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Old I pas mini1 Old firefox 8.3 Wont sync.

I realise both the device and firefox 8.3 (5826) are end of life. Just defaulted this old tablet and wanting to setup sync again., it scans the QR code but no more. Is t… (read more)

I realise both the device and firefox 8.3 (5826) are end of life. Just defaulted this old tablet and wanting to setup sync again., it scans the QR code but no more.

Is there any manual / otherway of getting sync on it at all ?

Thanks in advance, no bother if no

Asked by simon157 5 days ago

Last reply by Paul 2 days ago

Sync and Save NOT THERE on iOS device

I've tried all your "Help" and "Support". No success. There is no Sync and Save on my iOS, so I cannot sync with my desktop Firefox. I would like to send a tab (which … (read more)

I've tried all your "Help" and "Support". No success. There is no Sync and Save on my iOS, so I cannot sync with my desktop Firefox. I would like to send a tab (which also does not work) from my iOS to my desktop in Firefox with no success. Could you please have instructions that pertain to your actual version of Firefox on iOS? Mine is up to date. I still need help. I have already synced manually, but that doesn't solve the issue.

Asked by laurie12 3 days ago

Last reply by Paul 2 days ago

bad request

I'm getting bad request error messages when I try to sign into Firefox on my iphone. I would like to sync my iphone browser to my Macbook. Right now I'm not able to sync… (read more)

I'm getting bad request error messages when I try to sign into Firefox on my iphone. I would like to sync my iphone browser to my Macbook. Right now I'm not able to sync bookmarks or any customization.

Asked by Evelyn 2 weeks ago

Last reply by Paul 1 week ago

Synced tabs wiped after firefox crash, how to do proper backup?

Hello everyone Recently, my Firefox on iPhone crashed (again ...) and after I restarted it, the familiar "restore your last session?" prompt appeared. Acknowledging it ho… (read more)

Hello everyone

Recently, my Firefox on iPhone crashed (again ...) and after I restarted it, the familiar "restore your last session?" prompt appeared. Acknowledging it however yielded an empty Firefox, with all previously open tabs lost (about 120). Nothing was displayed in history under "recently closed tabs". Normal history however had been retained.

As this instance is included in my Firefox sync account, I hoped I could recover the tabs from there, to no avail. It seems that, after FF crashed and restarted, it just wiped all its tabs from sync.

Most people with similar problems are advised to restore their tabs from browsing history. This is an excruciating task, as it is most difficult to filter through all several months of visited pages and extract just the last instance of all previously open tabs. The small FF mobile menus make this even more difficult.

As I don't think these reliability issues will be resolved soon and backups are prudent one way or the other -- How can I back up the data in FF sync? I've found the extension About Sync which at least shows all tabs from all devices that are stored in Sync. When using the export data function however, only bookmarks are included. So I'd have to do a monthly clickfest, manually opening all object trees and saving the HTML page, which feels most awkward in the "digital age". Also, if this extension is discontinued, I'm f-ed again.

Is there any better way to back up FF sync data?

Thanks and best regards


Björn

Asked by b.schliessmann 4 weeks ago

Last reply by Paul 3 weeks ago

Synch iphone from iMac

The instructions on the screen (see attachment) bear no relationship to what appears in Firefox on my iphone - Sign in to Synchronise is not in the menu So I can't find "… (read more)

The instructions on the screen (see attachment) bear no relationship to what appears in Firefox on my iphone - Sign in to Synchronise is not in the menu So I can't find "ready to scan".

If I scan with the scanner in the Firefox top corner I get told I must pair from within the App - where I thought I was.

I tried Manual Sync as per https://support.mozilla.org/en-US/kb/sync-logins-firefox-ios but again screen didn't look like that (see what I was supposed to see attached) - account name not at top - I was signed in - and no sync circle.

Baffled and frustrated.

Used to work beautifully.

Anne

Asked by Chookcit 2 months ago

Last reply by Damon 3 weeks ago

Password

Hello, I synchronized my Firefox account with my Chrome account, but I still don't see passwords and logins on websites, despite the fact that I have permission to do so … (read more)

Hello, I synchronized my Firefox account with my Chrome account, but I still don't see passwords and logins on websites, despite the fact that I have permission to do so in the settings and I see in the Mozilla settings that there are these passwords and logins.

Asked by Kajetan Frąckowiak 1 month ago

Last reply by George Kitsoukakis 1 month ago

App is confused whether or not it’s an app

I download the APP, but whenever I use it and try to do anything with it, like sync with another device, it tells me I need to download and use the app - EVEN THOUGH I AM… (read more)

I download the APP, but whenever I use it and try to do anything with it, like sync with another device, it tells me I need to download and use the app - EVEN THOUGH I AM USING THE APP!

Asked by arhude 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Firefox is charging my PayPal account. I am requesting refund

I just saw that I am getting charged almost $60 for Firefox, both in 2021 & just now in 2022. All these years I thought it was free. I would like these charges refund… (read more)

I just saw that I am getting charged almost $60 for Firefox, both in 2021 & just now in 2022. All these years I thought it was free. I would like these charges refunded as I haven’t used Firefox or my computer the last two years.

