Thunderbird Support Forum

For no apparent reason and all of a sudden I cannot download email. I can still send email. I tried all the suggested remedies and checked all my settings. Running 91.5.1/Win10Pro I can download my mail on my phone and tablet as well as using the web based access on my PC. I tried disabling both my AV, and Defender. No clue where to go from here. Any guidance will be very much appreciated. Thanks!!

Running Windows 11 This morning I was not able to get to my Verizon/Aol email through Thunderbird. Thunderbird went through it's usual start up process and contacted the server but stalled at "Sending Password". Error message said "Sending of password did not succeed. Try again later." So I tried again this afternoon and get the same response. I checked and the server is reported up and working well. Doing some further checking I see Thunderbird updated this morning from version 91.5.0 to version 91.5.1 . It seems that since this update I'm no longer able to get into my mail server using Thunderbird. Thoughts ??? Thanks for your help.

Please help me get my messages back. The upgrade to 91.5.0 knocked them out. I have had this problem with an earlier upgrade. Some, but not all messages, become illegible (not in text form). I would like to go back to an earlier version that does not have this problem.

Frequently, when I've used Thunderbird to 'Detach' an attachment from a message on Yahoo's mail server, the entire message just disappears! It's not in Trash, just gone for good, and it don't show up when using Yahoo's web interface either. I've noticed this behavior when detaching from Sent messages, not sure about Inbox.

I more often do this maintenance for my FastMail account, which has a quota, so I probably should just remember to stop doing that with Yahoo, but it's puzzling. I've never seen that happen with any other mail server. I'm curious if this is a known issue.

Thunderbird keeps asking me to compact folders, c.f. the attached screenshot. Meanwhile, I also checked the profile files under AppData\Roaming\Thunderbird\Profiles, the whole folder of the profile files has only 24.2 MB (25,477,204 bytes).

I am unable to access my e-mail account using Thunderbird. I just updated Thunderbird to ver. 91.5.1, but the problem was occurring under version 91.5.0. Following the Thunderbird help instructions, I successfully removed my mail account. Now, I am unable to recreate the mail account. Using <Tools|Account Actions|Add Mail Account> I entered the data to describe my current mail account on AOL.com. I can successfully retrieve my mail on AOL.com. When I attempt to set up the new mail account in Thunderbird, I get the message: "Unable to log in at server. Probably wrong configuration, username, or password." I am using Firefox 96.0.2. I do not have a firewall. I successfully uninstalled MalwareBytes.Free. I do not understand what I is going on.

Help! ... I now use Yahoo Mail accounts on Thunderbird. I keep getting a window pop-up: "Server imap.mail.yahoo.com has disconnected." and Thunderbird stops working. This has been going on for over a month and I thought re-addressing AuthO2 thru Yahoo Accounts would have stopped these pop-up windows, but nope. This is frustrating as I use Thunderbird for our business as well as personal. I have to constantly reboot Thunderbird to get it working again for around 10 minutes before it goes down again & I have to re-boot. What's going on here? The complete message in window pop-up reads: [ Server imap.mail.yahoo.com has disconnected. The server may have gone down or there may be a network problem. ] I've never had this problem with Gmail accounts or Verizon accounts before we transferred accounts to Yahoo & I've been using Thunderbird for over 25 years. Please help, as I need a stable e~mail program for our business. Would appreciate it & thank you in advance. goCaT

Hi all, I have two computers both running Windows 10 and both have Thunderbird 78.14.0 but one of computers is running Thunderbird 78.14.0 (64-bit) whilst the other is running 78.14.0 (32-bit). The one running the 32 bit works fine and prints everything no problem but the PC running the 64 bit has a horrible layout and the messages that are saved in the sent folder look different and printing is horrible. Is this an issue with the 64 or 32 bit or is it something that is different in the settings. If I downgraded to 32 bit would that solve the problem ? If so, how to I downgrade Thunderbird from 64 to 32 bit ? Thank you.

I can not get thunderbird to bring over email for 6 days now I get the following error everytime. (Sending of password for user .........................@verizon.net did not succeed. Mail server pop.verizon.net responded: [SYS/TEMP] Server error - Please try again later.) I have tried creating a new password on the server account and restarting thunderbird with the new password . Did not help. Any Suggestions?

I installed Thunderbird 2 months ago and it has been working fine until today. Upon sending an email I get this error box: (see image) If I try sending it again it usually just sends normally. Sometimes it takes 4 or 5 tries to go. I have no idea why this is happening. I have not changed anything. Any ideas?

