Firefox for iOS Support Forum

Hi,

I have Firefox on my desktop, laptop and iPhone. The only device on which I do not have access to my usernames and passwords to login into my online accounts is on my iPhone. And yes I have set it up correctly with the QR code etc... By reading all the messages from other users, I'd like to know if I need to ditch Firefox for good and go back to chrome. Or will someone fro Firefox come up with the fix for that glitch. Waiting for a couple days. After that, Firefox will be history for me. And oh yes, I will talk about this every chance I get while on TV.

I will call this syncing actually it is not. I have lockwise on my iphone. I AM SIGNED INTO my mozilla firefox account on my laptop. I discovered my lockwise passwords were no longer on my ios device. Trying to sign into my firefox lockwise account and it tells me password invalid, laptop signed in? What i need is to get my firefox passwords back to my lockwise firefox account to import them to another password manager. can you help please.

I was away for 3 months and when I returned my laptop would not let me access Firefox for emails. My Iphone would. Now my phone won't but my laptop will. How do I get Firefox working back on my Iphone? Thanks for your assistance! Sharon

how God dam stupid are you people ? you present an option to "sync OTHER devices" with a QR code! but when someone usees this QR code they get a message saying basically they can not use the QR code to sync the " OTHER " device! this is not only retarded its joe biden retarded !

I realise both the device and firefox 8.3 (5826) are end of life. Just defaulted this old tablet and wanting to setup sync again., it scans the QR code but no more.

Is there any manual / otherway of getting sync on it at all ?

Thanks in advance, no bother if no

I've tried all your "Help" and "Support". No success. There is no Sync and Save on my iOS, so I cannot sync with my desktop Firefox. I would like to send a tab (which also does not work) from my iOS to my desktop in Firefox with no success. Could you please have instructions that pertain to your actual version of Firefox on iOS? Mine is up to date. I still need help. I have already synced manually, but that doesn't solve the issue.

I'm getting bad request error messages when I try to sign into Firefox on my iphone. I would like to sync my iphone browser to my Macbook. Right now I'm not able to sync bookmarks or any customization.

Hello everyone

Recently, my Firefox on iPhone crashed (again ...) and after I restarted it, the familiar "restore your last session?" prompt appeared. Acknowledging it however yielded an empty Firefox, with all previously open tabs lost (about 120). Nothing was displayed in history under "recently closed tabs". Normal history however had been retained.

As this instance is included in my Firefox sync account, I hoped I could recover the tabs from there, to no avail. It seems that, after FF crashed and restarted, it just wiped all its tabs from sync.

Most people with similar problems are advised to restore their tabs from browsing history. This is an excruciating task, as it is most difficult to filter through all several months of visited pages and extract just the last instance of all previously open tabs. The small FF mobile menus make this even more difficult.

As I don't think these reliability issues will be resolved soon and backups are prudent one way or the other -- How can I back up the data in FF sync? I've found the extension About Sync which at least shows all tabs from all devices that are stored in Sync. When using the export data function however, only bookmarks are included. So I'd have to do a monthly clickfest, manually opening all object trees and saving the HTML page, which feels most awkward in the "digital age". Also, if this extension is discontinued, I'm f-ed again.

Is there any better way to back up FF sync data?

Thanks and best regards

Björn

The instructions on the screen (see attachment) bear no relationship to what appears in Firefox on my iphone - Sign in to Synchronise is not in the menu So I can't find "ready to scan".

If I scan with the scanner in the Firefox top corner I get told I must pair from within the App - where I thought I was.

I tried Manual Sync as per https://support.mozilla.org/en-US/kb/sync-logins-firefox-ios but again screen didn't look like that (see what I was supposed to see attached) - account name not at top - I was signed in - and no sync circle.

Baffled and frustrated.

Used to work beautifully.

Anne

Hello, I synchronized my Firefox account with my Chrome account, but I still don't see passwords and logins on websites, despite the fact that I have permission to do so in the settings and I see in the Mozilla settings that there are these passwords and logins.

I download the APP, but whenever I use it and try to do anything with it, like sync with another device, it tells me I need to download and use the app - EVEN THOUGH I AM USING THE APP!

I just saw that I am getting charged almost $60 for Firefox, both in 2021 & just now in 2022. All these years I thought it was free. I would like these charges refunded as I haven’t used Firefox or my computer the last two years.

For some reason, desktop FF keeps asking for syncing with mobile when I'm pretty sure it is, as I can still use some feature, though some dont work like sending tabs. So when I go to firefox on mobile, making a new tab and using the camera to scan the QR code. It doesn't work. When I tried it a few days ago, it told me something went wrong, and now it says that I'm using my iOS camera app instead of the FF app. Hopefully I explained it well.

So this would be a question about a situation that I have been involved with before and any attempt at finding a reasonable solution that would help resolve this dilemma has been quite difficult to find. And so, I will paint a portrait of the scenario:

So hypothetically, let's assume that <User> has Two-step Authentication activated on Mozilla Firefox and is on a weekend excursion of the Mighty Mississippi River and so happens to lose that phone to the surging undercurrents and a tumultuous exodus to those murky depths, but On Top of This Person's Game, quickly attains a new phone (yet in a moment of rushed deliberation and penchant to make some minor miscalculations (to spice things up, of course) couldn't keep the old phone number.

And so, in the course of updating the newer phone version and the number on numerous sites and has arrived at finally updating Mozilla Firefox account, which asks to Two-step Authenticate by sending the code to the bottom of the Mississippi River (or some bull shark's belly (who is most likely very confused about why his lunch is buzzing and starts to be concerned about his own gut health issues).

And so, the Issue at hand is, how does one get thru the Two-step process, which only seems extremely eclectic about sending codes to that ex-phone instead of paying attention to this newer, younger phone version.

Thanks in advance, - Lost in a River

Tried syncing Firefox Windows 11 (version 21H2) with Firefox mobile browser (Firefox 105.0) and get the following message: 500 Error Oh dear, something went wrong there. We've been notified and will get working on a fix. I have a iPhone 12 Pro. iOS Version: 16.0.2

Hi, I need to access my account and had to complete set-up, but the verification email has been sent to an old email account that I no longer have access to and I can’t change the email until I can sign in… doh! Who do I contact to help resolve this? Kindest regards, Nicola