Asked by klhaven 1 month ago

Last reply by James 1 month ago

Syncing does not work?

For some reason, desktop FF keeps asking for syncing with mobile when I'm pretty sure it is, as I can still use some feature, though some dont work like sending tabs. So … (read more)

For some reason, desktop FF keeps asking for syncing with mobile when I'm pretty sure it is, as I can still use some feature, though some dont work like sending tabs. So when I go to firefox on mobile, making a new tab and using the camera to scan the QR code. It doesn't work. When I tried it a few days ago, it told me something went wrong, and now it says that I'm using my iOS camera app instead of the FF app. Hopefully I explained it well.

Asked by rdsreloaded 2 months ago

Last reply by Paul 2 months ago

Two-step Authentication process

So this would be a question about a situation that I have been involved with before and any attempt at finding a reasonable solution that would help resolve this dilemma … (read more)

So this would be a question about a situation that I have been involved with before and any attempt at finding a reasonable solution that would help resolve this dilemma has been quite difficult to find. And so, I will paint a portrait of the scenario:

So hypothetically, let's assume that <User> has Two-step Authentication activated on Mozilla Firefox and is on a weekend excursion of the Mighty Mississippi River and so happens to lose that phone to the surging undercurrents and a tumultuous exodus to those murky depths, but On Top of This Person's Game, quickly attains a new phone (yet in a moment of rushed deliberation and penchant to make some minor miscalculations (to spice things up, of course) couldn't keep the old phone number.

And so, in the course of updating the newer phone version and the number on numerous sites and has arrived at finally updating Mozilla Firefox account, which asks to Two-step Authenticate by sending the code to the bottom of the Mississippi River (or some bull shark's belly (who is most likely very confused about why his lunch is buzzing and starts to be concerned about his own gut health issues).

And so, the Issue at hand is, how does one get thru the Two-step process, which only seems extremely eclectic about sending codes to that ex-phone instead of paying attention to this newer, younger phone version.

Thanks in advance, - Lost in a River

Asked by mystified_INFJ 2 months ago

Last reply by Paul 2 months ago

Sync Firefox

Tried syncing Firefox Windows 11 (version 21H2) with Firefox mobile browser (Firefox 105.0) and get the following message: 500 Error Oh dear, something went wrong there.… (read more)

Tried syncing Firefox Windows 11 (version 21H2) with Firefox mobile browser (Firefox 105.0) and get the following message: 500 Error Oh dear, something went wrong there. We've been notified and will get working on a fix. I have a iPhone 12 Pro. iOS Version: 16.0.2

Asked by hkrjr 4 months ago

Last reply by douglastsoi2.0 2 months ago

  • Archived

Verification email sent to an old disabled account…

Hi, I need to access my account and had to complete set-up, but the verification email has been sent to an old email account that I no longer have access to and I can’t c… (read more)

Hi, I need to access my account and had to complete set-up, but the verification email has been sent to an old email account that I no longer have access to and I can’t change the email until I can sign in… doh! Who do I contact to help resolve this? Kindest regards, Nicola

Asked by nicolaking136 8 months ago

Last reply by Tomatoshadow2 3 months ago

Sync failed - links recoverable?

Dear Mozilla Team, during the recent weeks I was away from my main PC and primarily used my iphone to browse the web. Every now and then I sent a link to the PC using Saf… (read more)

Dear Mozilla Team,

during the recent weeks I was away from my main PC and primarily used my iphone to browse the web. Every now and then I sent a link to the PC using Safari's share and the integrated send to function of Firefox for iOS. This usually worked really well, even when my PC was powered off. When I got back home and started my PC, sync would take forever, but was then interupted and all further tries to sync (hoping to get those tabs eventually) failed.

My question is if there is a log file of all those links that are sent to different devices? I believe there has to be one given that Mozilla's servers are being used and tabs (usually) arrive on powered-off devices following a request to the server.

If there is, please tell me how to access it/send it to me. If there is not, please take this as a feature request (a sent links history being gathered locally as part of the wider Firefox profile maybe and as a viewable list of all shared tabs for all devices so that tabs can still be sent to single devices but also accessed from others, similar to how tabs can be accessed from all synced devices).

xxhen

Asked by xxhen 3 months ago

Last reply by Paul 3 months ago

  • Archived

Firefox home page now on my iPad is different to my Firefox homepage on my Acer Laptop. Why?

Today I installed The Firefox app on my iPad. I want the Firefox home page on my iPad to be the same as the Firefox home page on my Acer laptop. Why when I signed in to F… (read more)

Today I installed The Firefox app on my iPad. I want the Firefox home page on my iPad to be the same as the Firefox home page on my Acer laptop. Why when I signed in to Firefox on my iPad, the home page for Firefox is not synchronised to be the same as that on my laptop? Why does Firefox make thing so difficult? I’m not a computer technical expert.

Asked by phil.moschella 6 months ago

Last reply by Paul 5 months ago