Firefox Support Forum

I dont have the split screen where you see the email header on top and the message beneath. So when I click on an incoming email, it doesn't show me the message unless I double-click it.

Hello At the moment I is not able to log into an official Spanish WEB-site using Firefox version: 113.0.2 (64-bit) /Windows 11. I have sent the following question to the certificate issuer (accv.es):

I have a certificate issued by you which is verified OK. It works fine with:

https://sede.agenciatributaria.gob.es

https://www.suma.es

but with dgt: https://sede.dgt.gob.es/es/ I get this message when trying to log in to 'mi DGT': XML Parsing Error: no root element found Location: https://sede.dgt.gob.es/es/mi_dgt/index.shtml Line Number 1, Column 1: Can you help find the solution to the problem.? I can not find a DGT-contact to ask for help Best regards Morten Brinch

Accv.es have so far not given me any clues to what I can do.

Anyone having suggestions how to fix the problem ?

best regards Morten Brinch

Following a recent update (May 25th, 2023) I have lost all my notes. I know Mozilla does not monitor the Notes extension actively and the corresponding Github repo is archived (https://github.com/mozilla/notes).

Mozilla also notified the users about the decision to discontinue this service: https://support.mozilla.org/en-US/questions/1328311.

However, I found the "Notes add-on" useful, and kept using it. Finally with a sudden update in late May 2023, I have lost all my past notes. While searching for possible solutions for the data recovery, I came to find the following solution by " jscher2000".

1. https://support.mozilla.org/en-US/questions/1390845
2. https://support.mozilla.org/en-US/questions/1322197#answer-1384732

However, it was reported that though majority of the data was recovered by applying the technique above, lost notes were not among them: https://support.mozilla.org/en-US/questions/1390845#question-reply

For anyone with similar issue I am describing below what worked for me. Following the suggestion by "jscher2000" I first generated the "Old Firefox Data" folder on my desktop. This is how I did that: From the Firefox browser window, click on Help -> More Troubleshooting Information -> Refresh Firefox and follow the instructions.

After creating the "Old Firefox Data" folder you will be able to see one, or multiple, "profile folders" therein. On my system I was able to see multiple "profile folders".

Next, type "about:profiles" in the URL space of a Firefox browser. I saw only a single profile (the default profile) on my screen that followed. Next, you need to "create a new profile" and point the system to one of the "profile folders" inside "Old Firefox Data" folder. Lastly, hit the "Launch profile in a new browser". If you can not see your old notes, try with another profile folder inside "Old Firefox Data" folder.

This is what worked for me (Mac OS). If there is any better solution please suggest that.

Storage seem to be broken in general, although the problem has morphed with my bad troubleshooting attempts. This problem started ~last week (or ~two months after I switched OS from Windows to Garuda Linux, a variant of Arch) and has progressively gotten worse.

Initial problem: Privacy Badger errors and says storage is broken. Putting `navigator.storage.estimate()` into PB's extension console leads to a quota of a large number, and a usage of 0. Pandora.com then logs me out, and doesn't allow me to log back in. Console reveals it's an indexedDB problem about storage quotas. Many websites are forgetting tokens - I'll log in, and then 15 minutes later, log in again. This happened on Discord, Fastmail, and this support forum (in fact, I couldn't log in on Firefox here. Had to use Chromium). Bitwarden's extension also errors, although this one doesn't directly mention storage and instead says that the sync is out of date directly after syncing. Alright. (If I had to guess, the sync process no longer can write to storage so it's stuck with an old sync).

OK, this is odd. I load back the profile directory I still have saved from the last machine. Still symptomatic. Maybe it's a permissions problem? I run `chmod -R 777 ~/.mozilla/firefox` and relaunch. Still symptomatic. I nuke my firefox directory entirely, reinstall firefox (switching to For Developers) in the process, reimport my bookmarks, and run chmod again. Still symptomatic. Alright.

Maybe it's a problem with my extensions. I really, really doubt that, but maybe. I restart into troubleshooting mode. The problem still exists, but when I go back my bookmarks and extensions are gone.

Problem as it stands now: Pandora.com still logs me out, but I can log back in. Sometimes. It just doesn't remember when I relaunch firefox. Along the way at some point, visiting about:support now shows nothing. As in, when I press "copy text to clipboard" this is the report I get back:

  Application Basics
  ------------------
  
  Name:
  Version:
  Build ID:
  Distribution ID:
  User Agent:
  OS:
  OS Theme:
  Multiprocess Windows:
  Fission Windows:
  Remote Processes:
  Enterprise Policies:
  Google Location Service Key:
  Google Safebrowsing Key:
  Mozilla Location Service Key:
  ...full report in Troubleshooting Information section below, but it's not very helpful

When I open the browser console, I am greeted with dozens of errors. Here are the first few:

  NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001    (NS_ERROR_NOT_IMPLEMENTED) [nsIAppStartup.secondsSinceLastOSRestart]
      _collectStartupConditionsTelemetry resource:///modules/BrowserGlue.sys.mjs:1608
      BG__onFirstWindowLoaded resource:///modules/BrowserGlue.sys.mjs:1716
      BG_observe resource:///modules/BrowserGlue.sys.mjs:961
      _delayedStartup chrome://browser/content/browser.js:2068
  BrowserGlue.sys.mjs:1617:15
  
