Thunderbird Support Forum

‘I keep getting a drop down panel which says 'Thunderbird can't update to the latest version', and then tells me how to Download Thunderbird. I have followed this three times now. 'I DO HAVE the latest version 'and paid money. Can you stop this panel coming up every time?

Hello,

I'm having an issue sending emails from my GoDaddy business email account, which is part of the Microsoft Office Essentials suite from GoDaddy. Specifically, I'm unable to send emails using the Thunderbird desktop application (version 102.9.0). - I can receive emails without any problem, but when I try to send an email, I receive an error message that says:

"Login to account smtp.office365.com" failed. ? - Login to server smtp.office365.com with username my@email.com failed. Retry | Enter New Password | Cancel"

To provide some context, my SMTP server settings are as follows:

SMTP Server Server Name: smtp.office365.com Port: 587 Connection Security: STARTTLS Authentication Method: Normal Password Username: my@email.com

I contacted GoDaddy support, and they confirmed that my account and email are functioning correctly. However, the problem persists on the Thunderbird desktop application.

I have successfully set up other email accounts in Thunderbird using Gmail, and they are working fine. So, I suspect that the issue is related to my GoDaddy email account and Thunderbird.

I'm posting this message here in the hope that someone can help me resolve this issue on the Thunderbird desktop application. If anyone has any insights or suggestions, I would greatly appreciate it.

Thank you in advance for your help.

I upgraded my version from 68 to 102. Everything went great until I went to my address book and it was empty. I has 3 books and all are empty. How do I recover them. I know the abook.mab have my info because when I open it up in notepad I see my info..

I have tried coping the profile to a different location and then importing the address books from the copied profile location. It did bring in the address books names but the address books are stile empty. Help please...

Hello dear Mozilla (or should I say Thunderbird) crew and community,

Some months ago, in December 2022 I think, under Windows 10, my Firefox webbrowser got started whenever I started Thunderbird, showing a request for donation screen. Having enjoyed the benefits of Thunderbird for a long time, I thought it was reasonable to donate. I hoped the screen would disappear after this, but it didn't. I have searched for solutions to get rid of it, because it slows down TB whenever I want to look into my emails. But sofar, without success. The only things I DID find were that I can get rid of the screen under Linux (as a normal user). Under Windows I can start TB 'as Administrator' and then remove the URL (see below) from the settings. But as I recall it, it reappeared after a couple of restarts of TB even in this case. And starting TB as Administrator gives me no access to my emails which are stored under my user account. Removing the URL, by the way, can not be done through the normal settings screens. I had to go to the "hamburger" menu icon and then select Settings, scroll all the way down and then click on the Configuration Editor button. There I found these three related parameters and their values:

app.donation.eoy.url = https//www.thunderbird.net/thunderbird/102.0/eoy/ app.donation.version = 1 app.donation.eoy.version.viewed = 1

My questions:

1) Why can't I remove the URL for the "end-of-year" donation screen as a normal Windows user?

  Every time I delete it, it's back the next time I start TB.
 (for God's sake, it's almost April by now and I DID donate at year's end ;-)

2) The file 'prefs.js' in my user mail profile/directory seems to hold part of my settings, but it states "DO NOT EDIT THIS FILE". Could I define a 'user.js' file to actually circumvent my inability to remove the URL through the Configuration Editor? 3) Or even better: what IS the right way to remove the donation screen in my situation; or put differently: is this an error (f.e. with user rights) in the Windows version of TB not present in the Linux version?

Thank you in advance for your help or suggestions,

Steijn van Essen From i8088 to i7-980X in 25 years and still waiting …

I use Thunderbird POP3 on my PC and iPhone. When I delete a message from my iPhone, it is almost instantly deleted from the server. When I delete a message from my PC, it isn't deleted from the server. I want messages I delete on both PC and iPhone to result in the message being deleted from the server.

In recent versions of thunderbird, I am not able to use the wizard to add my mail account to thunderbird. When I try, I get an error popup saying the ingoing server is already added. It isn't. It is a completely fresh install of thunderbird on a new pc. There are no existing accounts at all in the settings.

My setup: I am using the hosting provider nordicway.dk with my own domain ellenshoej.dk.

The wizard is able to correctly discern most settings, except it gets the username wrong. The username should be the whole emailaddress, but it guesses to only use the username part, in front of the @-sign.

I attach a screenshot of the error popup.

If I go into manual settings and enter the correct username and try again, I still get the same error. (screenshot 2).

Even clicking Advanced configuration (blue link above the buttons) gives the same popup.

The only workaround I have found is to bypass the wizard completely all the way from the start. This can be done by only entering your name and email, then immidiately clicking manual setup and advanced configuration. This creates a blank entry in the settings. (screenshot 3) You can now enter all server settings manually, and then everything will work. But the wizard is completely broken for me.

Hi people! Ofesad here from Argentina.

I am building my website for my business and I started to create the email accounts for it: info@xxx.com, business@xxx.com, schools@xxx.com, universities@xxx.com, purchases@xxx.com, so on.

So I decided to use Thunderbird to to have'em all in one place.