I am using Aol mail for my verizon email account. On Wednesday 1/19/22 I no longer could access my emails with Thunderbird. I removed my account and then added it back but I now get "unable to login at the server" message. I know my password is correct because I am able to login to Aol using the web interface. Thunderbird is able to find other settings such as

For Incoming server: Protocol: POP3 Hostname: Left blank for confidentiality) Port: 995 Connection security: SSL/TSL Authentication method: Normal Password Username: My first and last name

For Outgoing server Hostname: SMTP.verizon.net Port: 465 Connection security: SSL/TSL Authentication method: Normal Password Username: My first and last name

Was there a change in the latest release of Thunderbird 95.1.0 on 1/13/21 that could be causing this problem? Any other thoughts on what could be causing the issue?

Guys hello! I was using thunderbird for my mails on windows 7 on an old machine..Recently it started crashing on startup..I checked for solution on google then i found out i could start with safe mode only...(i wasnt using any addons so disabling them had zero effect)

Because i didnt want to continue with safe mode only, So i zipped my profile folder and created a backup.. Then i downloaded Thunderbird Setup 91.5.0.exe and tried fresh install with deleting the old profile directory...

Now thunderbird doesnt start even with 0 profile..It doesnt start with safe mode too ! I cannot even go to profile manager (thunderbird.exe -p )

I dont know what to do!

I have found crash id but i cannot understand what the problem is! Can anyone help ?

(also posted in https://www.reddit.com/r/Thunderbird/comments/s7v29j/thunderbird_crashes_on_startup_on_old_win_7/ )

crash.main.3 1642611496 95d99cbd-8c84-46e3-8f15-a0682233c3f1 {"AdapterDeviceID":"0x1245","AdapterDriverVersion":"8.17.12.8026","AdapterSubsysID":"319819da","AdapterVendorID":"0x10de","Add-ons":"default-theme%40mozilla.org:1.2","AppInitDLLs":"acaptuser64.dll","AvailablePageFile":"3593490432","AvailablePhysicalMemory":"2764484608","AvailableVirtualMemory":"8793042358272","BlockedDllList":"","BreakpadReserveAddress":"81657856","BreakpadReserveSize":"83886080","BuildID":"20211117150618","CPUMicrocodeVersion":"0x14","ContentSandboxCapable":"1","ContentSandboxLevel":"1","ContentSandboxWin32kState":"Win32k Lockdown disabled -- Operating system not supported","CrashTime":"1642611496","DOMIPCEnabled":"1","FramePoisonBase":"9223372036600889344","FramePoisonSize":"65536","GraphicsCompileShader":"ps_text_run_ALPHA_PASS_TEXTURE_2D","InstallTime":"1642610573","LauncherProcessState":"0","MinidumpSha256Hash":"893c907c8bcc3e73b97ca102b30775dcba7e4094fe2e4dd3d4816dc4e391d04b","Notes":"\nFP(D00-L1000-W00001000-T000) DWrite? 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f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 \n RSVP TCPv6 Servis Sa\u011flay\u0131c\u0131s\u0131 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP TCP Servis Sa\u011flay\u0131c\u0131s\u0131 : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP UDPv6 Servis Sa\u011flay\u0131c\u0131s\u0131 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP UDP Servis Sa\u011flay\u0131c\u0131s\u0131 : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a","useragent_locale":"en-US"}

After the update , Can't send any emails. When I hit send, send, spelling & save gray out, and nothing. Three accounts act the same, checked settings, retyped smtp address & passwords. Linux Mint 20

Installed Thunderbird over the weekend...made a modest donation...installed the email client, configured and it was running fine (I did have one issue, but I'll deal with that later), but yesterday I noticed it hadn't downloaded email since Jan 18, it's now Jan 20. No problem getting the email on my Android phone.

I found a similar support request on this site, but the instructions to try to fix the problem didn't match my version of T-bird. I.e., it said to go to Options, etc., and to remove the password. But I don't have Options, the closest thing I have is Account Settings and I don't see where I can remove the password.

The rotating cursor never stops and the dot next to Inbox in the upper left keeps shifting back and forth.

Thank you in advance for any help.

I have been using Thunderbird for many years to read and send my verizon.net email. 2 days ago I started getting the error message "Sending of password for user ____@verizon.net did not succeed. Mail server pop.verizon.net responded [SYS/TEMP] server error - Please try again later." I am running Thunderbird 91.5.0 on Windows 10. In the various help files, I see reference to OAuth2 authentication. Thunderbird won't let me select this for pop.verizon.net. I tried automatically selecting authentication but Thunderbird sets authentication to "Normal". The AOL documentation shows that I can use IMAP instead of POP, but Thunderbird won't let me set anything but POP. How can I get reconnected to verizon.net email? Thanks Penn Hess

When I click on my Inbox there is a delay in receipt of emails and more often than not I receive a Thunderbird fault message saying " Unable to connect to your IMAP server. You may have exceeded the maximum number of connections to this server". I have asked my server and there is no restriction on the number of connections I can make. Can you explain the reason for sending this message and the delays I am experiencing ? Thank you, Michael Osborne

Hi, I have a problem with the "Ignore all" tag when checking the spelling of a sent message, this button does not work. At the moment the button does exactly the same "Ignore" button, and should ignore any other language errors. I have attached screenshots but they do not show the exact problem with the operation.

