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i lost all my sync info

hi i don't know how i lost all my sync information when i login it again to the browser 'after the pc reset' i did that before many times and i install firefox again and … (read more)

hi i don't know how i lost all my sync information when i login it again to the browser 'after the pc reset' i did that before many times and i install firefox again and sync, but this time i don't know how this happen! i lost all my passwords and bookmarks and im an ADHD so it's impassible to remember all my bookmarks and passwords .. I've been saving it for more than 10 years

i'll appreciated if anyone can help me with this

Asked by 5L5L 4 hours ago

Last reply by jscher2000 - Support Volunteer 3 hours ago

Drop Down Menu Not Working

When using a site with a drop down feature, the options are not showing up. Canadapost.ca allows you to search for postal codes and will provide options as you put in th… (read more)

When using a site with a drop down feature, the options are not showing up. Canadapost.ca allows you to search for postal codes and will provide options as you put in the address. This feature is not working in Firefox but does work in Microsoft Edge.

I have a video of the issue which I cannot upload.

Asked by Photoparity 1 day ago

Last reply by Mich 9 hours ago

Saved logins are all gone

I saved my login information for several accounts in the Firefox (desktop) built-in password manager. Then I got Firefox on my phone, found out passwords aren't protected… (read more)

I saved my login information for several accounts in the Firefox (desktop) built-in password manager. Then I got Firefox on my phone, found out passwords aren't protected as well on the mobile version, so I turned off sync then removed them from my phone. Later I turned sync back on thinking that it would just sync my tabs and, if it did do anything with passwords, it would copy my logins from my computer to my phone instead of removing them from my computer. That was yesterday, today I needed one of those passwords (randomly generated so I don't remember it) so I went to my saved logins on desktop and they were all gone. Is there any way to recover them?

Asked by Detroit_yeet 1 day ago

Last reply by Mich 9 hours ago

FF wont work properly on "accessmyaccountonline" (Citizens).

Allows me to login and presents data fine. Go to "cash in" rewards and there is a box to check on last step to certify you agree to terms and conditions. Have had no prob… (read more)

Allows me to login and presents data fine. Go to "cash in" rewards and there is a box to check on last step to certify you agree to terms and conditions. Have had no problem doing so for 2 yrs + or -.......wont allow box to be checked now. Citizens help line was unaware of any problems and suggested I try another browser. Sure enough I down loaded chrome and all was well. Thanks for what you all do with and for FF. BTW I'm on 109.0 at this writing and there are other "buttons" that don't work either on same site like return home but those are not showstoppers. My rewards cash is !!

Geoff Valentine

Asked by hemichally 1 day ago

Last reply by Mich 10 hours ago

Used Firefox for years, suddenly it does not work, and new version will not install

Firefox stopped openng, tried to reinstall, no response (see the screenshot) I also use Tor Browser (never any problems) and Chrome (when absolutely necessary, like when … (read more)

Firefox stopped openng, tried to reinstall, no response (see the screenshot) I also use Tor Browser (never any problems) and Chrome (when absolutely necessary, like when Firefox failed to connect to an external email server and for sending queries like this one because Firefox does not work and will not reinstall. )

Asked by bob-hudson 21 hours ago

Last reply by jonzn4SUSE 13 hours ago

Firefox updates

I do my Firefox updates manually. I am currently using version 108.0.2. When I click on "about", it says I should "Update to Partner Removal". It usually tells me to upda… (read more)

I do my Firefox updates manually. I am currently using version 108.0.2. When I click on "about", it says I should "Update to Partner Removal". It usually tells me to update to the next version that is available. What is Partner Removal? Is it a legitimate update? I can't find anything on the website regarding this. Why does it not tell me to update to version 109?

Thank you for your help.

Mark Olson

Asked by Markeo 14 hours ago

Last reply by James 13 hours ago

Sent emails are NOT copied in SENT folder.

