirmed it contained data, but the new PC's import does nothing. No messages. The HDD does grind away for several seconds, then returns to rest, as though it is processing, but no bookmarks appear.

I have tried moving the html file from network fileserver to C: where Firefox is installed, but no change in behavior.

Asked by J.C. 9 hours ago

Can no longer play media with Firefox ESR 102.x

Hello, ever since we moved endpoints from Firefox ESR 91.13 to 102.3, it has become impossible to play any media with Firefox. No video will play in youtube, for instance… (read more)

Hello, ever since we moved endpoints from Firefox ESR 91.13 to 102.3, it has become impossible to play any media with Firefox.

No video will play in youtube, for instance (it just loads endlessly as if it would start, but it doesn't).

Can't use radio websites either. Anything with a "play" button (video or sound) does nothing.

This has been tested with a clean profile, a clean install, after allowing autoplay in the settings.

Is there any info on what exactly changed between ESR 91 and 102 that might explain this ? There has been no system change, If I reinstall 91 instead it works again as usual.

No issues anywhere else on the endpoints (Edge, Windows), this is on Windows 10 if it makes any difference.

Tanks for any help on this.

Asked by OdeonFF 2 weeks ago

Last reply by OdeonFF 10 hours ago

Folder titled "Other Bookmarks"

Wednesday, October 05, 2022 Dear Mozilla Firefox "Help" and "Assistance" department: I need your help and assistance with the following described items listed below i… (read more)

Wednesday, October 05, 2022 Dear Mozilla Firefox "Help" and "Assistance" department: I need your help and assistance with the following described items listed below in what is titled "SECOND ITEM". The "FIRST ITEM" listed below has to do with an improvement Mozilla Firefox should implement based on what I had to go through to this point of being able to type what I have typed here and below.

FIRST ITEM: This is NOT related to the subject matter I am seeking assistance with. Just an improvement Mozilla Firefox should seriously consider. Upon seeking help Mozilla asks one to enter ones "email", which I assumed meant "email address". Since it has been years since I set up the Mozilla Firefox account I have, I was not sure which email address I had originally inputted into my Mozilla Firefox account information. I therefore typed one of my email address's. Next a new page appeared that asked me to enter my "Passcode" or "Password". I do not recall which word was printed. Upon entering my Mozilla Firefox account Password or Passcode that I had stored away, the page then asked questions like my age etc., indicating to myself that it was wanting to set up a new Mozilla Firefox account. Which I was not wanting to do. I was trying instead to enter my existing Mozilla Firefox account so that I could proceed and get assistance from Mozilla Firefox for the items I needed help with. Thinking that maybe the reason questions relating to setting up a "new" Mozilla Firefox account, was due to the Mozilla Firefox computer "Account" system was NOT recognizing my Mozilla Firefox email address that I had entered, even though it did NOT state that it did not recognize my Mozilla Firefox email address, I changed the email address to another email address that I have, thinking it may be the email address that my Mozilla Firefox account is registered under. Upon doing so and then entering either my password or passcode (whichever term Mozilla Firefox had printed), the Mozilla page then allowed me to enter my Mozilla Firefox account so that I could proceed to this Mozilla help/assistance section.

The improvement from all that I have described above that Mozilla Firefox should implement is, that the "Sign-In" screen or page one types ones Mozilla Firefox "email" on ("email" being the word Mozilla Firefox has it printed on that page), or as I and others correctly term "email address", that should Mozilla Firefox NOT recognize that "email" or email address as being what is registered with Mozilla Firefox, that Mozilla Firefox then display a red colored printed notice stating words or a phase such as: "The email (or email address) you entered is not recognized. Please try again." Or: "The email (or email address) you entered is not correct. Please try again." This way the Mozilla Firefox account holder who has multiple email addresses can then try inputting a different email address they have.

