Firefox for iOS Support Forum

Yesterday I started using the latest versions of Firefox on my Macbook Air and iPhone. I am signed in with the same login information on both devices. I have turned on Sync in both places, and hit "Sync," but the bookmarks haven't come through. I saw this: " Go to the menu ( on iOS or on Android) and tap Sync and save data." But there is no "Sync and save data" when I click on the iOS menu. Or "ready to scan." Like I said, going around in circles. When I try to use the QR code, I'm consistently told that I have to do it from within the FF app... which I believe I'm doing -- the little QR reader to the right of the search bar. Please see attached shots?

I have sync enabled for all, but on my phone, only the websites are listed for my logins and passwords. They all say "no username", and the passwords are all blank

I have an account to sync my Firefox the only way to get this message to you and I’m not even sure whether it’s going to you or not, when I see you, I mean the developers the people with the answers. I get my username email and password correct and then it wants to send an email with the code to the email address that unfortunately the operator close down so that I have no way of checking that email address anymore. There is no link anywhere except to resend so I am very confused. How to regain access to this. The email addresses yourhighness@mailtag.com. I have the password, but if you look into mailtag.com You will see about 8 to 10 years ago it shows it’s doors and the guy running it close down the site so I know my password I know the username which is my email but I can’t get into it. It seems very silly that there is no way to fix us. Oh they might be and I’m not aware of it so if you could point me in the right direction, I would be appreciated.

I had about 500 tabs on FF on my iphone open. The browser crashed and now all of those seem to be gone. "Recently Closed" is empty. Starting the browser just opens an empty page. I had sync turned one but oh magic the synced tabs pretty much immediately diappeared from the other devices as well. Any ideas how I might be able to recover those tabs? Could they still be saved somewhere on the iphone or in the cloud?

how God dam stupid are you people ? you present an option to "sync OTHER devices" with a QR code! but when someone usees this QR code they get a message saying basically they can not use the QR code to sync the " OTHER " device! this is not only retarded its joe biden retarded !

I’m devastated. Please tell me how to recover all the tabs I lost.

I had disabled the sync feature weeks ago, but when I opened Firefox just now, it had 1) synced with my MacBook 2) lost every open tab on my iPhone

Please please someone respond to this. Why is there no solution offered in this forum? Clearly a number of people have had the same problem.

Thank you

Hi, I am using Firefox 109.0 (25841) on my iPhone 7+ with ios 15.7. When trying to sync my bookmarks from Firefox on my MacBook Pro to my iPhone, the directions in Firefox on my Mac ask me to open the Firefox app on my iPhone, and to click on Sync And Save Data under the menu on the bottom right, but that option is not a part of the list, as far as I can tell. As a result, I can't scan in the code, and initiate the sync. Any idea how I can get that option to appear? Thank you for your help : )

I used Firefox for iOS all the time on my previous iPhone. When I got a new one and downloaded it, I came across this issue. I am logged in to Firefox and all the sites I have passwords for are saved. It also asks me if I wish to save passwords. Neither of these function properly. All the passwords and usernames come up blank.

I cant transfer my bookmarks from safari to firefox - how can i grant access to firefox for my safari bookmarks.plist please?

I've found the file and copied it to my desktop and a flashdrive, how do I add it to firefox now. The normal way can't get past the 'explicit permission needed' stage. Is there a way to import it another way? Thanks.

Hello I'm trying to make a switch to FF from Microsoft Edge and Google Chrome but I can't get saved login IDs and passwords to sync with FF for iPhone and Android using the same account. Any ideas? Here are a few more details: 1. All other items, like, Bookmarks, Tabs and History are syncing across all devices, no problems. 2. I deleted all old login IDs, bookmarks and everything stored in my FF account previously, then imported new and updated ones from Microsoft Edge. 3. Login IDs and Passwords are all showing up and working with Auto-fill in FF for desktop. Just that these IDs and Passwords are not showing up in FF for iPhone and Android despite manually syncing multiple times and ensuring that Login check box is ticked on. 4. New passwords created on FF for either iPhone or Android are syncing across all devices (including desktop), but the vice-versa (imported and new ones saved on desktop) are not syncing with mobile devices. 5. I have tried re-installing FF on all 3 devices and still only passwords remain to be synced. Rest everything syncs perfectly. 6. I have tried importing from Google Chrome as well, but the same problem ensues.

