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Thunderbird is not displaying chunks of my gmail history

I've been having increasing problems with Thunderbird not responding, and for that reason recently downloaded the latest version and re-installed it. Since doing so, my … (read more)

I've been having increasing problems with Thunderbird not responding, and for that reason recently downloaded the latest version and re-installed it. Since doing so, my gmail history on Tbird has become chaotic. It shows a six-month gap between the reinstall 29Nov21 and the next most recent gmail message - 4May21. The history before that also shows many gaps and only a small percentage of the earlier messages. I can of course see the messages on gmail directly, but the gaps make it very unsatisfactory to use Thunderbird as my mail client as I have been accustomed to do, since checking for previous messages is completely unreliable. Displaying gmail messages received/sent since the reinstall seems to be fine. Can anyone throw any light on this and suggest a possible solution? There must be some glitch between my Tbird account and my gmail account. If I can't fix it I will have to abandon Thunderbird. My system is Win10 on a Dell Inspiron 15. Thanks.

Asked by joedt 10 hours ago

Freezes with Windows 11

Been using Thunderbird for years. Love it. Recently updated my desktop to Windows 11. Ever since then it has froze on startup and is very slow to open messages and occasi… (read more)

Been using Thunderbird for years. Love it. Recently updated my desktop to Windows 11. Ever since then it has froze on startup and is very slow to open messages and occasionally freezes especially when opening a message with attached images.

I'm running a 7th gen i5 which Microsoft says isn't supported but every other program I use on the system works normally. Its just Thunderbird that has "fallen over".

I'd hate to have to give up using it but it is becoming very frustrating to use. For example. On booting the computer this morning, Thunderbird sat locked for just under 3 minutes.

Anyone else experienced this?

Asked by pete71 1 month ago

Last reply by pete71 13 hours ago

Mail Folder Gets Corrupted

I am running Thunderbird Daily. I had a problem recently where a number of my mail folders got corrupted; mail messages were missing. So, what I did was to restore from… (read more)

I am running Thunderbird Daily. I had a problem recently where a number of my mail folders got corrupted; mail messages were missing. So, what I did was to restore from a good backup before the corruption the folder and folder.msf files to a new directory. One corrupt folder is my Sent folder. I then copied the restored Sent and Sent.msf to my TB Local Folders directory as Sent-restored and sent-restored.msf (while TB was not running). I started TB and looked at the sent-restored folder. The messages are there, and they are intact. I then select ~2400 mail messages from Sent-restored and copy into Sent. When I look at the Sent directory, I see that all of these messages have been copied, and the directory seems OK - all the correct dates, recipients, and subjects. But ALL of the messages I copied now have the same text - the text of one (I believe) of the messages.

I have tried this twice, with the same results. What can I do to debug/correct this? Thanks.

Asked by bsfinkel 2 weeks ago

Last reply by bsfinkel 14 hours ago

TB 91.2.0, IMAP, attachment present in the email, is corrupt or damaged.

Hi, Recently I moved from Thunderbird 52.9.1 > Thunderbird 91.2.0, OSX 10.14.6, IMAP, and now when incoming message contains attachment, for example pdf, and I click t… (read more)

Hi,

Recently I moved from Thunderbird 52.9.1 > Thunderbird 91.2.0, OSX 10.14.6, IMAP, and now when incoming message contains attachment, for example pdf, and I click the attachment, only 27 byte file is downloaded and the file is reported as corrupt. After changing "mail.server.default.fetch_by_chunks = true > false" attachment opens fine inside the message and after that I can drag and drop it to desktop or use "Save all" or at right click "Save as..." and the file is OK.

But when I don't click/open attachment and just drag and drop it to desktop or use "Save all" or right click "Save as...", again only 27 byte file is downloaded (file is corrupt/damaged) and taskbar shows forever "Downloading message..."

So seems that without opening attachment first inside the message, simple drag & drop won't initiate attachment download process. However, this was working fine in Thunderbird 52.9.1, so is this a bug (if so how to fix it) or a feature?

