stuck in loop - master password reset

For some reason my account has been disconnected, am I'm continuously asked to enter my master password in a popup box. I enter the password and it doesn't work (although… (read more)

For some reason my account has been disconnected, am I'm continuously asked to enter my master password in a popup box. I enter the password and it doesn't work (although it did work when I logged in to this support page). I go to reset my password, get the email and it takes to a page where i put in my recovery key. I enter the key and it says email link expired, even though I have followed all the links immediately and the hour time frame has not passed. I click the link for another email and it does nothing. I go back to the original reset page and request another email, and the same thing happens over. I can't disconnect or logout of this account and setup a new one either, because you need the master password to LOG OUT. So my account s recognised but not connected, I can't get in and i can't get out and I'm getting popup boxes every minute or so. How can I get out of this? I've tried deleting and reinstalling Firefox and this didn't help.

Asked by hannahrohrlach.apd 6 hours ago

Password auto fill not working in iPadOS 15

All was good before the update to iPadOS 15. Now the auto fill does not work. The option pops up but the password and username do not load into the browser. In the iPad s… (read more)

All was good before the update to iPadOS 15. Now the auto fill does not work. The option pops up but the password and username do not load into the browser. In the iPad settings the only options are Keychain, Authenticator and Edge, Firefox is not showing as an option. I have restarted my iPad, deleted and reinstalled all concerned apps but no luck.

Looking for suggestions or maybe a necessary update.

Asked by almakhdoom 9 hours ago

Touch ID not required/not coming up on IOS

Hello, I have Firefox on IOS both on an IPhone SE and IPad Pro. I put in the settings on the Firefox app that I would like for a Touch ID or Face ID to be required when o… (read more)

Hello, I have Firefox on IOS both on an IPhone SE and IPad Pro. I put in the settings on the Firefox app that I would like for a Touch ID or Face ID to be required when opening the app but it never comes up. You are able to open and use the app like normal without the Touch ID or Face ID required. I double checked that all permissions were allowed for access to Touch ID and that they were turned on in the app but they never come up. Is there a solution to this?

Asked by Peyday26 13 hours ago

Can't acces a blocked website

Hi guys, I find a website useful and safe, I accidentally have responded to "block" for the response Allow notifications in [https://ananchor.com|https://ananchor.com] … (read more)

Hi guys, I find a website useful and safe, I accidentally have responded to "block" for the response Allow notifications in [https://ananchor.com|https://ananchor.com] Now, after many trials and searches in google I cannot access the site. It is always giving the message, The site is being blocked. I hope you can help me further

Asked by notoho8980 15 hours ago

Last reply by notoho8980 15 hours ago

Set homepage to Firefox on iPad

I have tried everything to set my homepage to Firefox on my iPad. I set default setting to Firefox in my settings. But every time I click on the Firefox icon it still o… (read more)

I have tried everything to set my homepage to Firefox on my iPad. I set default setting to Firefox in my settings. But every time I click on the Firefox icon it still opens in Google. Please help! Thanks!

Asked by edhooks 17 hours ago

Lockwise Accounts showing up in Firefox Sync

Hello Firefox Community, I've had this issue for a year now and haven't found a way to get rid of it. I seems that the Lockwise accounts on my devices are showing up on m… (read more)

Hello Firefox Community, I've had this issue for a year now and haven't found a way to get rid of it. I seems that the Lockwise accounts on my devices are showing up on my Sync Devices when I want to share a tab to my computer. This is an iOS and iPadOS issue, on my computer (Both Windows and Linux) these accounts don't show up. Preferably I'd like to keep Lockwise as it is pretty nice if my Bitwarden fails me, does anybody have insight on this? I have provided a image on my iPhone SE 2nd Gen on iOS 15.1 showing the issue (Boxed the accounts that shouldn't be there). This was also an issue on my iPhone 7 before I upgraded July. Again, my iPad Air 2 and iPad Pro 2020 11" also have this issue. I'm sorry if this issue already existed on the forum, but unfortunately I was unable to search for it. Please link that forum if the issue has already been fixed there Thank you in advance for any insight -Evan

Asked by Evan Rees 1 day ago

All tabs are lost when Firefox crashes

Every now and then, Firefox will crash and when it comes back, all my tabs are gone and I am not given the option to restore sessions, just a blank screen. I have tried t… (read more)

Every now and then, Firefox will crash and when it comes back, all my tabs are gone and I am not given the option to restore sessions, just a blank screen.

I have tried to find them in the history, but there is nothing in history. There is never anything in the history. I have looked in setting and I have it set to "remember history" and I have unchecked the "delete cookies and site data when Firefox is closed," but there is still nothing in history.

I am not sure if these two are related.

I am running Firefox 93.0 on a 2017 iMac with Big Sur.

Does anyone know how I can fix these issues? Thanks!

Dave in Maine

Asked by firefox1596 1 day ago

PDF links in FF iOS only opens a black page

Hi, I’m stuck. Trying to open PDF links in a financial web site after login. Seems that no matter what I try, the page opens as a blank page, whether tapping the link or … (read more)

Hi, I’m stuck. Trying to open PDF links in a financial web site after login. Seems that no matter what I try, the page opens as a blank page, whether tapping the link or a press and hold into a new tab. I’ve searched settings as well as this support site, and can’t seem to find any solutions. Help, anyone? TIA.

