Thunderbird Support Forum

I need someone here to please help me with resetting my Thunderbird email Version 102.9.0 (64 Bits). The Settings are messed up and I don't know how to reset them! You can contact me at my two email addresses info@tissim.com and/or carl.bongaerts254@gmail.com Thank you in advance for helping me!!! Carl

I am using Thunderbird 102.9.0.

I don't know what happened, but now my default profile won't load.

I had two profiles. One was an old one I wasn't using anymore. I went into profile manager and deleted it specifying to delete the data also. That seemed to work.

However, now when I start Thunderbird I get the setup wizard asking me to enter my email address and name. I only have one profile. I looked at it and it looks fine to me. All my Imap accounts are there, my Local Folders, are there, etc.

I've tried creating a new profile and copying my old profile contents into it, but didn't work. I still get the setup wizard.

I've tried creating a new profile and copying only my ImapMail, Mail, News, TbSync folders into the new folder and that didn't work. I still get the setup wizard.

I've read through some other posts here, but nothing I've tried seems to work.

How can I get Thunderbird to load my profile. My biggest concern is I don't want to lose what is in my Local Folders as it has a lot of messages I want to keep going back years.

Thanks, Bill

Suddenly getting error message "Unable to connect to your IMAP server. You may have exceeded maximum connections to this server. Use Advanced IMAP server settings to reduce the number of cached connections" I am on the lastest

Thunderbird version  I changed the cached connections number from 5 to 1. I turned off all devices and waited overnight. Still getting the unable to connect message today.

I am using Thunderbird ver. 102.9.0. When i send an email, a copy naturally goes to my Sent folder. Lately, a duplicate also shows up in Trash. But the subject plus to whom sent are in bold type. I can delete these duplicates in the Trash folder.

I have looked at my account settings and nothing there appears to account for this. I would like to eliminate the creation of these duplicates. Any ideas?

I keep getting the message about to many server settings open. I have reduced the number to and the problem still persists, and I cannot receive any emails. What needs to be done?

Apparently last Thunderbird or Windows 10 update added a second duplicate sent file folder.

How do I remove it?

I saved info as an rtf file with images pasted into it. Can not paste in or attach here.

Hi

All of a sudden Thuderbird is unable to find one of my email servers. One day it worked. The next day it stopped receiving emails. So I deleted the account and tried to add it again, but now Thunderbird can't find it.

The settings didn't change and the email account continues to work without trouble with Bluemail on my Android phone. There is no problem with the other email account on Thunderbird, which is through a different provider.

The settings are entered correctly as described by mail.com and as seen in attached screenshot. Email address entered correctly. Password entered correctly.

Please help.

Account setup fails with "Incoming server already exists" error. This seems to be the case when the hostname of the incoming server and the outgoing server are the same. My domain is mail.(domain.com) , so imap and smtp are not separate domains.

Using TB 102.9.0 (64-bit) on Windows 10 and Proton Mail Bridge 3.0.20 I am no longer able to send emails. I keep getting the following "Send Message Error - Sending of the message failed. The certificate is not trusted because it is self-signed. The configuration related to 127.0.0.1 must be corrected."

Thoughts/suggestions. Thanks.

Best regards, sb

Hello hi ya' doin',

Win10 64x, Thunderbird v102 32x, IMAP.

When I launch thunderbird it takes a long time for the password dialog box to open. Check mail, send mail, indexing, synchronize are sluggish and hang in the activity manager. I have to turn off thunderbird and turn it back on to try to get it to work, and even then if it looks like it's open and ready to go, "determining which messages to index" never goes away in the activity manager. This all started when I updated to v102.

So I uninstalled/reinstalled. 1. Backup profile folder. 2. Uninstall via Settings > apps > uninstall thunderbird. 3. Restart. 4. Reinstall thunderbird 102, check for updates. 5. ESET exclusions. I notice on the IMAP computers, Mozilla Thunderbird Folder is in C: Program Files and Mozilla Maintenance Folder is in C: Program Files(x86). On the POP computer both those folders are in (x86). (I don't understand why one installation is one way and the other installation is the another way. It doesn't seem to me like POP vs IMAP have anything to do how the installer installs. But I'm just a layman.) 6. Restart 7. Launch thunderbird and it opened up with all the IMAP and Local folders. I didn't even need the backed up profiles folder.