Asked by ksuuk 1 month ago

Xlsx files - slow opening in Thunderbird

Hello, For some reason thunderbird opens .xlsx files very slowly for me. After clicking on the open button usually 15-25 sec passes until the file opens (even with small … (read more)

Hello,

For some reason thunderbird opens .xlsx files very slowly for me. After clicking on the open button usually 15-25 sec passes until the file opens (even with small files). As I can see this behaviour has nothing to do with the program managing the xlsx files, since the result is the same with M$ Excel and with libre office as well. All other attachments are opening immediately. Tb is up-to-date (91.3.0.7991), the mailbox is just a regular address used with pop3. I checked this issue from a clean W10 install, where the result was the same.

Please advise.

Asked by klepet 1 day ago

Yahoo Draft folder stuck in Trash

Hi, in my yahoo thunderbird e-mail account, the yahoo draft folder got moved to trash. I cannot move it back to the main folders no matter what I try! - Tried to go offl… (read more)

Hi,

in my yahoo thunderbird e-mail account, the yahoo draft folder got moved to trash. I cannot move it back to the main folders no matter what I try!

- Tried to go offline and move it to another folder. Didn't work - tried to go to settings and asign thunderbird default draft folder to a new folder called X. Still cannot move the original folder from trash! It has the little icon that shows it's considered the main "draft" folder. - deleted content of trash folder. It reappears - went to yahoo mail and deleted trash there. No success

What am I supposed to do? Where in the guts of that program must I dig to tell it that the folder in trash is NOT the real draft folder and it should not associate things that way x_X. Anfd that I want it to tell yahoo, too, that that's not where that folder belongs!!

Asked by K_no_uta 1 day ago

After a disk failure, Thunderbird marked all my Inbox as unread - how to recover?

Hello. After a disk failure (an encrypted partition containing Thunderbird files was erroneously unmounted while the app was running) I see that Thunderbird restarted fin… (read more)

Hello.

After a disk failure (an encrypted partition containing Thunderbird files was erroneously unmounted while the app was running) I see that Thunderbird restarted fine but marked all my Inbox (31000+ messages) as unread, while the really unread ones are about 200. I do have a fresh backup (a few hours). Do I need to restore the whole Thunderbird files or is it possible to fix the thing with a more specific intervention?

Thanks.

Asked by email125 1 day ago

not receiving emails

Hello at Mozilla support, I'm getting this error message: "The DELE command did not succeed. Error marking a message as deleted. Mail server inbound.att.net responded: To… (read more)

Hello at Mozilla support, I'm getting this error message: "The DELE command did not succeed. Error marking a message as deleted. Mail server inbound.att.net responded: Too many requests."

I've done the defender exception for TB, all settings are exact for inbound.att.net. Using a password key from att. Messages send ok.

I've looked at the other posts in regards to this and took all actions.

Do I need to contact att for some other protocol?

Thanks! ~Kirch

Asked by kirch 2 days ago

Mozbackup will not restore Thunderbird

Knowing I had to reset Windows 10, I used Mozbackup to save my Thunderbird profile. In trying to restore the saved profile I get error messages saying the pcv file is not… (read more)

Knowing I had to reset Windows 10, I used Mozbackup to save my Thunderbird profile. In trying to restore the saved profile I get error messages saying the pcv file is not a backup or no backup in the folder selected. If I use profile manager, the only profiles accessible are from 2017. I have Thunderbird 60 installed, how can I access my emails since then?

Asked by martyn7 2 days ago

Last update (91) will not run on my HP Pavillion dv6 laptop.

Last update (91) will not run on my HP Pavillion dv6 laptop. Thunderbird Loads and Starts up, but after a few seconds becomes unreponsive and later sends Crash report. O… (read more)

Last update (91) will not run on my HP Pavillion dv6 laptop. Thunderbird Loads and Starts up, but after a few seconds becomes unreponsive and later sends Crash report. One time the Crash reporter crashed. Sometimes a blank Command Prompt Window appears momentary. Has been working well until the last update; previously it was everything I needed, indeed it's the best client available, or for me, was!!!