Asked by John Locke 1 day ago

Can‘t login on accounts of firefox after define own snyc server

I can‘t login in my firefox account when i have my own ysync server. It‘s a bug? I see only a white page but no login recipe after scan the qr-code. I really appreciate h… (read more)

I can‘t login in my firefox account when i have my own ysync server. It‘s a bug? I see only a white page but no login recipe after scan the qr-code.

I really appreciate help

Asked by m0rta 2 days ago

Cannot access anywebsites

Firefox has been my favorite browser forever, but suddenly it doesn't work. It opens with DuckDuckGo as the preferred search site,but if I try to download Google to get t… (read more)

Firefox has been my favorite browser forever, but suddenly it doesn't work. It opens with DuckDuckGo as the preferred search site,but if I try to download Google to get to gmail, what happens is a New Tab tries to open, but doesn't. email mkondracke@gmail.com

Asked by mkondracke 2 days ago

Firefox for iphone (Firefox Daylight 38.1) settings

I'm at my wits end. I am not a computer person, so a lot of the explanations on the help pages make little sense to me. I spent hours this weekend trying to figure this s… (read more)

I'm at my wits end. I am not a computer person, so a lot of the explanations on the help pages make little sense to me. I spent hours this weekend trying to figure this stuff out to no avail. I'm guessing my firefox version updated sometime in the last week on my iphone because all of the sudden all my settings are messed up.

Firefox no longer opens to my homepage (even when I identify a homepage url for it to open). It no longer closes windows when I quit the browser, in fact it leaves several windows open forever until I manually close them. This is why I left safari, when I close the application I'm done. I don't want to start at the last website I was on or leave windows open. Firefox now appears to turn every website I visit into a shortcut! And to top it off there is no easy way to turn any of these "features" off.

Apparently if I tap and hold the "Firefox Daylight 38.1 (6216)" five times there is a list of settings that can be adjusted (. . . why would you hide settings like this)? But these setting make no sense.

For example: "Debug: Toggle Start at Home: OFF"

Does "on" mean "on" or "off"? Because I appear to get the opposite results of what the standard definition of these words normally suggest on some of the settings, but the normal meaning on others.

All I want is for firefox to: 1) open on my homepage (or any consistent page at this point) every time I open it. 2) quit leaving windows open when I close the app. 3) quit going to the last page I visited on the internet next time I open the browser 4) quit creating a shortcut for every site I go to on the internet 5) it would be nice if it would clear my history without me having to manually do it every time, but I don't want to get greedy.

Basically, I want whatever version was on my phone last week that worked.

Asked by Firefox user 2 days ago

Forgot Firefox master passwoed...HELP!

Most of what I do is with Apple products and the Safari browser. I've started using Firefox for the sake of the one Android phone I still use, but forgot my Master Passwo… (read more)

Most of what I do is with Apple products and the Safari browser. I've started using Firefox for the sake of the one Android phone I still use, but forgot my Master Password.

Asked by kobalt1963 2 days ago

How do I stop previously loaded pages from refreshing themselves upon return?

I’m having the same problem another user was having [https://support.mozilla.org/bm/questi.../1095237|Here], but in my iPad (meaning, of course, that about:config is usel… (read more)

I’m having the same problem another user was having [https://support.mozilla.org/bm/questi.../1095237|Here], but in my iPad (meaning, of course, that about:config is useless.

If I have a page up and I fall asleep reading, or have to stop what I’m doing for a little while, when I come back the page is always at the top. It doesn’t matter if I’m switching to a different app, leaving Firefox open, or purposefully closing it first to try and keep my place. When I open Firefox again it will remember what tab I was on, but shove me to the very top of the page.

It hasn’t always done this. I used to be able to come back within a day or so and still be right in the page where I left off. That’s what makes it so frustrating that it doesn’t seem to be doing that anymore.

I know there’s a chance this is a “feature” and not a “bug,” but even if it is, any help keeping my place in a webpage would be very much appreciated.

Asked by clexie 3 days ago

Exporting passwords from Firefox for IOS

I’m using Firefox for IOS on my 2021 iPad Pro. I have been trying to export my saved passwords to a password manager, but find that the “export” feature found on Firefox… (read more)

I’m using Firefox for IOS on my 2021 iPad Pro. I have been trying to export my saved passwords to a password manager, but find that the “export” feature found on Firefox for my old PC is not present in the password cache in the IOS version. Anyone found a workaround to export passwords from Firefox for IOS?

Asked by bocapodz 4 days ago

?scam message.

I have a persistent message : Updates Available. Dbold texto you want to install the updates now or try tonight? This message does not mention either Mozilla or Firef… (read more)

I have a persistent message : Updates Available. Dbold texto you want to install the updates now or try tonight? This message does not mention either Mozilla or Firefox.and I suspect it is a scam. Is that the case?

Asked by johnjkellett 5 days ago