Hi,

TB 91.5.0 on Windows 10 (with profile folder excluded from virus scan)

The latest update to seems to have resurrected a problem with saving copies of sent emails. Sending works fine, but copying of the sent email to the sent folder causes the send dialog to hang. Disabling the "Place a copy in:" option in account settings eliminates the problem. Using the "Other" option to place it in a local folder works *that is not part of a unified folder* works OK.

I have tried repairing folders and deleting the sent files inside "smart folders" in the profile, with no luck.

Older details here: https://support.mozilla.org/en-US/questions/1363781

Hi, when browsing through messages in a TB folder it shoes the message content immediately when selected by mouse, but when I use up or down key there is a long delay before the message is loaded. It makes it unusable when searching for something and very annoying in general. It looks like a bug because the cpu use is 0, so it certainly just waits for no reason, but in case it is a "feature" I want to know how to remove that delay.

Hi,

I get the following error message when I want to send an email.

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: +OK POP3 ready.

Thank you for your help

This is my troubleshooting information:

 Application Basics

   Name: Thunderbird
   Version: 91.5.0
   Build ID: 20220106182030
   Distribution ID:

   Update Channel: release
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:91.0) Gecko/20100101 Thunderbird/91.5.0
   OS: Darwin 21.2.0 Darwin Kernel Version 21.2.0: Sun Nov 28 20:28:54 PST 2021; root:xnu-8019.61.5~1/RELEASE_X86_64
   Rosetta Translated: false

   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Disabled by default
   Remote Processes: 2
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.websupport.sk:993, SSL, passwordCleartext
     OUTGOING: , smtp.websupport.sk:110, alwaysSTARTTLS, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, 0, passwordCleartext

 Calendar Settings

   Home

     Name
     Value

     Name:
     Type: storage
     Disabled: true
     Username:
     URI:
     Refresh Interval:
     Read-only:
     Suppress Alarms:
     Cache Enabled:
     iMIP Identity: id1
     iMIP Disabled:
     iMIP Account:
     Organiser Id:
     Force Email Scheduling:
     Popup Alarms Supported:
     Alarms on Invitation Supported:
     Max Alarms Per Event:
     Attachment Supported:
     Max Categories:
     Privacy State Supported:
     Priority Supported: true
     Event Supported:
     Task Supported:
     Local Time Supported:
     UTC/GMT Supported:
     Auto-Scheduling Supported:

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

   Web Content: 2 / 8

 Add-ons

     Name
     Type
     Version
     Enabled
     ID

       Amazon.co.uk
       extension
       1.1
       true
       amazon@search.mozilla.org

       Bing
       extension
       1.0
       true
       bing@search.mozilla.org

       Chambers (UK)
       extension
       1.0
       true
       chambers-en-GB@search.mozilla.org

       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org

       Google
       extension
       1.0
       true
       google@search.mozilla.org

       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org

 Security Software

   Type: Name

     Antivirus:
     Antispyware:
     Firewall:

 Graphics

     Features
     Compositing: WebRender
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
     WebGL 1 Driver WSI Info: CGL

IsWebglOutOfProcessEnabled: 1

     WebGL 1 Driver Renderer: Intel Inc. -- Intel(R) Iris(TM) Plus Graphics 650
     WebGL 1 Driver Version: 4.1 INTEL-18.3.5
     WebGL 1 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
     WebGL 2 Driver WSI Info: CGL

IsWebglOutOfProcessEnabled: 1

     WebGL 2 Driver Renderer: Intel Inc. -- Intel(R) Iris(TM) Plus Graphics 650
     WebGL 2 Driver Version: 4.1 INTEL-18.3.5
     WebGL 2 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
     WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
     Uses Tiling: true
     Uses Tiling (Content): true
     Target Frame Rate: 60

     GPU #1
     Active: Yes
     Vendor ID: 0x8086
     Device ID: 0x5927
     RAM: 0

   GPU #2

     Diagnostics
     AzureCanvasBackend: skia
     AzureContentBackend: skia
     AzureFallbackCanvasBackend: skia
     CMSOutputProfile: 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     Display0: 1680x1050 scale:2.000000
     DisplayCount: 1
     TileHeight: 1024
     TileWidth: 1024