It was at least 100% better but still never turned off the "determining which messages to index" thermometer in activity manager. That thermometer is always there stuck at full. That was day before yesterday. Now today when I launch thunderbird it hangs when checking mail and gets stuck trying to bring current the sends/receives/moves/deletes I've done on the iphone. It reaches a point and gets stuck. I turn thunderbird off and back on and it reaches another point and gets stuck. Maybe I should re install again but this time ShiftRightClick the installer and Run as Administrator?

I accidently powered off system (PC with Windows 10) without closing programs, including Thunderbird. After restarting the system and opening Thunderbird, TB crashed. I have tried numerous fixes:

• Installed the latest version of TB (from 78.11.0 to 102.8.0)
• Opening TB in Safe Mode (disabling all add-ons, reset toolbars & controls)
• Uninstall & reinstall TB

All result in the Crash Reporter dialog, with Report Contents. I can supply the report contents. (It wasn't obvious how to attach to this forum post.)

One KB item (https://support.mozilla.org/en-US/questions/1337785) suggested that the issue may have to do with session.json file. Based on the file timestamp, that seems likely. But I don't know how to edit this file to fix the problem.

I also created a new TB profile, with does not crash on startup, but I cannot get email properly configured.

I have hundreds (maybe 1000s) of email stored in TB that I cannot access.

I would greatly appreciate any help!

After updating my 2017 iMac from OS Catalina to Ventura (13.2), TB 102.8.0 is taking more than a minute to open. Once open it seems fine, so far, but that startup time is way longer than it used to be. I used Troubleshoot mode to 1) send myself a troubleshoot report via email and 2) clear the starting cache, but that didn't fix the long start-up time. My email accounts are with my website's hosting company, but hosting says things are fine on their end. Please advise on what can be done in TB to address this, thanks.

Running Tbird 102.8.0 (64bit) on Linux Mint 21.1 Since the previous Tbird update, more Sent folders are appearing. I am running unified folders and when I start Tbird in troubleshooting mode the Sent folders don't appear. I have my unified Sent folder, then a second folder appeared under that one labeled Sent - Local Folders. Then a second Sent Local Folders appeared with a Sent folder inside it, Today a third Sent Local Folders has appeared. I now have 4 Sent folders under my main Sent folder! I have 7 pop3 email accounts and when I send an email from any of them, the sent emails show up in the first Sent - Local Folders folder. When I generate the troubleshooting file there are 8 accounts listed as account 1, 2, 3, 5, 6, 7, 8, 9. Account 2 shows as (none) Local Folders with security as 0. The other 7 show the correct pop3 names and ports. I have added 2 screen shots, the one without the extra folders is the troubleshooting run. When I right click on the extra folders, there is no delete option. No crash reports and no error messages in the troubleshooting file. I have tried turning unified folders on & off several times.

A while back an upgrade to Thunder bird messed up all my filters/folders: for some reason the folders were not found when an email matched a filter and that rule was then disabled. That seemed to be fixed by exiting and restarting Thunderbird and then I manually reran the filters to move the emails from the inboxes to the proper folder. But a few weeks ago I noticed that all emails that match filters are being duplicated some even triplicated and quadrupled in the folders, they are all marked as new/unread and they all have the exact same time. On further inspection I'm finding even old emails in some of these folders are being duplicated if the email was not opened and still marked new. OK I have to revise my statement not just new emails in the filtered folders but all folders even the Inbox is duplicated. I'm running win 11 with 22H update and Thunderbird 102.3.3 (64-bit)

Hi

I used MailMerge to create a few hundred emails and put them in my OUTBOX. Now I cannot send them, and when I go to FILE the SEND UNSENT MESSAGES tab is grayed out.

I could do the mail merge again and place the merged emails elsewhere, if need be.

thanks

One of my end users' inbox shows dates of recent emails as received in 2001. The headers show the correct date. I'm attaching an image of a snippet of his inbox. I could provide headers, but I would prefer not to expose the end user's email address.

This is Thunderbird 102.8.0 on a Mac. I personally have a similar configuration, and I do not have this problem.

Could you please help us debug this? What other information can I provide to help?

Thanks, -rob

Since the 2/8 upgrade of Thunderbird the program repeatedly is becoming unresponsive. It can take a long time after starting the program before anything can be done. I have long delays and repeated "Thunderbird is not responding" messages when doing things as simple as clicking on a tab. It eventually responds if I don't force quit.

I've been using Thunderbird on Linux for years and have not had this problem before. The unresponsive issue is not a problem with any other program including Firefox.

I have zero add-ons loaded. The problem continues when I select "Work Offline".

Any advice would be appreciated. Thank you.