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Some pictures cannot be shown in Firefox

Hi sir / madam, we are encountering an issue that some pictures cannot be shown in the Firefox properly. We tried every methods suggested in your forum but none of them c… (read more)

Hi sir / madam,

we are encountering an issue that some pictures cannot be shown in the Firefox properly. We tried every methods suggested in your forum but none of them could resolve the issue. The version of the Firefox 95.0 that it is the latest and thus we attached the picture here for tour further investigation.

Would you please help to check and advise for that? Thank you.

Best regards,

Kris

Asked by kris2022 22 hours ago

Last reply by kris2022 2 minutes ago

Why using this much cpu even when not Started

Every time I plug my laptop to charging point and connect to wifi this starts to use 98% cpu for why?? see in the given screenshot i didn't even started firefox still i… (read more)

Every time I plug my laptop to charging point and connect to wifi this starts to use 98% cpu for why??


see in the given screenshot i didn't even started firefox still its using CPU resources

Asked by dhruvgarg79 15 minutes ago

Last reply by jscher2000 7 minutes ago

Telling a 32bt from 64bt file by the name--Firefox Standard--Firefox esr

I'd like to request that the same versions of the Firefox files have the 32bt or 64bt designation in the name. When downloading directly FF Standard and FFesr for my 32bt… (read more)

I'd like to request that the same versions of the Firefox files have the 32bt or 64bt designation in the name. When downloading directly FF Standard and FFesr for my 32bt and 64bt computers/laptops, I can't tell which is which in the download folder, and so I have to download them all over, this time waiting for each to download so I know which it is, and then rename it, and then downloading the other bt version.

    (For example: the file "Firefox Setup 91.5.1esr.exe" could be 32bt or 64bt file, both download with the same name. The same with FF Standard et al.)

It's tedious to do the renaming but I prefer to know at a glance which is which in my archive folders. . . Been doing this renaming for years. Just thought I'd finally make a request. I believe it's the same issue in the Linux and iOS 32bt and 64bt versions--they look identical in the download folder. Thank you.

Asked by kdidwoman 40 minutes ago

Firefox crashes constantly

Using Win 10. Firefox started crashing all of a sudden, giving error message. Uninstalled and reinstalled, worked for a short time, then started crashing again. Starts to… (read more)

Using Win 10. Firefox started crashing all of a sudden, giving error message. Uninstalled and reinstalled, worked for a short time, then started crashing again. Starts to open then shuts down. Was able to launch Firefox from the Start menu selecting a website from browser history under Firefox but that stopped working as well. Tried using Chrome and Edge to download a fresh version of Firefox, both having same issue.

Tried multiple troubleshooting steps from various websites, but nothing is helping. Everything else on the PC is working fine except for the browsers. Updating Win 10 now to see if that helps.

Data being submitted on another PC as still troubleshooting the PC with the crashing.

Asked by mloisel24 4 hours ago

Last reply by cor-el 57 minutes ago

can't find mozilla bookmark files on external hard drive

I am trying to transfer my firefox bookmarks from my old computer's hard drive to my new computer. they are both fairly current laptops, and i believe both are on windows… (read more)

I am trying to transfer my firefox bookmarks from my old computer's hard drive to my new computer. they are both fairly current laptops, and i believe both are on windows 10 (the new one is on, i think, whatever the newest version of windows is). I cannot turn on my old computer, so I can't export the bookmarks, but the hard drive is fully functional. The problem is, I can't find where the bookmarks are located. I have tried looking through the files, I have "show hidden files" on, I have tried manually searching for "places.sqlite" and I have tried doing the %APPDATA% thing. I can see other folders on the hard drive very easily, so it shouldn't be the fault of the hard drive. If you know how I am able to find the files, please go through it step-by-step; I'm not proficient in computer things, and something that may seem very obvious and instinctive to you may be what I'm messing up on.

Asked by thefirstpunmaster 4 hours ago

Last reply by cor-el 1 hour ago

Javascript disabled

I have JavaScript on WIN 10 OS. For the past 3 days when I try to log onto AOL, using Firefox, I get a message that says "JavaScript disabled although I have not done any… (read more)

I have JavaScript on WIN 10 OS. For the past 3 days when I try to log onto AOL, using Firefox, I get a message that says "JavaScript disabled although I have not done anything to disable it and I don't know how to enable it. It worked one time after I refreshed Firefox but I can't refresh Firefox each time I want to enter my email.

Would anyone be kind enough to advise me. I just started using Firefox a few weeks ago and I love it but I can only stay in love with it if it works properly.

I will sincerely appreciate any guidance that anyone can give me. Thank you for your time and attention.

David

Asked by David Roesch 4 hours ago

Last reply by cor-el 1 hour ago

HR Block specifies Windows: Internet Explorer® 11 or higher browser needed for their 2021 deluxe tax software - federal + state. Will this software run OK on my Windows 10 PC with Firefox set as default browser?

HR Block specifies Windows: Internet Explorer® 11 or higher browser needed for their 2021 deluxe tax software - federal + state. Will this software run OK on my Windows 1… (read more)

HR Block specifies Windows: Internet Explorer® 11 or higher browser needed for their 2021 deluxe tax software - federal + state. Will this software run OK on my Windows 10 PC with Firefox set as default browser?