     Decision Log
     HW_COMPOSITING: available by default
     OPENGL_COMPOSITING: available by default
     WEBRENDER: available by default
     WEBRENDER_QUALIFIED: available by default
     WEBRENDER_COMPOSITOR: available by default
     WEBRENDER_SHADER_CACHE: disabled by default: Disabled by default
     WEBRENDER_OPTIMIZED_SHADERS: available by default
     WEBRENDER_ANGLE: available by defaultunavailable by env: OS not supported
     WEBRENDER_DCOMP_PRESENT: available by defaultdisabled by user: User disabled via prefunavailable by env: Requires Windows 10 or laterunavailable by runtime: Requires ANGLE
     WEBRENDER_SOFTWARE: available by default
     OMTP: disabled by default: Disabled by default
     WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU can only be enabled in nightly

   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: audiounit-rust
     Max Channels: 2
     Preferred Sample Rate: 44100

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Internal Speakers
       builtin-internal-mic|spk
       Apple Inc.
       Enabled
       All
       default: F32LE, support: S16LE S16BE F32LE F32BE
       2
       default: 44100, support: 44100 - 96000
       339 - 4421

     Input Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Internal Microphone
       builtin-internal-mic|spk
       Apple Inc.
       Enabled
       All
       default: F32LE, support: S16LE S16BE F32LE F32BE
       2
       default: 44100, support: 44100 - 96000
       23 - 4105

     Media Capabilities

     Enumerate database

 Environment Variables

   DISPLAY: /private/tmp/com.apple.launchd.VofDGxCIOB/org.macosforge.xquartz:0
   MOZ_CRASHREPORTER_EVENTS_DIRECTORY: /Users/kati/Library/Thunderbird/Profiles/hpwuas10.default-release-1/crashes/events
   MOZ_CRASHREPORTER_RESTART_ARG_0: /Applications/Thunderbird.app/Contents/MacOS/thunderbird
   MOZ_CRASHREPORTER_RESTART_ARG_1:
   MOZ_CRASHREPORTER_DATA_DIRECTORY: /Users/kati/Library/Thunderbird/Crash Reports
   MOZ_CRASHREPORTER_PING_DIRECTORY: /Users/kati/Library/Thunderbird/Pending Pings
   MOZ_CRASHREPORTER_STRINGS_OVERRIDE: /Applications/Thunderbird.app/Contents/Resources/crashreporter-override.ini
   MOZ_LAUNCHED_CHILD:
   XRE_PROFILE_PATH:
   XRE_PROFILE_LOCAL_PATH:
   XRE_START_OFFLINE:
   XRE_BINARY_PATH:
   XRE_RESTARTED_BY_PROFILE_MANAGER:

 Important Modified Preferences

   browser.search.region: SK
   extensions.lastAppVersion: 91.5.0
   idle.lastDailyNotification: 1642513868
   media.gmp.storage.version.observed: 1
   network.trr.blocklist_cleanup_done: true
   places.database.lastMaintenance: 1642174431
   privacy.purge_trackers.date_in_cookie_database: 0
   security.sandbox.content.tempDirSuffix: 9b4154e9-ce40-ee49-b6e1-5d78625bd05c
   storage.vacuum.last.index: 0
   storage.vacuum.last.places.sqlite: 1642513868

 Important Locked Preferences

 fission.autostart.session: false

 Places Database

 Accessibility

   Activated: false
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.32
     4.32

     NSS
     3.68.2
     3.68.2

     NSSSMIME
     3.68.2
     3.68.2

     NSSSSL
     3.68.2
     3.68.2

     NSSUTIL
     3.68.2
     3.68.2

 Sandbox

   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1
   Win32k Lockdown State for Content Process: Win32k Lockdown disabled -- Operating system not supported

 Startup Cache

   Disk Cache Path: /Users/kati/Library/Caches/Thunderbird/Profiles/hpwuas10.default-release-1/startupCache/startupCache.8.little
   Ignore Disk Cache: false
   Found Disk Cache on Init: true
   Wrote to Disk Cache: false

 Internationalisation & Localisation

     Application Settings
     Requested Locales: ["en-GB"]
     Available Locales: ["en-GB","en-US"]
     App Locales: ["en-GB","en-US"]
     Regional Preferences: ["en-SK","sk-SK","en-GB"]
     Default Locale: "en-GB"

     Operating System
     System Locales: ["en-SK","sk-SK","en-GB"]
     Regional Preferences: ["en-SK","sk-SK","en-GB"]

 Remote Debugging (Chromium Protocol)

   Accepting Connections: false
   URL:

 Printing

 Modified print settings