Thunderbird Support Forum

When I launch Thunderbird IMAP, it tries to bring current any IMAP activity I’ve done on my phone but gets stuck indexing/synchronizing. Here’s what I’ve tried:

A. In Thunderbird 1. Rebuild the Global Database

2. Rebuild the INBOX.msf file

B. In ESET Antivirus, Assign Exclusions for Thunderbird 1. Go to SETUP > advanced > detection engine > exclusions > detection exclusions > edit, and there are two: (1) C: Program files\Mozilla Thunderbird, and (2) C: Program Files(x86)\ Mozilla Maintenance Service.

2. Go to SETUP > advanced > web and email > protocol filtering > excluded applications > edit, C: Program files\Mozilla Thunderbird\thunderbird.exe.

3. Go to SETUP > advanced > email client protection > email protocols, and disable (turn OFF) the IMAP and IMAPS protocols.

4. You have to also exclude the Thunderbird Profiles Folder. Go to SETUP > advanced > detection engine > exclusions > detection exclusions > edit, and navigate to C:\Users\YourName\AppData\Roaming\Thunderbird\Profiles\

5. Restart the computer.

C. When I launch Thunderbird, it tries to bring current any IMAP activity I’ve done on my phone but hangs at indexing/synchronizing.

1. The above steps should be enough to resolve the issue if it’s caused by ESET program or settings, according to ESET tech support.

2. To verify whether the issue is being caused by ESET program or ESET settings, I uninstalled ESET and ran Thunderbird in an attempt to reproduce the issue. The issue persists with ESET uninstalled. Therefore the problem is not ESET. So I reinstalled ESET. If you do use ESET for antivirus be sure to assign the above exclusions.

D. Is there a way for me to pay someone for telephone tech support or a way for me to go back to v91?

I have wondered in the past, why the Inbox file (without extension) is so big. Today I moved all subfolders and remaining message from the Inbox. So there is literally NOTHING in the Inbox, but the Inbox file is still nearly 3 GB. How is this possible?!? Are there invisible files, settings, etc. saved in it? Is there a way to reduce the file size?

Also the Drafts folder/file is 1 GB but there is nothing in it. I just emptied the Junk folder and it still shows up with nearly 1 GB. This is very strange.

Please advise! Thanks!

In TB 102.9 after clicking on the name of a contact and viewing the info on that contact's card, I can't return to the list of all contacts in my address book. How can I do that? Please see the screenshots attached. The first shows part of the list in my address book. The second screenshot shows an individual contact card covering the list of names in the address book. How to leave that individual contact card and returning to the list of contacts has eluded me. Thanks for helping me learn how to do that.

Thunderbird is displaying multiple incorrect emails in the body of 1 specific email message. Here are screenshots showing a different body and sender than the sender and subject listed. (Followed by a screenshot of this email displaying normally in webmail.)

Hello, Using Thunderbird (v102.9.0). Using Tools > Export. Says if profile is more than 2gb do not use. I ran it and it produced a zip file of 2.9GB but no warning or error message. Should it produce a warning/error message?

When typing addresses for a new email (To or CC), Thunderbird normally offers frequently used contacts first. This feature does not seem to work when address book synchronization with Google via CARDDAV is enabled.

I have it set up this way and Thunderbird still offers me email addresses I've never used as first. Is this a bug in my setup or a limitation of the program? Is there a workaround for this?

Hello,

I hope this is the right place to post about this issue.

Just installed Thunderbird Beta 112.0b3 (64-bit) a couple of days ago, getting the feel of this one and doing OK, but found an issue.

Buttons (screenshot supplied) are not working (not taking me anywhere) except for the calendar one, which works OK

Any feedback or instructions to correct this would be appreciated.

Regards, Jay

When I try to send email from Thunderbird, it gives "Sending of Message Failed" error. I'm running Windows 7 with Thunderbird 102.9.0 32bit. I tried with a gmail.com and a hotmail.com address, but it gives the same error.

