Showing questions tagged: Show all questions

Crash on startup on iPhone and iPad (iOS 16.2)

As of this morning Firefox crashes on start up on both my iPad and my iPhone, both running on iOS 16.2. On the iPhone no messages are shown, it simply crashes. On the iPa… (read more)

As of this morning Firefox crashes on start up on both my iPad and my iPhone, both running on iOS 16.2. On the iPhone no messages are shown, it simply crashes. On the iPad however a message is shown that Firefox seems to have crashed and I'm asked whether I want to restore tabs. Choosing either 'yes' or 'no' results in starting up Firefox and crashing again with the same message/question as a result.

I have removed and reinstalled Firefox on my iPad. It did start up and I was able to sign in with my account. However, when I wanted to use Firefox again, crashing on start up was there again.

I have included a crash report from my iPhone.

Asked by stephan45 3 weeks ago

Last reply by Paul 3 weeks ago

  • Solved

Firefox crashes on Iphone (not due to IOS). I've tried everyting

My Firefox crash on my iPhone (IOS 16.2) since 108 update BUT ONLY when I connect/sync to my account (if I don't try to connect to account it works fine, but its then qui… (read more)

My Firefox crash on my iPhone (IOS 16.2) since 108 update BUT ONLY when I connect/sync to my account (if I don't try to connect to account it works fine, but its then quite useless). Each time I reconnect =) CRASH (pop up says "hum firefox as crashed. do you want to reopen? I click ok = it recrashes again and again) I'm getting to you as I've tried ALL solving problem issues I could find but none seems to work. Basically I have: - Desinstalled and reinstalled the App (from store or link) 10 times already. - “Repaired” my Firefox account on PC in case it had someting to do with it. - Posted the issue on Apple IOS support which answered that if it runs ok on Mac PC then pbm come from Mozilla not IOS. - Posted the issue on French Mozilla support 5 days ago and get no answer NOTHING works and I can not get a crash report as FIrefox is not accessible once it has crashed right? Can any one help please? Thanks

Asked by Isa 1 month ago

Answered by Isa 1 month ago

Constant crashing, freezing or just running slow on MZ F

In the last few weeks, despite regular updates Firefox constantly crashes, freezes, or works very slowly compared to my previous experience. What to do? Thanks David … (read more)

In the last few weeks, despite regular updates Firefox constantly crashes, freezes, or works very slowly compared to my previous experience.

What to do?

Thanks

David

Asked by exasperatedagain 2 months ago

Last reply by Paul 2 months ago

Night mode in some sites on iPhone

Starting last week, or earlier, Firefox in my iPhone renders some websites in night mode colours. This seems most frequent in sites accessed by Google. I have tried turn… (read more)

Starting last week, or earlier, Firefox in my iPhone renders some websites in night mode colours. This seems most frequent in sites accessed by Google. I have tried turning night mode on and off in as many places as I can find, without improving the situation.

Asked by dandbathome1 3 months ago

Last reply by dandbathome1 3 months ago

  • Archived

Whenever I try to add Startpage Search manually in iOS Firefox, it crashes

Whenever I try to add this link to my list of search engines in iOS Firefox, it crashes. This is the link https://www.startpage.com/sp/search?query=%s Any Suggestions? … (read more)

Whenever I try to add this link to my list of search engines in iOS Firefox, it crashes. This is the link https://www.startpage.com/sp/search?query=%s

Any Suggestions?

Asked by techmaster725 6 months ago

Last reply by Paul 5 months ago

  • Archived

Search window in starting page does not work?

When I try to search for something directly from the Firefox starting page I get no results but instead find myself transferred to the home page of the search engine. (Ec… (read more)

When I try to search for something directly from the Firefox starting page I get no results but instead find myself transferred to the home page of the search engine. (Ecosia)

Is this by design or an error?

Thanks in advance.

Asked by ola.harstrom 7 months ago

Last reply by ola.harstrom 7 months ago

  • Archived

URGENT: Firefox 40.0 for iOS is completely frozen and inaccessible

Today I updated to Firefox 40.0 for iOS and its completely frozen every time I launch it. Background: I had over 200 tabs open when I upgraded. Every few days I sort thr… (read more)

Today I updated to Firefox 40.0 for iOS and its completely frozen every time I launch it.

Background:

I had over 200 tabs open when I upgraded. Every few days I sort through my open tabs and send those that I want to preserve to Pinboard. Although I am due to clean up tabs, this has never been a problem with previous Firefox upgrades.

In its current state Firefox is holding several important topics I was looking up hostage. I can’t just delete and reinstall the app because I don’t know that I will be able to find those pages again.

Expectation:

When I start Firefox for iOS I expect it to open the last tab I was on and allow me to interact with normal Firefox controls like entering the tab menu or typing in the URL bar.

Reality:

Everything is completely frozen. The most recent tab opens but it stuck with the purple loading bar 1/3 to 1/2 full. I cannot interact with any of the application controls such as opening menus or interacting with the URL bar. Firefox usually crashes to springboard after a minute or two if I wait for it to load.

I’ve tried

- Force quit. This doesn’t change anything.
- Phone restart.  When I restart my phone Firefox works for about 30 seconds but rapidly slows and freezes.
 - Closing tabs.  I’ve restarted my phone and closes a few tabs until Firefox stops responding.  I’ve done this enough times to close about 40 tabs. It’s made virtually no impact.
 - Other browser.  I’ve tested some of the same websites that are giving me trouble on Safari and they load quickly.  I do not appear to have connectivity issues nor do the websites that I am loading.
 - Disabling external privacy features.  I use AdGuard Pro as well as NextDNS to improve privacy and speed when I browse.  I have disabled both services but it did not improve Firefox’s performance.

I’ve also noticed that, when I can get to the tabs pag, all the thumbnails have disappeared and been replaced with favicons. This suggests to me that perhaps Firefox emptied some kind of internal cache when it was upgraded. That said, historically if I clear the browsing cache with hundreds of tabs open I don’t have any sort of problem like this.

I will install screenshots in a follow-up to this post — I need to restart my phone to make them and I don’t want to lose what I’ve typed here. :-)

Final Thoughts: Firefox and Apple both encourage frequently updating apps. If Mozilla wishes to maintain a rapid update cycle it is critical that they do not introduce breaking changes. It is not reasonable for a user to “migrate” to a new version when they have (a) no means for rollback and (b) updates are either forced or hard to avoid.

Please help me resolve this so I can save the tabs that I need without information loss.

Asked by jnovek 1 year ago

Last reply by SUMOsJR 1 year ago

  • Solved
  • Archived

Denied access to website due to my Firefox web browser not being updated

I attempted to access the Honda Financial Services website and repeatedly was denied with the error message stating that my web browser needs to be updated to the most cu… (read more)

I attempted to access the Honda Financial Services website and repeatedly was denied with the error message stating that my web browser needs to be updated to the most current version. It looks like I am on the most current version of 38.1. Please clarify how I can remedy this issue. Thank you for your time and assistance.

Sincerely, David

Asked by ddeaver80 1 year ago

Answered by cor-el 1 year ago