Hi, I'm new to TB email program. When I first started using it and sent my 1st email, it did copy my email into sent folder TWICE. It was frustrating. I played with the s… (read more)

Hi, I'm new to TB email program. When I first started using it and sent my 1st email, it did copy my email into sent folder TWICE. It was frustrating. I played with the settings as suggested checked "place copy", unchecked "place copy" checked "other", unchecked "other"; NOTHING HELPED. I do NOT have the copies of my sent emails. I spent sooo much time playing with it and to no avail. Very FRUSTRATING. I donated some money to the developers of TB and deserve better functionality of the email program. Please HELP! Thank you in advance. Paul.

Asked by paulkay17 16 hours ago

Last reply by jonzn4SUSE 14 hours ago

My Firefox profile cannot be loaded. Cannot start Firefox or profile manager, have followed other articles

After a long time, I've decided to reinstall Firefox on my PC. Upon installing it, I got the error "Your firefox profile cannot be loaded. it may be missing or inaccess… (read more)

After a long time, I've decided to reinstall Firefox on my PC. Upon installing it, I got the error "Your firefox profile cannot be loaded. it may be missing or inaccessible." I cannot start Firefox.

After looking online, I found this article on the support page: https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

I tried opening the profile manager, but can't get to it since Firefox won't start. It also is not accessible through using "firefox.exe -P" in the run dialog box.

So then I followed the directions and found my existing profiles.ini which pointed to my profile file. Wondering if it got corrupted, I changed the file extension to profiles.iniold and moved the whole mozilla folder to my desktop. Firefox continued to give me the same error message.

Finally I uninstalled firefox, deleted the mozilla folder under %appdata%, deleted the Mozilla folder under %programdata%, and deleted any mention of Mozilla in regedit. I finally reinstalled a fresh copy of firefox... and I got the same profile cannot be loaded error.

Is there somewhere that I'm not seeing that needs to be deleted to finally get a fresh install? I don't care about the original profile and am happy to start from scratch, but have no idea what I can still do in order to get to that point. Any suggestions on what I can do to completely remove any remnants of the original install from years ago?

Asked by robert.whitneyiii 17 hours ago

Last reply by cor-el 15 hours ago

adblocker

out of nowhere, i can no longer freely browse. I keep getting the message shown below. I do NOT have any add on adblocker. I have uninstalled and reinstalled Firefox b… (read more)

out of nowhere, i can no longer freely browse. I keep getting the message shown below. I do NOT have any add on adblocker. I have uninstalled and reinstalled Firefox browser. Did not help. How do I get rid of this problem so I can use this browser?

Asked by 16bluerose16 1 day ago

Last reply by cor-el 16 hours ago

Unable to load Firefox

I am suddenly unable to load Firefox on my desktop.. When I double click the icon, I see the circle spin for about 2 seconds, then nothing happens. I've unnstalled and re… (read more)

I am suddenly unable to load Firefox on my desktop.. When I double click the icon, I see the circle spin for about 2 seconds, then nothing happens. I've unnstalled and reinstalled Firefox, but that didn't help. I can access it on my laptop, so it seems smth has gone wrong on my main computer. Any ideas?

Asked by smlayton 1 day ago

Last reply by cor-el 17 hours ago

Web pages view

Source code (?) showing instead of icon on some websites to varying degrees. I've tried troubleshooting mode and it made no difference. This has been going on for a few m… (read more)

Source code (?) showing instead of icon on some websites to varying degrees. I've tried troubleshooting mode and it made no difference. This has been going on for a few months or longer.

Asked by jgraglan 1 day ago

Last reply by cor-el 21 hours ago

New update has broken overflow menu and bookmarks bar

So this crazy new update has broken my Firefox in these ways: 1. All my bookmarks on my bookmarks bar have been deleted. 2. I can't drag any new links to the bookmarks ba… (read more)

So this crazy new update has broken my Firefox in these ways:

1. All my bookmarks on my bookmarks bar have been deleted. 2. I can't drag any new links to the bookmarks bar 3. Overflow menu for apps is empty and will only let me drag Firefox defaults to it such as settings. Dragging apps to it is impossible. It "is" possible to pin items by using the Chrome puzzle piece..

Firefox: 109.0 OS: Windows 10 Pro

Using troubleshooting mode has no effect.