On Windows, I have an Admin account and a User Account. I can login to the Admin account and it'll work fine. It's just a specific Windows user where I have the issue. I tried reinstalling Thunderbird, deleting %APPDATA%/Local/Thunderbird and %APPDATA%/Roaming/Thunderbird, but the issue persists.

Any ideas?

Hi there. I hope you can help me.

Suddenly, I am unable to upload outgoing messages to the server and I have a message stuck in the outbox. Clicking on the icon in the bottom left and corner of the screen merely turns me on or offline. Downloading is OK. I've checked the outgoing server settings and all seems to be correct.

Is it my imagination, or is there a setting that prevents automatic uploading to the server when the icon is clicked? If there is, I've been unable to find it.

Any help / suggestions will be greatly appreciated.

Regards

Jan

Thunderbird (now 102.9.0) appears to change structures/methods from time to time, leaving me unable to find mail folders. This time, creating a new folder does what it should do, but then I can't find the folder afterward. It's there somewhere, but Thunderbird has no tool to find a folder - nor to search for a folder, or to relocate a folder. I can tell the folder exists, because I can't create another one. It's there, somewhere.

Aside from opening folders from A-Z, there seems to be no quick way to find a new folder (nor any folder, for that matter) that I can discover. Any suggestions?

Thanks!

Is it possible to open links from Thunderbird with non-default browser?

I came across a similar old question on superuser and from there this article but even after setting network.protocol-handler.warn-external.https to true Thunderbird does not prompt for browser to use.

I am using Thunderbird version 102.9.0

I finally updated my iMac to Big Sur (11.7.4). Thunderbird (102.9.0) "works" OK, but the inbox message list is, like, invisible. That is, the list is there, but it cannot be seen. I can click on any line of the invisible list, and that message is called up in the message pane, like normal. This makes it very hard to find any particular past email -- I've got to click on each line of the invisible inbox message list, one after the other, just to see what it is. Any fix for this? Thanks!

BTW, the sent mail message list shows up like normal.

My TB v102.8.0 has just stopped downloading new messages. I can see new messages on my web server, Optusnet, but they don't download to TB. TB can obviously see the new messages because it counts them and shows a running total just like it was executing the download, but doesn't actually download or show the new message(s) in my TB 'in' box. I was automatically upgraded to TB v.102.9.0 and I thought that this might be the problem, but when i restored to v102.8.0 the problem was still there. My VPN on or off doesn't seem to affect the problem Any thoughts? cheers Peter

My wife had years of emails in her inbox (over 100K!). She finally started cleaning up but accidentally deleted almost everything. This was an IMAP account on my server. She called me over and I went into the Trash and all the emails were there. I tried moving a bunch back and Thunderbird hung. After waiting I had to kill it and when I restarted it the Trash folder was empty.

I looked on the server and the files had been cleared even though nobody emptied the Trash.

I looked in her Thunderbird folder and I can see Inbox and Trash are both ~9.3G. Following some guides I checked and every email in both INBOX and Trash have "X-Mozilla-Status: 0001" meaning they are read but not deleted. I've tried several things including deleting INBOX.msf and Trash.msf but nothing gets recovered.

I can see all 100K+ emails in Trash. Any idea how to get them out? I've seen a couple of programs that say they can recover deleted emails but I'm not sure they are legitimate.

When I enter a new email address I routinely get this message: LDAP Server Password Required. What do I need to do to get rid of this pop-up box which asks for a password?

Hello.

For a few years that I use ThunderBird as a mail client for accounts.

From time to time that I receive emails that appears completely blank.

In that cases, I will always find a tag like this one: <mailscannerform24590 style="display: none;" form="" method="post" action="-" id="WebForm1" name="WebForm1"> And I have to remove the "display: none;" from the email source to be able to see the email contents.

I know that this is probably the correct behavior for the mentioned style sheet, but is there a way to prevent this situation?

Cheers.