Hello.

Please make sure you're downloading from the correct place: getfirefox.com.

When downloading, save the installer to a location on your computer that you can access (your documents folder, for example). Then, after the download is complete, open the installer by opening the folder and double-clicking the installer.

If any error appears after double-clicking the installer, please show a screenshot of it.

I have tried to dl firefox from the site and the link provided above. From the main page of Mozilla, it just brings me to the page that explains how easy it is to use Firefox. The link above just doesn't load. Are there issues with the dl today or something. I've never had problem before.

thanks

Lisa, I can download just fine. It's probably a problem with the browser you're using...

Try downloading Firefox from here. http://www.mozilla.com/en-US/firefox/all.html

Just make sure you download the correct language.

Thanks :-)

Finally got it to DL from the original site.