Firefox for iOS Support Forum

Woke up today and ipad crashes each time i try to go to a webpage in Firefox. Worked fine last night. ios14.1, can’t upgrade this ipad now. Have deleted and re-installed Firefox multiple times, rebooted ipad, can’t even access Troubleshoot mode bc it immediately crashes and closes Firefox. Please help.

I am a long time (decades) user of Firefox. I run Firefox on Macbook, Android, iPad, and Windows 10. One of the features I use a lot, is the sending of tabs from one device to another. Mostly with the iPad being the target. Recently, Firefox crashed on the iPad. Not a problem, I thought. Firefox has crashed before and machines running Firefox have crashed before. Firefox has always nicely restored tabs that were open at the time of the crash. Not so after this crash on the iPad. Selecting the button to restore tabs did not restore anything. I quickly opened the tabs that were synchronised from the iPad on my Macbook. Firefox on the iPad had lost the way altogether. There were 3 entries in the synchronisation database for it now, two with identical name. Sending tabs to the ipad could only be done to the wrong name. Renaming the machine on the iPad did not result in corrections, so I uninstalled and reinstalled Firefox on the iPad. This did not correct the issues, so I deleted the iPad Firefox devices (all for the same device) from the Macbook. That worked. After that I set up the proper name for the device on the iPad, and sync and sending tabs worked again. The next problem was that web pages that worked before did not open in Firefox on the iPad any more. Some cookie settings pages worked alright. The cookie settings page for my newspaper did not work any more. No way at all to get to those settings. The pages for my newspaper also did not load to the end any more, making Firefox on the iPad quite useless for me. I have tried several things, including uninstalling and installing again, deleting all web content from within Firefox, restarting the iPad, … Nothing solves these problems. What I noted during all these actions in Firefox on the iPad is that most of the time the Settings -> Data Management -> Web Site Data acttion kept showing a little thingy going round and round and round and round. I have only seen web site data there once. Anyway, since it looks as if Firefox does not work any more on my iPad and is not restorable, it seems, I am now switching to Chrome. I find this very disappointing, as I really like (a working) Firefox as my browser. Nice features, good privacy, works everywhere (until recently). Not withstanding that, I do need a good, functional browser. So, for the moment I am switching to the Google Chrome browser. Because I use the sending of tabs between device very frequently, I am going to switch on all my devices. I really hope to hear in the near future that the iPad issues for Firefox are fixed. Good chance that I will then switch back to Firefox.

As of this morning Firefox crashes on start up on both my iPad and my iPhone, both running on iOS 16.2. On the iPhone no messages are shown, it simply crashes. On the iPad however a message is shown that Firefox seems to have crashed and I'm asked whether I want to restore tabs. Choosing either 'yes' or 'no' results in starting up Firefox and crashing again with the same message/question as a result.

I have removed and reinstalled Firefox on my iPad. It did start up and I was able to sign in with my account. However, when I wanted to use Firefox again, crashing on start up was there again.

I have included a crash report from my iPhone.

My Firefox crash on my iPhone (IOS 16.2) since 108 update BUT ONLY when I connect/sync to my account (if I don't try to connect to account it works fine, but its then quite useless). Each time I reconnect =) CRASH (pop up says "hum firefox as crashed. do you want to reopen? I click ok = it recrashes again and again) I'm getting to you as I've tried ALL solving problem issues I could find but none seems to work. Basically I have: - Desinstalled and reinstalled the App (from store or link) 10 times already. - “Repaired” my Firefox account on PC in case it had someting to do with it. - Posted the issue on Apple IOS support which answered that if it runs ok on Mac PC then pbm come from Mozilla not IOS. - Posted the issue on French Mozilla support 5 days ago and get no answer NOTHING works and I can not get a crash report as FIrefox is not accessible once it has crashed right? Can any one help please? Thanks

In the last few weeks, despite regular updates Firefox constantly crashes, freezes, or works very slowly compared to my previous experience.

What to do?

Thanks

David

Starting last week, or earlier, Firefox in my iPhone renders some websites in night mode colours. This seems most frequent in sites accessed by Google. I have tried turning night mode on and off in as many places as I can find, without improving the situation.

Whenever I try to add this link to my list of search engines in iOS Firefox, it crashes. This is the link https://www.startpage.com/sp/search?query=%s

Any Suggestions?

When I try to search for something directly from the Firefox starting page I get no results but instead find myself transferred to the home page of the search engine. (Ecosia)

Is this by design or an error?

Thanks in advance.

Today I updated to Firefox 40.0 for iOS and its completely frozen every time I launch it.

Background:

I had over 200 tabs open when I upgraded. Every few days I sort through my open tabs and send those that I want to preserve to Pinboard. Although I am due to clean up tabs, this has never been a problem with previous Firefox upgrades.

In its current state Firefox is holding several important topics I was looking up hostage. I can’t just delete and reinstall the app because I don’t know that I will be able to find those pages again.

Expectation:

When I start Firefox for iOS I expect it to open the last tab I was on and allow me to interact with normal Firefox controls like entering the tab menu or typing in the URL bar.

Reality:

Everything is completely frozen. The most recent tab opens but it stuck with the purple loading bar 1/3 to 1/2 full. I cannot interact with any of the application controls such as opening menus or interacting with the URL bar. Firefox usually crashes to springboard after a minute or two if I wait for it to load.

I’ve tried

- Force quit. This doesn’t change anything.
- Phone restart.  When I restart my phone Firefox works for about 30 seconds but rapidly slows and freezes.
 - Closing tabs.  I’ve restarted my phone and closes a few tabs until Firefox stops responding.  I’ve done this enough times to close about 40 tabs. It’s made virtually no impact.
 - Other browser.  I’ve tested some of the same websites that are giving me trouble on Safari and they load quickly.  I do not appear to have connectivity issues nor do the websites that I am loading.
 - Disabling external privacy features.  I use AdGuard Pro as well as NextDNS to improve privacy and speed when I browse.  I have disabled both services but it did not improve Firefox’s performance.

I’ve also noticed that, when I can get to the tabs pag, all the thumbnails have disappeared and been replaced with favicons. This suggests to me that perhaps Firefox emptied some kind of internal cache when it was upgraded. That said, historically if I clear the browsing cache with hundreds of tabs open I don’t have any sort of problem like this.

I will install screenshots in a follow-up to this post — I need to restart my phone to make them and I don’t want to lose what I’ve typed here. :-)

Final Thoughts: Firefox and Apple both encourage frequently updating apps. If Mozilla wishes to maintain a rapid update cycle it is critical that they do not introduce breaking changes. It is not reasonable for a user to “migrate” to a new version when they have (a) no means for rollback and (b) updates are either forced or hard to avoid.

Please help me resolve this so I can save the tabs that I need without information loss.

I attempted to access the Honda Financial Services website and repeatedly was denied with the error message stating that my web browser needs to be updated to the most current version. It looks like I am on the most current version of 38.1. Please clarify how I can remedy this issue. Thank you for your time and assistance.

Sincerely, David