Thunderbird Support Forum

I have successfully used thunderbird for years, but cannot add my gmail account. I read the google and TB docs. I have tried this several times. I must be doing something wrong, but not clear to me…

First, I did gmail steps:

1) log into gmail using gmail.com email address and gmail password 2) click on Setting “gear” in upper right 3) click on “see all settings” 4) click on “forwarding and pop/imap” tab 5) verify that “enable imap” is checked. Says “status: imap is enabled”

Then, I did thunderbird steps:

6) clear error log. click File / New / Existing Mail Account 7) enter 3 items: my name, full gmail.com email address, and gmail password 8) check “remember password” 9) click “continue” 10) TB says “configuration found in mozilla isp database” 11) IMAP option already checked 12) click blue “done” button

Then, there were some google popups:

13) in google popup, gmail address already entered, clicked “next” 14) next popup, enter same gmail password from step 1, click “sign in” 15) receive phone call for google 2-step verification and enter code 16) next popup says “mozilla thunderbird email wants to access …” 17) popup has 3 items: email, contacts, and calendar. click “allow”

Finally, back at thunderbird, it says in a yellow box: “Unable to log in at server. Probably wrong configuration, username, or password”. So fails to work.

I accessed settings / privacy / passwords / saved passwords. The list is empty. "Use a primary password" is not checked.

In case helpful, here are the messages in the error console resulting from one attempt (steps 1 to 17), with my gmail address blanked out:

XHRGEThttps://gmail.com/.well-known/autoconfig/mail/config-v1.1.xml?emailaddress=my_gmail_name@gmail.com [HTTP/2 404 Not Found 238ms] XHRPOSThttps://my_gmail_name@gmail.com:hhYY6789AA@gmail.com/autodiscover/autodiscover.xml [HTTP/2 404 Not Found 245ms] XHRGEThttps://gmail.com/.well-known/autoconfig/mail/config-v1.1.xml?emailaddress=my_gmail_name@gmail.com [HTTP/2 404 Not Found 208ms] XHRGEThttps://autoconfig.thunderbird.net/v1.1/l.google.com [HTTP/3 404 Not Found 91ms]

NS_ERROR_FAILURE: Couldn't decrypt string crypto-SDR.js:200 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 3 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 2 OAuth2.jsm:170 Some cookies are misusing the recommended “SameSite“ attribute 10 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 Not showing popup notification password with the message Save login for google.com? browserRequest.js:12:13 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 2 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 2 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 3 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 Loading failed for the <script> with source “chrome://global/content/netError.js”. neterror:128:4 NS_ERROR_ABORT: User canceled primary password entry 3 crypto-SDR.js:90

Any suggestions appreciated. If other diagnostic information I might send, let me know. Thanks

Hello, need to automatic delete all mesages older than 30 days. Have filter for that but seems it doesn't work because I still see 369 messages in folder. If I run filter manually, it works and remove old messages fine.

Any idea please? Thank you

Yesterday multiple duplicate emails downloaded to my inbox. I have 10 emails of the same subject! My inbox is a complete wreck and now has 1450 emails. 1000+ of those downloaded yesterday starting with July 3 2022 to the present.

Please help! Why did this happen? How can it stop? Is there a way to clean my inbox up easily?

Hi my old PC crashed and I had to do a new window sinstall, but before that I saved all my old files, folders etc and presume Thunderbird email profiles on to it. I added the files back to the PC on same C drive once windows re-installed. Now how can I download Thunderbird and make it use the old Thunderbird email profiles on the PC at present please?

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I have just had an update to 112.0b1 (32-bit) but it looks completely different , I do not to uninstall this version and install old because I could lose all my folders

Any ideas how I change setting to look like the old version

Computer did automatic Thunderbird update- said to restart computer - restarted but brought up an old version of THunderbird. All Local folders gone. Address Book deleted. Jnbox brought in old deleted emails. Hows do I rstore to normall?

I have just had an update to 112.0b1 (32-bit) but it looks completely different , I do not to uninstall this version and install old because I could lose all my folders

Any ideas how I change setting to look like the old version

Hello! In our company we use Thunderbird as main mail agent. And we use Yandex as main mail server, log in through OAuth2 protocol. After some recent Thunderbird update we got an issue. Somesing go wrong with redirecting inside the Thunderbird. At least that's what they said in Yandex.It won't log you in after click on "Log in as..." button. Instead it shows other screen of Yandex services (added image) got nothing in common with loggig in.

While I know emails can't disappear altogether in T/Bird - although they seem to - I can't understand what happens to them and how they are actually stored. For instance when I can't find an email in any of my in-box, trash, all mail, or important folders, I can do a search, find the email which the search tells me is in one of these folders and provides the date and time and where it is - but it isn't there! Can you advise me just how the email storage system works? Thanks

I have 3 IMAP email addresses in Thunderbird, 2 of which work perfectly, with Sent emails being stored in the relevant account's 'Sent' folder. The third, however, 'loses' its Sent emails somewhere between two 'Sent' folders in an additional "Local Folder" (which I neither asked for nor want) or disappears completely, leaving me with no record of the sent email! I have checked the box to "copy email to address>sent" (as I have done for all 3 accounts). I would really prefer to get rid of the 'Local Folder' group as I have no use for it, but how at least do I get TB to do the same basic housekeeping for all 3 accounts? I have the dreaded Windows 11 installed.

Hi there

I get the following error message when trying to setup my wife's email address on my Thunderbird account: Unable to log in at server, Probably wrong configuration, username or password

I have accepted the available configuration as shown by Thunderbird during the setup process, and have recently reset the password to ensure that is correct

Please would you advise how I may overcome this issue

Many thanks

Aidan Brown

Tbird blocks outgoing emails as spam. Error codes vary: one is ID 6408E1320400D02C, another is 6410bf9d02256542. This started today, and affects optonline and sbcglobal accounts, on a windows 7 and a windows xp computer. I've tried changing default port 465 to 587 and rebooting. It doesnt matter whether I have an attachment or not. Even a brief email sent from one of the email accounts to the other is sometimes blocked but if I send a brief email with a pdf I created myself it is consistently blocked.

The only antivirus program I have is malwarebytes. I disabled it through task manager - and that didnt help either. Version on my main office computer is 102.9.0 (32-bit).

I couldnt find anything really relevant online. I don't have a VPN. My settings havent changed in years and I've never had this problem before. Photo of SMTP settings is attached.

I hate to think what's going on with my computers at home.

PLEASE!!