Mozilla Firefox should NOT upon the "email" or "email address" not being the correct "email" or "email address" Mozilla Firefox has on file, then act like we are setting up a "new" Mozilla Firefox account by asking us questions that are for "new" users who do not have an existing Mozilla Firefox account.

As a matter of fact, Mozilla Firefox to prevent this from occurring again, can simply have the Mozilla "user" seeking more individual help/assistance for something not covered in the listed topics Mozilla has, select from two listed titles such as: 1.) Press here if you are an existing Mozilla account customer. 2.) Press here if you are a Mozilla user wishing to set up a "new" Mozilla account. The Mozilla "user" or "existing" customer then selects which one applies to them, and is taken to the correct screen of Mozilla questions for either "existing" Mozilla account customers, or "users" of Mozilla wishing to set up a "new" Mozilla account.

SECOND ITEM: Now as to why I was seeking Mozilla's assistance. I wanted to look up a previous bookmarked item that I had stored in Mozilla's designated "Bookmark" storage area, as I have done hundreds of times previously. Which one accesses by placing one's cursor arrow over the star shaped symbol located in the top address bar, over to the right side of that address bar, and then "clicking" it, that then drops down a list of previously bookmarked items one has stored.

This time upon the list of previously bookmarked items being displayed, I noticed at the bottom of the first page of listed stored bookmarks shown on my screen, a folder titled "Other Bookmarks". Wondering what bookmarks were contained inside of that "Other Bookmarks" folder, I opened it. As I did NOT at that time recall ever seeing before a folder titled "Other Bookmarks". And I do not recall Mozilla displaying each time I want to bookmark something, a list of "areas" or "folders" that I can select from to store that newly created "bookmark" into. Meaning, my NEVER having previously seen anything but the star shaped symbol on the right side of the top web address bar that Mozilla uses to indicate the word and option "Bookmark". A star shaped symbol that upon placing one's cursor arrow on top of it, one then see the printed words and characters "Bookmark this page (Ctrl+D)".

Upon opening that folder titled "Other Bookmarks", a list of bookmarked items appeared. I went to the bottom of that list and selected the down facing arrow to scroll down the rest of the list of bookmarked items. Well this went on and on and on, leaving me frustrated. As I did not know if the "top" or beginning of that list of bookmarks was the most "recent" or "oldest" bookmark. As no title was listed at the "top" or beginning of that list of bookmarks that would indicate one is looking at the most recently added bookmark, or the oldest added bookmark. And what was just as frustrating was that NO "date" was listed in the displayed title or description of each bookmark, or next to the displayed title or description for each bookmark listed. Leaving me not knowing where the list of bookmarks began or ended. Or being able to figure it out due to no date being listed with each bookmark title or description.

I then exited from that folder titled "Other Bookmarks", only to find that later on I could NOT find that folder again that was titled "Other Bookmarks", anywhere else in the different areas Mozilla Firefox lists options one can select from, as well as the option titled "Bookmarks". Or the star shaped symbol that Mozilla uses for the word "Bookmarks".

Therefore with the explanation listed above, which I believe is pretty thorough, please inform me as well as educate me, as to what was or is going on. As well as answer the following questions.

NOTE: Please Please answer the following questions in the same order as listed below. This way I can follow along with each answer you supply me, which question it goes to as listed below. Please answer each question even if you think it is a repeat of a previous question. As I have my reasons for stating each question the way I have. As each question is a different question, even if you in reading it initially think it is a duplicate question that I have typed a different way. Each question worded the way I have, will allow me hopefully with your explanations and answers to fully understand what is going on, or has gone on, or is the reason why a certain item happens or exists, or does not happen or exist. Thank you for your assistance with this.

1.) How did that Mozilla Firefox folder titled "Other Bookmarks" come into existence, with me only now seeing it for what I

     recall as being the first time?    

2.) Why is the Mozilla Firefox folder titled "Other Bookmarks" not displayed all the time upon opening up the Mozilla Firefox

      browser?  

