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password telling me its wrong, I know its right

Someone has changed my account. When you sign into an account they ask for email and password. That's for safety. When I went into firefox it said I had signed out which … (read more)

Someone has changed my account. When you sign into an account they ask for email and password. That's for safety. When I went into firefox it said I had signed out which I hadn't. So I resigned up. Put my email in and when it came to put in password it was autofilled, which was not me ne,vi don't autofill anything besid s way too many dots. Then I finally got the dots deleted and put my n my password and it told me its wrong and I can't get into it

Asked by Christine 1 week ago

Last reply by Paul 2 days ago

a few issues I need help with

1- last week Firefox was blocking me from accessing certain sites that I always go to. 2- I cannot access about:config. I've tried signed in and out as well as with … (read more)

  1. 1- last week Firefox was blocking me from accessing certain sites that I always go to.
  1. 2- I cannot access about:config. I've tried signed in and out as well as with different search engines and I just get a blank screen. Help?
  1. 3- is it normal for FF to have permission to download files without notifying? I checked the permission list and seemed like there is alot of dangerous and malicious permission allowed as system permissions. Please help?
  1. 4- when I log in and check devices, 2 new logins show up. One says my phone's model # and the second one says logged into Firefox browser or something like that. Is it normal to have duplicates like that when I only use my Android phone?
  1. 5- I've tried and cannot find any way to login to my network or make any network changes? Please help?

I commented on play store and was told to send my question on here so they could be investigated more. Thank you for your help.

Asked by ryan116 3 weeks ago

Last reply by Paul 2 weeks ago

Can't get 2fa codes on authenticator app

Hi, just switched phones, setting up FF on my new phone. Went to establish a sync. Scanned the QR code on the desktop. Approved on the phone. Now it says the other device… (read more)

Hi, just switched phones, setting up FF on my new phone. Went to establish a sync. Scanned the QR code on the desktop. Approved on the phone. Now it says the other device, i.e., my desktop must approve. The desktop wants a 6 digit 2fa code from my authenticator app. That's nice, but it is a new phone and I don't have FF set up in the authenticator app yet. I have a bunch of backup codes, but none is a 6-digit code. There is no alternative method suggested (like texts, emails).

Perhaps I'm missing something simple, since I've done this before, although years back. But how do I get my phone in sync without 2fa codes from an authenticator app? Thanks in advance.

Asked by monsieurms 1 month ago

Last reply by monsieurms 1 month ago

login issue

I am facing issue of login on firefox brouser I used option of forgot password, & did all steps required for change of password. After change of password was sucess… (read more)

I am facing issue of login on firefox brouser I used option of forgot password, & did all steps required for change of password. After change of password was sucessful, I tried to log in but was not able to login. Even After upgrade on play store for Android version I was not able to login.

I again went for forgot password and set my password and also took my pvt key.

I tried to login I was told to try After some time.

After appx 1 hr I tried to log in I was told to input my pvt key.

Then I had to take code given in my mail which I copied & pasted and submitted.

Still I am not able to login

Will support help me

Asked by sood32007 1 month ago

Sign In to Firefox Android with Password

I'm having a huge problem logging into or signing into my Firefox Account for Android either first time ever or first time with my new Password anyway? I can't remember. … (read more)

I'm having a huge problem logging into or signing into my Firefox Account for Android either first time ever or first time with my new Password anyway? I can't remember. It won't give me a box for the Password no matter what so I can't Sign In! Respectfully, Barry

Asked by popsbarry@gmail.com 1 month ago

Last reply by Paul 1 month ago

  • Solved

sync on android stuck on working when logging In.

I'm trying to login to my Firefox sync account, and when I login with email or qr code I get stuck with the screen saying warning. Soon after I left my phone to login and… (read more)

I'm trying to login to my Firefox sync account, and when I login with email or qr code I get stuck with the screen saying warning. Soon after I left my phone to login and came back 15 minuets, and it continued "working".

Asked by causingnose5432 1 month ago

Answered by causingnose5432 1 month ago

Confirmation Code for Firefox Account sent to incorrect email address

I was setting up a Firefox Account and apparently entered the incorrect email address, thinking that Firefox would fill it in for me since it's all over my account. Turn… (read more)

I was setting up a Firefox Account and apparently entered the incorrect email address, thinking that Firefox would fill it in for me since it's all over my account. Turns out the confirmation code, now needed to proceed with anything, was emailed to: [email address] instead of [email address] which is correct. How can it be corrected? Thanks

Asked by Bob's Firefox 2 months ago

Last reply by Paul 2 months ago

accessing firefox on my Samsung Galaxy S22 Ultra since it crashed

It keeps asking for the 6 digit code from my authenticator app which was lost when my phone crashed. Also, I can't seem to find my backup codes on any of my hard drives o… (read more)

It keeps asking for the 6 digit code from my authenticator app which was lost when my phone crashed. Also, I can't seem to find my backup codes on any of my hard drives or SSDs on my computer (which was hacked about 6 months ago and I am still recovering from that), but have instituted more security measures. I can access Firefox fine on my computer. I think all I need to do is remove 2fa and then add 2fa back, but I'm not sure. Any help would be appreciated.

Asked by Rufus 2 months ago

Last reply by Paul 2 months ago

A single login on my phone shows two "devices" in "connected services"

I recently changed my Firefox Accounts password. This apparently disconnected me from all my logged in sessions, which is fine. I say this because on the Firefox Accounts… (read more)

I recently changed my Firefox Accounts password. This apparently disconnected me from all my logged in sessions, which is fine. I say this because on the Firefox Accounts page, under Connected Services it only showed the browser I was using to change my password and none of my other devices.

I logged into Firefox on a Windows machine and that behaved as expected. The new device appeared in "Connected Services." However, when I logged into Firefox on my Android phone *two* entries appeared in "Connected Services." The first (oldest) says, "Firefox Mobile 108, Android 13." The second entry says, "Firefox on samsung SM-G991U". That entry appeared about one minute later according to the information in the second column of the "Connected Services" table. The first entry is associated with a globe icon. The second entry is associated with a phone icon.

My questions are: why did both of these entries appear for my Android device when only one appears for my Windows device, and can I sign one of them out without disrupting sync on that device? I can live with them both there, but it seems unsightly.

Thanks!

Asked by Peter Chapin 2 months ago

Passwords on PC not syncing with Android

Just as the title says I have had no luck getting my passwords/logins on my desktop to sync with my android. I have tried relogging, reinstalling, and manually forcing th… (read more)

Just as the title says I have had no luck getting my passwords/logins on my desktop to sync with my android. I have tried relogging, reinstalling, and manually forcing the sync. But none of these methods seem to work.

Any assistance would be greatly appreciated.

Asked by zalinoth24 2 months ago

sync computer with phone

Hello, I cannot find the option that says sync and save data. Also, there's no way to scan the QR code. I follow the instructions but the sync and save data option is ju… (read more)

Hello,

I cannot find the option that says sync and save data. Also, there's no way to scan the QR code. I follow the instructions but the sync and save data option is just not in the menu.

Thank you, Kristina

Asked by kmbaliko 3 months ago

Last reply by kmbaliko 3 months ago