HP Pavillion dv6 laptop: Device name GEOFFD-HPDV6 Processor AMD Athlon(tm) II Dual-Core M320 2.10 GHz Installed RAM 8.00 GB (7.75 GB usable) Device ID 7C173020-7A56-4AAB-8D90-1CE9AB5F1612 Product ID 00330-80000-00000-AA906 System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display

Is it possible to download and use an older 'Legacy Version'?? (and turn off automatic up-dates?? I don't need any of the new Bells and Whistles, just a working Thunderbird client. Advice would be appreciated.

Geoff

Asked by GeoffD 2 days ago

thunderbird starting up issue

I updated to Thunderbird 91.x.x several weeks ago, and now, every time Thunderbird starts, I get an error message "Either there is no mail client or the current client ca… (read more)

I updated to Thunderbird 91.x.x several weeks ago, and now, every time Thunderbird starts, I get an error message "Either there is no mail client or the current client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client." See attached file. If I press OK or the X to close the window, I have to do this 18 times and then Thunderbird starts up normally. I have not mentioned this before thinking that it would be solved in more recent release but that has not happened. I am running windows 7 and do have Thunderbird set as the default for the programs it can open.

About the same time, Thunderbird published a note that it was adding a PDF function. This works, and opens the PDF but after 5 seconds Thunderbird crashes every time I open a PDF... and I have to go through the process described in the first paragraph to get Thunderbird restarted again.

Asked by jim216 3 days ago

Last reply by jim216 3 days ago

Cant change SMTP servers, cant send message

Hi, i'm using Thunderbird 91.3.2 (64-Bit) on Windows 10 and was quite happy up to last Monday (15.11.21). Since then i can't send Mails anymore. When i create a new Mail … (read more)

Hi, i'm using Thunderbird 91.3.2 (64-Bit) on Windows 10 and was quite happy up to last Monday (15.11.21). Since then i can't send Mails anymore. When i create a new Mail the send button is un-greyed as soon as i enter a valid reveicer address. But when i click on "Send", nothing happens. The mail-window stays open, no error message, no other reaction. To narrow down the arrow i deleted an SMTP server (not used anymore) and created a new one (server of a friend of mine, so i know for sure it's reachable and all data is correct). In the compose mail window i still see the old (deleted) SMPT server and the new one is not there. In the SMTP server setting window under "accounts" the list is correct (old one removed, new one is there). So somehow the server settings seem to not get refreshed or anything.

Receiving mail works without any problems. I'm not using a proxy, firewall or anything else that could mess with my connection, but i also think the problem is not with the connection.

Things i have tried already and that did not help: Run Thunderbird with Administrator rights. Try to update thunderbird (the "about" menu states that i have the most recent version). Restart in safe mode. Copy my profile folder and load that copy.

The only plugin i have installed is "provider for google calendar".

One more error I get, that might be related: When i reply to a mail the "send" button stays greyed out until i clear the whole receiver input field and enter a new addres (can be the same as the one i deleted immideatly before). After that the button is un-greyed but clicking on it has no effect, just as with a newly created mail.

Is that a known bug, what additional information should i provide and what can i do against it?

I'm using a german version of Thunderbird so please excuse if some of the buttons or menues are named differently than i tried to describe here.

Asked by Markus53 1 week ago

Last reply by Markus53 4 days ago

Wrong number reported for number of messages downloaded

Hi Thunderbird team. Windows 10 professional and Thunderbird 91.3.2 A few days ago when I clicked Get Messages Thunderbird reported about 4.3 billion messages downloaded … (read more)

Hi Thunderbird team. Windows 10 professional and Thunderbird 91.3.2 A few days ago when I clicked Get Messages Thunderbird reported about 4.3 billion messages downloaded even though only about 10-15 came in. See screenshot, lower left. Attached. Should I do anything to fix this.

Asked by jrmwalsh 4 days ago

thunderbird email

Unable to SEND email messages on thunderbird, This problem just started last week. I have a desk top computer, CenturyLink is my browser, Norton I have talked to and they… (read more)

Unable to SEND email messages on thunderbird, This problem just started last week. I have a desk top computer, CenturyLink is my browser, Norton I have talked to and they say it is not a Norton problem as the message has no Norton logo or any other message refering to Norton. The error message reads: outgoing server (smtp) error The Server Responded: (C20) messanger blocked

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: [C20] Message blocked..