  TypeError: connection not specified in clone options.
      cloneStorageConnection resource://gre/modules/Sqlite.sys.mjs:1416
      <anonymous> resource://gre/modules/PlacesUtils.sys.mjs:2165
      promiseDBConnection resource://gre/modules/PlacesUtils.sys.mjs:1434
      fetchAnnotatedPages resource://gre/modules/History.sys.mjs:183
      _initializePromise resource://gre/modules/DownloadHistory.sys.mjs:205
      ensureInitialized resource://gre/modules/DownloadHistory.sys.mjs:229
      getList resource://gre/modules/DownloadHistory.sys.mjs:63
      _promiseList resource:///modules/DownloadsCommon.sys.mjs:790
  
  TypeError: connection not specified or invalid.
      wrapStorageConnection resource://gre/modules/Sqlite.sys.mjs:1507
      <anonymous> resource://gre/modules/PlacesUtils.sys.mjs:2177
      withConnectionWrapper resource://gre/modules/PlacesUtils.sys.mjs:1484
      get resource://gre/modules/PlacesUtils.sys.mjs:2253
      #kickOffOriginsAlternativeFrecency resource://gre/modules/PlacesFrecencyRecalculator.sys.mjs:366
      AlternativeFrecencyHelper resource://gre/modules/PlacesFrecencyRecalculator.sys.mjs:350
      PlacesFrecencyRecalculator resource://gre/modules/PlacesFrecencyRecalculator.sys.mjs:136
  
  TypeError: can't access property "executeBeforeShutdown", db is undefined
      withConnectionWrapper resource://gre/modules/PlacesUtils.sys.mjs:1485

(Many more errors here of "db is undefined" in various places)

  NS_ERROR_UNEXPECTED: Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED)    [nsINavBookmarksService.tagsFolder] PlacesUtils.sys.mjs:2085
  
  Error: Error(s) encountered during statement execution: database or disk is full
      handleCompletion resource://gre/modules/Sqlite.sys.mjs:1067
  Sqlite.sys.mjs:402:15
  
  StorageError: Storage error: QuotaExceededError: IndexedDB: main/partitioning-exempt-urls importChanges() IndexedDB:  importChanges() in main/partitioning-exempt-urls The current transaction exceeded its quota limitations.
      StorageError resource://services-settings/RemoteSettingsClient.sys.mjs:157
      _adjustedError resource://services-settings/RemoteSettingsClient.sys.mjs:928
      maybeSync resource://services-settings/RemoteSettingsClient.sys.mjs:816
  Caused by: QuotaExceededError: IndexedDB: main/partitioning-exempt-urls importChanges() IndexedDB:  importChanges() in main/partitioning-exempt-urls The current transaction exceeded its quota limitations.
  
  StorageError: Storage error: InvalidStateError: IndexedDB: main/message-groups importChanges() IndexedDB: collections, timestamps, records importChanges() in main/message-groups A mutation operation was attempted on a database that did not allow mutations.
      StorageError resource://services-settings/RemoteSettingsClient.sys.mjs:157
      _adjustedError resource://services-settings/RemoteSettingsClient.sys.mjs:928
      maybeSync resource://services-settings/RemoteSettingsClient.sys.mjs:816
  Caused by: InvalidStateError: IndexedDB: main/message-groups importChanges() IndexedDB: collections, timestamps, records importChanges() in main/message-groups A mutation operation was attempted on a database that did not allow mutations.
      importChanges resource://services-settings/Database.sys.mjs:120
      promise resource://services-settings/IDBHelpers.jsm:128
      executeIDB resource://services-settings/IDBHelpers.jsm:92
      executeIDB resource://services-settings/Database.sys.mjs:474
  RemoteSettingsClient.sys.mjs:532:15

  RemoteSettingsWorker error: QuotaExceededError: IndexedDB:  execute() The current transaction exceeded its quota limitations.
  
  Could not write session state file  DOMException: Could not write chunk (size = 117330) to file /home/hugh/.mozilla/firefox/gkgh2t17.dev-edition-default/sessionstore-backups/recovery.jsonlz4.tmp. The file may be corrupt. <empty string> SessionFile.sys.mjs:405:17

  QM_TRY failure (ERROR): 'Unavailable failed with resultCode 0x80520012, resultName NS_ERROR_FILE_NOT_FOUND, context dom::localstorage::FirstOriginInitializationAttempt::Datastore', file dom/localstorage/ActorsParent.cpp:1056
  QM_TRY failure (WARNING): 'Unavailable failed with resultCode 0x80520012, resultName NS_ERROR_FILE_NOT_FOUND, context dom::localstorage::FirstOriginInitializationAttempt::Datastore', file dom/localstorage/ActorsParent.cpp:8393
  QM_TRY failure (WARNING): 'Unavailable failed with resultCode 0x8052000F, resultName NS_ERROR_FILE_TOO_BIG, context dom::localstorage::FirstOriginInitializationAttempt::Datastore', file dom/localstorage/ActorsParent.cpp:487

I see the error of "database or disk is full" - however, my disk is new (6 months old) and is literally 95% free space (see attached screenshot). I'm out of ideas, so hopefully someone else has more.