Yesterday I try'd to set up the the accounts using IMAP. I had several issues and the only solution was to delete them from Thunderbird and set'em up again from scratch. I endup setting up 2 (business and purchases)

Now I am trying to add more and when I try to add the Info account I got an error: "Incoming server already exists". Logicaly since all the accounts are in the same server, the "incoming server" would be the same.

So, I dont know how to proceed or get around it go add all the accounts I need.

Any help would be more than welcome.

Any idea how I can fix issues with the subject and other fields displaying an unreadable font? If I highlight the areas, the font is readable and sometimes it is fine. See attached example - subject line should read: "Use Color-Changing Sequins to Tell Time"

I am really upset, because the spell check drives me to complete madness!! I am living in Sweden and most of my texts written in Thunderbird are in Swedish. Since some time ago the spell check is set default in English, so when I start typing all is marked with red!! Then I have to change to Swedish, because the English seems to be set as default. How in heck can I change that default setting to Swedish?? Do I need to skip Thunderbird and seek another program??

Thanks to your help I have been able to fix the atrocious yellow banner that would show up in every header of every message : https://support.mozilla.org/en-US/questions/1365394

(If you're a casual reader on the internet looking for a how to on Linux in order to customize the layout with CSS the linked question's last message details the procedure step by step.)

Now there is a brand new red banner taking even more vertical estate that show up under the olde banner.

To which class does this one belong to ? What kink of CSS trickery can I use to either change that one's color or even get rid of it ?

TB keeps "processing" and hasn't downloaded any new messages for 24 hours. On the startus bar it says "downloading 1 of 97 messaged"...but nothing is showing up. Help Needed!

Thanks

I can see my email when I search for the sender, but when I click on the email it does not come up. When I scroll down in Thunderbird, it does not scroll down to the date. I have attached a screenshot but again I can't pull it up.

I appreciate that middle-mouse-click tab closing is a very common feature. However, I need to pass those clicks to Listary and do not want Thunderbird to process them. What settings can I use to turn off this Thunderbird feature?

Im new to Thunderbird as migrating from Outlook 2019. Using Tools->Import->From Ouytlook and choosing just Mail Click Import and Windows Defender pops up everytim I try stating Trojan:Win32/Vigorf.A

When I asked WD for more info it tell me its this file: file: C:\Users\wayne-local\AppData\Local\Temp\mapiattach.tmp

I delete the file and try again and the file is recreated by Thunderbird, so is it Safe to allow the file? The Import does nothing at point Windows Defender blocks this file?

Images from Windows Defender:

I cannot seem to get auto reply to work. I am running thunderbird on Linux Mint.

First I created a template with a subject of "reply" and a text body of "reply test". The "From:" field defaults to contain my email address and the "To:" field is blank.

I created a filter with 3 actions.

• Reply with Template: reply
• Set Priority: High
• Tag Message: Reply

When I receive an email, the filter does run. The message shows up with the appropriate tag and priority. But the Auto Reply does not return to the sender. I have tried from multiple senders.

Anyone have any ideas what I am doing wrong or is this a known bug in Thunderbird on Linux?

We use thunderbird throughout our firm for most of our mail accounts, and quite recently it has been giving us a number of problems (however I do feel that some of these problems are actually problems with our hosting provider), one main recurring problem, that we haven't been able to shake over the last few weeks, is the error message that says that the account is still being processed, this email account cannot receive emails across multiple devices, so this is not rooted to one device, this is occurring over multiple devices, unfortunately the fixes and information online seem to be quite scarce, I am hoping there is a way we can get to the bottom of this issue.

I found this problem while clean installing / setting up TB on a new Macbook Air (M2, 2022).

Installation and setup of mail accounts works fine, but when I open Windows -> Address Book I don't see the macOS Address Book content. And when I go to the MacOS System Settings -> Privacy & Security -> Contacts I do not see the option to 'allow' Thunderbird to access contacts. Which explains why I can't access that MacOS Contacts from TB, but isn't terribly helpful .....

I tried doing a second clean install (created new system account and did it there) and had the same problem.

On the other hand I have TB running on an older iMac (Retina 5k, 27", 2017), also currently running Ventura (13.2.1) and do not have the problem there. And when I go to MacOS System Settings -> Privacy & Security -> Contacts I see and entry for TB with a toggle set to give it access to Contacts.

But with the iMac I installed TB back in 2017 or 2018 ..... and so it was installed under an earlier version of MacOS (perhaps High Sierra or Mojave ...)

My guess is that something has changed in how Thunderbird 'negotiates' access to the Calendar app - but I don't know if that's a TB or a MacOS issue ..... and most importantly don't how to fix it???

Hello, Using Thunderbird (v102.9.0). Using Tools > Export. Says if profile is more than 2gb do not use. I ran it and it produced a zip file of 2.9GB but no warning or error message. Should it produce a warning/error message?

Guys I'm looking to install Thunderbird beta on my Mac in parallel with release version. The only instructions I can find on the web seem to relate to the Windows version.

Or is it as simple as running the installer and choosing 'Keep Both'?

Any assistance is appreciated.