פורום התמיכה של Firefox

My issue is a bit difficult to explain. When I downloaded Firefox on a new computer, I signed in using my gmail account email and password. I created many passwords and bookmarks. I wanted to sync my phone and laptop to this account but I already had an account on my laptop. My new computer all of a sudden notified my that my log in was disconnected. I signed back in to my account and now it is only showing my bookmarks and passwords that were on my laptop and not my new computer. I only want the things I have added to my new computer and not what was on the laptop. How to I retrieve the bookmarks and passwords that I had set up prior to Firefox disconnecting me?

My preferred languages are set to: en-us, en, ja My preferred fonts for Japanese are set to: proportional: Sans Serif, Serif: IPA 明朝, Sans Serif: IPA ゴシック For web pages that set the language to Japanese (using lang="ja" or similar), the correct (Japanese) font is selected. However, for web pages that do not indicate the language, Firefox selects a Chinese font, ignoring my preferred language and fonts.

When I open emails many times the letters are gibberish. The letters are changed into symbols and weird looking letters. Sometimes closing Firefox and reopening helps, but usually I have to restart my computer. Even then, it may or may not be readable. Some emails are only partially this way, but most are complete gibberish. Has been happening for a few months. I have updated Firefox and am running the newest update. I am using Microsoft 365 email. Other computers in the same office do not have this issue. Any ideas how to fix this?

Summary of my current relevant software/hardware:

FireFox (UK): 113.0.2 (64-bit)
Windows 10 Pro(UK): 
 Vers.: 22H2
 Installed on: 2021-01-23
 OS build: 19045-2965
Lenovo (laptop): 
 ThinkPad X1 Extreme Gen 3
 Processor: Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz
 Installed RAM: 32.0 GB (31.8 GB usable)
 System Type: 64-bit operating system, x64-based processor

My problems with FireFox 113.0.2 started when I began to download some Affinity V2 videos. Some of these were rather large (over 500MB) and I noticed that several were being downloaded at the same time (which was no surprise). However, after sometime I noticed that only one of the videos was completely downloaded and the others were just stopped. Then, when I looked at the task manager the number of FireFox instances was increasing: ...,5,6,...18,..

Of course, I thought I could fix the download process but all my efforts failed; e.g. after a restart of windows and execution of FireFox the same videos were still in a "hold" state and many instances of FireFox were being executed. After a frustating night of failures I finally decided to restore an older FireFox using my Acronis backup/recovery software. My last Aronis backup of my entire system was made on 2023/04/07 with the most recent version of FireFox at the time which worked fine when downloading several large video files at the same time.

I only included the C:\Program Files\Mozilla Firefox' in the restore since I have installed a rather large number of new apps and updates after 2023/04/07. This also failed -- my add-ons, bookmarks, etc. in this restored version were all missing and before I could stop the recovery process, the restored FireFox was updated to the latest as of today (2023/06/01). And of course the problem had not be fixed.

So finally to my request: What directories, files do I need to restore, from the 2023/04/27 backup with all of its features at that time -- this is important, and how do I stop it from upgrading to a newer version?

I would be glad to provide additional information if needed :-)

when i go to Facebook i continue to get network errs and also in Facebook I keep getting something went wrong reload the page. I have disabled and deleted some add ons an even tried in trouble shoot mode and still i get it. I have tried every thing i know how even refreshed Firefox. I do not get it in Chrome and it has much of the same add ons or extensions. I tried to send a report to Facebook but you know how that goes.It is getting annoying Not sure if it Facebook and Firefox or just Facebook . But if ti is not happening in Chrome or edge that leads me to come to the conclusion it is Firefox

os = ubuntu 22.04 - 5.19.0-42-generic Mozilla Firefox 103.0.1 I am attempting to connect to a proxy that does not require a username and password, yet moz-proxy is continually asking for one. If I put any input in the prompts, it goes away, but if the machine is rebooted, the prompts begin again. How do I permanently stop firefox from asking for the username and password?

I dont have the split screen where you see the email header on top and the message beneath. So when I click on an incoming email, it doesn't show me the message unless I double-click it.

New version produces "Access Denied" when logging into Chewy.com Please fix this. I tried to add an image, but, like last time, doing so froze the page and I couldn't get back here. Had to start over. Can I revert to the earlier version of Firefox that worked? If so, how?

My Linux/Computer guru passed away 5 years ago I have been using Firefox Quantum 57. 0.4 64 bit for Linux Mint 1.0 but am finding sites I need to access won't open or if they open can't use the functions there. I know nothing about computers and I have not been able to find a tech to take my desktop to to get it updated. I am afraid to update because computer is currently set up with protections so I can do banking etc.. but soon I won't be able to access that. Any suggestions as to what to do at this point or suggestions of tech's in the Far West Valley of Phoenix AZ to assist ? Thanks so much for your time and any suggestions. Cheers,

Hi guys,

I hope you can help. To bring you up to speed, you can check below past articles for similar problems.

https://support.mozilla.org/en-US/questions/1193905 https://support.mozilla.org/en-US/questions/901741 https://support.mozilla.org/en-US/questions/962174?esab=a&as=aaq

This problem has just resurfaced. In a nutshell, when I type "Lost IMDb" or "Tyson Wiki" in the URL bar and hit enter, that would take me straight to that page of that site. So "Lost IMDb" and enter would take me here: https://www.imdb.com/title/tt0411008/

Now it takes me to random search results like so: https://www.google.com/search?sourceid=navclient&gfns=1&q=lost+imdb

Similar to "I'm feeling lucky" Google search is what I want back. When FF got rid of "Keyword.URL" search, I had to use an add-on such as: Google Browse by Name search engine to get similar results. Now also that has stopped working lately.

Can anyone help me get that type of search result back please?

Thank you kindly.

Hello At the moment I is not able to log into an official Spanish WEB-site using Firefox version: 113.0.2 (64-bit) /Windows 11. I have sent the following question to the certificate issuer (accv.es):

I have a certificate issued by you which is verified OK. It works fine with:

https://sede.agenciatributaria.gob.es

https://www.suma.es

but with dgt: https://sede.dgt.gob.es/es/ I get this message when trying to log in to 'mi DGT': XML Parsing Error: no root element found Location: https://sede.dgt.gob.es/es/mi_dgt/index.shtml Line Number 1, Column 1: Can you help find the solution to the problem.? I can not find a DGT-contact to ask for help Best regards Morten Brinch

Accv.es have so far not given me any clues to what I can do.

Anyone having suggestions how to fix the problem ?

best regards Morten Brinch

Just recently I have noticed that the Closed Caption is way out of sync when streaming Prime movies on my PC. CC works fine in Edge, but not Firefox. Looking for some things to try to fix this.

All my bookmarks disappeared. I followed the instructions on the "help" pages. I went to the list of my profiles and went through each one, trying to restore bookmarks from each profile. But all of my profiles are from 2019; no more recent profiles are listed. Thanks in advance for any advice

I just went to one of my email folders in Googlemail and it was empty. When I began to check the other folders they are all empty as well, but on Google Chrome and on my phone all the messages are there. Why are they not there in Firefox? Can I get them back?