Asked by timclav 4 days ago

Email not refreshing, repeatedly asking for new password

Thunderbird will not display new messages and is repeatedly requesting the password. When I type in my password it says it failed to login to the server. I have not chang… (read more)

Thunderbird will not display new messages and is repeatedly requesting the password. When I type in my password it says it failed to login to the server. I have not changed my password. I am able to view all of my previous messages and folders.

It did briefly load new messages a few days ago, but has been stuck again.

Asked by gelerick 5 days ago

All tabs disappeared when TB restarted

Suddenly TB was not responding so I had to close it and restarted it. But all my tabs where gone... This has never happened before. And it's quite unfortunate, since the… (read more)

Suddenly TB was not responding so I had to close it and restarted it. But all my tabs where gone... This has never happened before. And it's quite unfortunate, since the tabs is a kind of 'to do list' of mails I have to reply to etc. My version is Thunderbird 78.14.0 (64-bit) and my OS is Ubuntu 20.04.3 LTS 64-bit. I have not closed TB again yet. So if there is some way to recall all those tabs please tell me!

Asked by Henrik R. 1 week ago

Last reply by Henrik R. 5 days ago

Suggestions for improving T-bird.

1. iNTRO - I spent an extra un-necessary year on the beta channel because of TBs Oauth2 set up problem. While there I had a major Tbird crash. Duplicates appearing , mo… (read more)

1. iNTRO - I spent an extra un-necessary year on the beta channel because of TBs Oauth2 set up problem. While there I had a major Tbird crash. Duplicates appearing , moving emails to other folders resulting in loss of said emails. incessant indexing, compacting and re-appearance of deleted contents of directories with unexpected loss of current contents. A real mess. After a month of this nonsense I only managed to recover by re-installing Beta to a new directory and copying backed up local folders manually, directory by directory, into the new Beta and checking (and or repairing) the contents, folder by folder. It took a day and a half. Arising from this experience and looking, sometimes aghast at the Beta Channe,l I suggest the following.

2. Suggestions 2 .1 Repair Tool We need to have a repair tool to rebuild a mail system just as I have partially described - you will know that there are many nuances in such a rebuild with some .sbd files not being recognised automatically and some others being recognised (trial and error methods were used to overcome these problems). In short you guys have the rule book and could easily programme a rebuild tool. What a relief it would be to know that such a rescue vehicle was at hand. 2.2 Back Up Tool As email data bases grow - mine is now 33 Gb - there has to be good back up system that users can trust. In the MS world (awful software) the back-up tools are not much good - so it would be useful for TB to do this or recommend some software for this purpose. I think TB guys should do this as Restore facilities are critical here - offering users options to recover particular email folders and emails and place them in particular locations would seem essential. 2.3 Archive

I have a lot of folders - but many are not  active at any one time. eg I have sent directories going back to 1997 eg Sent_1997, Sent_1998 etc . It would be useful to have a foreground / background arrangement of folders where folders in the background were semi-archived. They would be visible and accessible when required but not part of TB's routine search or maintenance .   They could be differently coloured in the LHS pane. It might take longer to access them. This might have the effect of preventing loss of active performance.

2.4 Deep Archive A deep archive where the user elects to compress(ZIP) folders in the Deep Archive. Once archived these would be ignored by the system unless they were released into the foreground /background area 2.5 Purge Command When things go wrong and the indexing screws up many duplicates are sometimes created. There should be a Purge folder command when right clicking on a folder.

There are other things such as better TB messaging and better documentation of the profile folder system - the existing information is too dispersed - and shoe-string - needs a User friendly approach not assuming one is familiar with shells. Do everything through DOS for consistency. Here too a tool would be useful.

Best

Gilbert

Asked by gilbert.mackenzie 1 week ago

Last reply by gilbert.mackenzie 5 days ago