I realise both the device and firefox 8.3 (5826) are end of life. Just defaulted this old tablet and wanting to setup sync again., it scans the QR code but no more.

Is there any manual / otherway of getting sync on it at all ?

Thanks in advance, no bother if no

I've tried all your "Help" and "Support". No success. There is no Sync and Save on my iOS, so I cannot sync with my desktop Firefox. I would like to send a tab (which also does not work) from my iOS to my desktop in Firefox with no success. Could you please have instructions that pertain to your actual version of Firefox on iOS? Mine is up to date. I still need help. I have already synced manually, but that doesn't solve the issue.

Hello, I get the 500 Error screen when trying to sync Firefox on my phone. When trying both scan or email. ( I had to erase the app after having signed out, to try and fix a bug. The app kept freezing) Can't seem to find any help from Firefox's... elaborated support system. I'm probably dumb. But I don't have any more time for that. And I can't speak with anyone anywhere apparently.

Waiting for a potential answer here, or switching back to Safari in 24h.

Thank you !

Hello,

I have not been able to get my Firefox iOS app and desktop to sync. On both my desktop and phone logins are selected for syncing but each device has its own list of logins which they wont share with each other. I can sync tabs and send tabs from desktop to my phone and the same the other way around. The only thing that doesn't seem to sync is passwords/ logins.

I have uninstalled the app on my phone I have logged out and back in I have cleared connected devices on my account and relogged in

None of the above have worked in getting my device to sync.

When I do a fresh install I only get back the logins that I've manually entered onto my phone. It seems to have it's own list separate form the desktop and neither device is sharing login sync.

Any help would be appreciated, I have 300+ logins on my desktop version and have only manually moved over a small handful to my phone because manually doing so is a pain and they won't sync if I update one on the phone or computer to the other device.

I'm on iOS 109 and desktop version is 109.0 (64-bit). I have been trying for weeks on and off to resolve this issue.

I'm getting bad request error messages when I try to sign into Firefox on my iphone. I would like to sync my iphone browser to my Macbook. Right now I'm not able to sync bookmarks or any customization.

Firefox syncs my passwords etc perfectly across four devices: laptop, desktop, phone and iPad. When I use the password menu item in Firefox it always shows consistently synced information. But Firefox on my iPad doesn't use this information whenever I try to login to a site. It reverts to a (very) old Safari password list from years ago. Firefox is the default browser on all of these devices. This behaviour seems to date from the end of Lockwise about 12 months ago. My iPad is a 5th generation model running iOS 15.6.1. How do I point Firefox at the right password file? Any suggestions please? Cheers Ian

I use the iOS Firefox app as the primary browser on my iPhone 12. Usually everything works fine and I keep between 3-4 to sometimes 10 or so tabs open for things that I still want to read or get back to. I close Firefox, open it again later, add and close a tab or two and all is well.

However, sometimes (I believe when Firefox is closed, but I'm not 100% sure), when I click on a URL from another app or ask an app to open a web page in my system browser (which have set to Firefox app as the default), it opens the new tab and ALL of my other tabs are lost. They are just closed and there is no way to get them back other than scrolling through all of my history and trying to find the related URLs. If some of the tabs are older, that makes it almost impossible to find because history also includes all of my browsing history form my synced laptop Firefox. Speaking of syncing, you might think that tab syncing between Firefox running on different devices would help. It doesn't, because it appears to sync the new "only 1 tab open" state almost immediately to my other browsers. So if I check the tab history from my laptop, all the older (just closed) tabs are no longer shown in the tab history for my phone.

This is very frustrating and, honestly, about the only reason I would strongly consider leaving Firefox and using a different browser for my phone. As a workaround, I try to bookmark sites and add some to shortcuts, but you shouldn't need to do that for every tab that one just wants to leave open for a few days and get back to.

Anyone have any ideas to help? I regularly update my apps and currently have iOS Firefox version 108.