3.) What causes the Mozilla Firefox folder titled "Other Bookmarks" to appear or be displayed?

      Meaning, is it some internal Mozilla Firefox operation?  Or is it something that I "clicked" or selected that causes that 
      Mozilla Firefox folder titled "Other Bookmarks" to appear or be displayed?  

4.) How in the world did all the bookmarks get placed into, and stored into, that Mozilla Firefox folder titled

      "Other Bookmarks", when I do NOT recall ever seeing, let alone selecting, a folder titled "Other Bookmarks", or any other 
      titled folder for that matter, to place and store an item I just bookmarked into?  

5.) Is the Mozilla Firefox folder titled "Other Bookmarks" a Mozilla Firefox "archive" folder of bookmarks that ones bookmarks

     are transferred into (should an Mozilla Firefox "archive" bookmark folder even exist), when the "main" Mozilla Firebox 
     bookmarks storage area is full, that would normally have a newly created bookmark be placed into, and stored inside of?  

6.) How, if it is even possible, can I place or transfer or arraign through some Mozilla Firefox instruction should such exist, for

      ALL the bookmarks I have created, to be placed into, and stored into, one central Mozilla Firefox "Bookmark" storage 
      area, and or, folder such as the one Mozilla Firefox titles "Other Bookmarks"?  

7.) Is there a limit in the amount, and or, quantity, of bookmarks that Mozilla Firefox will allow one to create and store within

     the Mozilla Firefox "Bookmarks" option?  
     I ask this question as I have NEVER seen Mozilla Firefox list any numerical number of either the "K" for kilobytes, or "MB" 
     for Megabytes "used" for the bookmarks one has created, listed at the top or bottom of the list of stored "Bookmarks", 
     indicating the total amount of data that has been used so far to store bookmarks in Mozilla Firefox.  
     Along with a notice like:  "Total of 123 Kilobytes Bookmark storage still available".  
     Or:  "Total of 12 Megabytes Bookmark storage still available.  
     Leaving one thinking there is no limit to the amount of bookmarks one can create and store with Mozilla Firefox.  

8.) Does Mozilla Firefox even have a warning or notice that it displays that states one has reached the total capacity limit of

     bookmarks Mozilla Firefox will allow to be created and stored?  
     I ask this question as I have NEVER seen any notice or warning of any type from Mozilla Firefox that would let one know 
     that one has reached the total capacity limit of bookmarks Mozilla Firefox will allow to be stored.  And that one needs to 
     erase or delete or transfer existing stored bookmarks before Mozilla Firefox can store any "new" bookmark one wants to 
     create and store.  

In closing, since I have never used this Mozilla "help" or "assistance" feature before, I do not know if your explanations and answers to the questions I have listed above are going to be sent to the email address that is listed with my Mozilla account, or if your explanations and answers are going to be posted to some Mozilla "Public" site, or Mozilla "Chat" site, or whatever Mozilla terms such.

Therefore PLEASE if at all possible, email your explanations and answers to the email address I have listed with my Mozilla account that I imputed at the beginning of all of this in order to be able to proceed with this letter of comments and questions I need your assistance with. I ask your assistance with this request, as the email address I have listed in my Mozilla account has both my first and last name as part of its email address, and I do NOT want for reasons of "spam" and "hacking" and my privacy, my first and last name made known, shown, displayed, on any Mozilla "Public" site, or Mozilla "Chat" site, or any Mozilla "Non-Private" site or any other Mozilla site that exists. Thank you for your assistance with this.

Please email to the email address I have listed in my Mozilla account where and how I will be able to access and read your explanations and answers to the items I have listed above, if you in fact cannot include with the email you send to myself, the requested explanations and answers to items I have listed above.

This concludes this request for "help" and "assistance". Thank you in advance for your time and assistance with the above listed items. John Wilson Mozilla account email address: johnwilson2007@yahoo.com

Asked by peachymango 11 hours ago