Often when I click on links that take me to video's Foxfire will not launch the video. It stalls and takes forever to load or it does not load at all. I am finding that with more sites as time goes on. Google photos also won't load in a timely manner BUT of I change to Chrome everything loads quickly. This didn't use to be a problem but now is, any solutions out there.

I'm having a problem using my bank website with Firefox - I get a message when I move from one page to another, and that message closes the bank website - Here is the message: "Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit." It is very important to me to be able to view my accounts and investments daily - please help me solve this!

What is it about YouTubeTV in Firefox that breaks my ability to control playback? I can click with mouse, but shortcuts ("Play (k)", "Back 15 seconds (j)", or "Forward 15 seconds (l)") stop working repeatedly and I'm forced to go back to using my mouse (Wacom Intuos Pro M). This doesn't sound like a big deal until you're forced to watch an offensive "My Pillow" ad or worse, and I can't immediately stop the playback of these radicalized terrorists. Or if while watching a DVR recording, it stops allowing me to skip thru commercials, or pause playback without picking up my pen (mouse) to get back in control of the 'playback' features.

Strangely, this never happens on YouTube videos/content. Those same controls ('shortcuts') work fine there.

Hi, I experience consistent tab crashes in my Firefox app on the computer since yesterday. It works only in troubleshoot mode and not in normal. I tried refreshing and reinstalling the app, installing Firefox for Web and nothing worked. Cleaning data and turning "false" preference media.wmf.vp9.enabled didn't work either. I also tried deleting all extensions, turning off recommended performance mode (using hardware) and enabling default theme. I haven't installed anything recently. Last Windows quality update 24.05.2023, last feature update 08.03.2023. Firefox app still works perfectly on my phone, so it's probably something with the computer. What can be the cause and what can I do to fix it? Added info about crashes below

Thanks

On my new PC build I'm seeing a ton of instability with Firefox. It can go hours without issue, then have tabs crash 3 times in an hour. I've slowly trimmed down the plugins I'm using, with no change. I'm also using these same plugins on my 2nd PC without any issue. I'll just be sitting there, not even touching firefox for a long period of time, and it will have tabs crash.

Other browsers (Edge, Opera GX) aren't presenting the same issue under similar use. I've run a Memtest and seen no issues, although I'm curious if my Asus board is being problematic alongside recent reports. Its quite stable with gaming and Adobe suite, so I think I'm clear.

I've found no additional driver, windows, or security updates. Windows Security scan finds nothing.

Hardware info: 13900K in Asus Z790 ROG Maximus Hero, 4090 FE, 64GB DDR5 (6400 XMP). Hooked up via 2.5G ethernet to 2.5 Gbps fiber.

Here's an array of crash reports: bp-655ac391-42a9-495f-aa44-fc21e0230528 bp-6ad77abc-0373-49b8-aae2-cc7d40230528 bp-65a453e5-4044-4cc5-8a44-5ae880230528 bp-cf346528-03d1-45aa-b0cb-0aa330230528 bp-d6df2a85-a9b9-4867-bc13-acb390230528 bp-73d54723-344c-497f-8614-1241f0230528 bp-b46f5d61-fa4a-473b-b01c-c6e0a0230528 bp-f4494a81-6566-475e-9499-097ee0230528 bp-7150ead3-434a-42bc-81c7-0000e0230528 bp-c363aead-9dd3-4b56-b602-d50180230528 bp-0d4c9401-77d3-4eca-97fc-5923f0230528 bp-6d93a733-da2f-49b4-867d-a0c8e0230528 bp-4f6fd810-a2fb-4194-99e2-dd7f50230528 bp-a4d9e2f5-f4e3-498b-8ee1-2facc0230527 bp-a6a673d3-85dc-4673-a2ed-f58680230526

Summary: Firefox fails to load many sites, and some will kill the entire browser.

I recently updated from Ubuntu 22.10 to 23.04, which included an upgrade to Firefox. I originally had trouble with tab/window dragging operations causing the entire desktop to crash.

Removing the snap and installing from the Firefox maintained PPA fixed this issue, but a number of others remain. (Detail on this part over here on the ubuntu forums if interested)

Now many google sites simply show the loading error for ever and never recover. Some URLS can kill the browser completely. For example, this one from the Mozilla website: https://support.mozilla.org/en-US/kb/websites-show-spinning-wheel-never-finish-load The error message is attached.

I am happy to perform more tests and provide more diagnostic if it will help. That same URL works fine from the chromium browser on the same desktop systems,as does every other site I've had issues with.

System details: Ubuntu 23.04 64 bit Firefox 113.0.2 Intel_R_ Client Systems NUC7i7BNH (Intel® Core™ i7-7567U) Intel® Iris® Plus Graphics 650 (Kaby Lake GT3e) (KBL GT3) Gnome 44.0 Wayland WS