Asked by wbazzett 1 hour ago

UI images missing

Hi, thanks for volunteering. In my gmail account the UI and images have virtually disappeared. Other than routine updates, I've added no additional add-ons. I have malwar… (read more)

Hi,

thanks for volunteering. In my gmail account the UI and images have virtually disappeared. Other than routine updates, I've added no additional add-ons.

I have malware bytes running.

Ideas or where / how to start troubleshooting?

Asked by g.michael.jackiewicz 3 hours ago

Last reply by cor-el 2 hours ago

  • Solved

Not able to download Zip files from Google drive after compressing

I'm not able to download Compiled zip files from google drive. I have an folder with a lots of image so when I download folder, google compresses them in zip and then it … (read more)

I'm not able to download Compiled zip files from google drive. I have an folder with a lots of image so when I download folder, google compresses them in zip and then it downloads. but I'm not able to download the images. I don't know since when it started happening or which version because my Firefox browser is on auto-update.

Asked by satyamverma.8.b 3 days ago

Answered by satyamverma.8.b 15 hours ago

removing Primary Password

I cannot remove Primary Password. When I follow directions and get to step remove check mark, the screen grays out. Also, the sign in primary password keeps showing up ev… (read more)

I cannot remove Primary Password. When I follow directions and get to step remove check mark, the screen grays out. Also, the sign in primary password keeps showing up even though I entered my password. I see this question already being submitted but do not see a resolution.

Asked by terryawagner 6 hours ago

Last reply by cor-el 3 hours ago

Import profile from another computer

I copied profile from old Win 7 to a USB hard drive, and tried to copy to new Win 11 computer . Opened APPDATA\Mozilla\Firefox\profiles\. Saw several different profile fi… (read more)

I copied profile from old Win 7 to a USB hard drive, and tried to copy to new Win 11 computer . Opened APPDATA\Mozilla\Firefox\profiles\. Saw several different profile files. Copied to new one Ihad created with my name, and closed the file. Restarted Firefox, but it wouldn't run. Said it couldn't find any profiles. Help!

Asked by foxmark1935 1 day ago

Last reply by foxmark1935 4 hours ago

Trend Micro Toolbar - Is Missing from Firefox Versions 93.0 and 94.0

Unable to install Trend Micro Toolbar extension for Firefox  v. 93.0 & v. 94.0 Encountering being redirected to " Oops! We cannot find that page" when the user clicke… (read more)

Unable to install Trend Micro Toolbar extension for Firefox  v. 93.0 & v. 94.0 Encountering being redirected to " Oops! We cannot find that page" when the user clicked "Install Firefox toolbar"...

I have also reported this to Trend Micro and there reply was;

"This is XXXXXX from Trend Micro Consumer Support.

I understand that you want to install the Trend Micro Toolbar on your Firefox Browser. Let me help you with this.

As per our Expert Engineers, Currently, the Trend Micro toolbar for Firefox is still under maintenance. You may encounter being redirected to " Oops! We cannot find that page" when the user clicked "Install Firefox toolbar" They have advised customers to use a different browser temporarily. We are already coordinating with Mozilla Firefox to make it available as soon as possible."

Asked by Golden Ratio 2 months ago

Last reply by jscher2000 6 hours ago

Hardware Video Decoding not working for Intel Quick Sync Video (QSV) on Windows 11

Hi, I've recently noticed that Firefox is not using Intel Graphics for hardware video decoding, here are the specifics: - I tested this on two separate PC - one laptop wi… (read more)

Hi, I've recently noticed that Firefox is not using Intel Graphics for hardware video decoding, here are the specifics:

- I tested this on two separate PC - one laptop with dual GPU (an Intel UHD 630 and NVIDIA GTX 1070) and one desktop with dGPU removed (leaving only an Intel UHD 630 by i7-9700K), on both PC I made sure to run Firefox on Intel GPU only. - According to information I gathered online, Intel UHD 630 should support H264 decoding and VP9 decoding without any problem. - I tested videos from Youtube (VP9, non-HDR video) and Twitch (avc/h264 video) - The exact same video, when played on Microsoft Edge (Chromium), uses Intel's hardware decoder without any problem. - On the dual GPU laptop, when being forced to run on NVIDIA's GPU, Firefox correctly uses the NVDEC decoder without any problem. - Both PC uses the latest Intel driver (30.0.101.1191)

I have attached copies from about:support page below.

In Firefox settings, under General -> Performance section, I have left "Use recommended settings" checkbox on.

Could someone help?

Asked by qwqdragon 12 hours ago

Last reply by qwqdragon 12 hours ago

YouTube live chat box does not 'save' my DARK mode in 'Appearance' .

My 'appearance' DARK mode (in the live chat box) is selected but upon each opening, reverts to LIGHT mode. I have to select LIGHT mode then toggle back to DARK mode to… (read more)

My 'appearance' DARK mode (in the live chat box) is selected but upon each opening, reverts to LIGHT mode. I have to select LIGHT mode then toggle back to DARK mode to activate but it no longer DEFAULTS. This just started in January 2022.

Asked by d2petnm 6 hours ago