Asked by RedXIII 2 days ago

Last reply by AliceWyman 21 hours ago

Google Voice on version 109 of Firefox

Recently, Google Voice is not working properly on version 109 of Firefox. It is fine in Chrome. When I make a call, it will connect to the recipient of the call but noth… (read more)

Recently, Google Voice is not working properly on version 109 of Firefox. It is fine in Chrome. When I make a call, it will connect to the recipient of the call but nothing can be heard on my end. Also the red hang up button does not function, when clicked, it will dim but does not hang up. The only way to end the call is to close the tab and click yes to "leave the page". I have tried disabling all add-ons with no success. Not 100% sure if it started with version 109 but the timing seems about right.

Asked by Don 1 day ago

Last reply by Dropa 22 hours ago

Seeing multiple complaints about missing "Favorites"

I'm seeing multiple complaints, concerns, questions about bookmarks and favorites. I too do not see the Favorites/Bookmarks that use to be at the top of the window for F… (read more)

I'm seeing multiple complaints, concerns, questions about bookmarks and favorites. I too do not see the Favorites/Bookmarks that use to be at the top of the window for Foxfire. I have looked all over for a setting to put this back on the main page and have found none. Bookmarks/Favorites should be part of the main window and easily accessible. It was a very poor choice to take it away. The "Other Bookmarks" does not come close to what I had in the bookmarks previously and how I had it organized. I will use another browser because this is so frustrating. I will check back from time to time to see when Mozilla/Foxfire is back to the way it was previously.

Asked by mgrhrdt 1 day ago

Last reply by cor-el 23 hours ago

session store recovery.jsonlz4 does not update frequently

I wondered several times why firefox recovers old tabs when it chrashed. now i see that in my profile folder/sessionstore-backups the file recovery.jsonlz4 is some days o… (read more)

I wondered several times why firefox recovers old tabs when it chrashed. now i see that in my profile folder/sessionstore-backups the file recovery.jsonlz4 is some days old (while i was using firefox in the meantime very often) and does not update frequently as requested by about:config browser.sessionstore.interval = 15000 (15s). - this folder or the files are not locked. i can delete/rename them, they are not re-created - there is no file sessionstore.* in the main folder of firefox profile while running firefox - i am using 102.4.0esr (32-Bit) on a company PC (could there be any restrictions?) - the file previous.jsonlz4 seems to be created correctly when firefox is closed normal (which is not my usecase, i want to restore up to date tabs after crashes) - i am not using a private window

do you have any idea?

Asked by mais285 1 day ago

Last reply by cor-el 23 hours ago

You don't have permission to access "http://www.walgreens.com/login.jsp?" on this server. Reference #18.19192117.1674840806.361ab493

I can access walgreens.com just fine on other browser programs, just not with firefox on my Dell latitude. Safari, Edge, Brave all work fine. on firefox, i get this messa… (read more)

I can access walgreens.com just fine on other browser programs, just not with firefox on my Dell latitude. Safari, Edge, Brave all work fine. on firefox, i get this message: You don't have permission to access "http://www.walgreens.com/login.jsp?" on this server.

Reference #18.19192117.1674840806.361ab493

Please advise. Is there a setting I need to change?

Asked by ddhowland 1 day ago

Last reply by cor-el 23 hours ago

My extension icons disappeared from the address bar. How do I get them back?

I reset the Windows OS on my PC. When I reinstalled Firefox and synced it, the extensions automatically returned but their icons were missing from the address bar. Wor… (read more)

I reset the Windows OS on my PC. When I reinstalled Firefox and synced it, the extensions automatically returned but their icons were missing from the address bar.

Worse they only work if I click the extension drop-down and specifically the extension. They used to be aware of the website and automatically do their thing. E.g. the NordPass symbol previously appeared next to passwords and I could click to have the password automatically filled in. Now I have to select the NordPass extension and copy the items one by one into the form. Ditto for Grammerly

And still worse the setting was synced to my laptop.

Asked by Rick Tonsing 1 day ago

Last reply by Dropa 1 day ago