Mozilla VPN FAQ

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Find answers to some of the most common questions about Mozilla VPN in this article.

What does VPN stand for?

VPN stands for Virtual Private Network. A VPN is an application used to encrypt your data and connect to untrusted networks.

Yes. The use of a VPN is legal in all countries where Mozilla VPN is available.

What data does Mozilla VPN collect?

Mozilla VPN does not log or collect your browsing data.

Will a VPN slow down my internet connection?

When you use a VPN to connect to the internet, your connection speed may slow down sometimes. The speed at which you browse is determined by factors such as time zone, speed, and distance to the server you are connected to. If you're experiencing speed issues, try these troubleshooting tips.

How many devices can I add to my Mozilla VPN subscription? What are the supported platforms?

With a subscription, you can install the application on up to 5 devices. Mozilla VPN is available for desktop, tablet and mobile devices. To learn more, see Is Mozilla VPN compatible with my device?

In what countries is Mozilla VPN available to download?

Mozilla VPN is available to subscribe in Austria, Belgium, Canada, Finland, France, Germany, Ireland, Italy, Malaysia, the Netherlands, New Zealand, Singapore, Spain, Sweden, Switzerland, the UK, and the US to connect to servers in 30+ countries.

We’re working on testing and expanding the service to other regions. Join the waitlist to be notified when it’s available elsewhere.

Can I use Mozilla VPN if I move or travel to a country where Mozilla VPN is not available?

Once a user installs Mozilla VPN on their device, it will keep working in other countries, except if your connection originates from the People's Republic of China. However, users will not be able to install the VPN if they’re outside of a supported country.

What is your refund policy?

We offer a 30-day money-back guarantee, so you can try Mozilla VPN risk-free. To lean how to request a refund, visit How do I request a refund for Mozilla VPN?

If you purchased Mozilla VPN through an app market (App Store, Google Play, and other app markets) your purchase is subject to that app market's rules and might not qualify for a refund.

Can I use Mozilla VPN on my TV, gaming console or other devices?

The application is currently available for computers and mobile devices only. Mozilla VPN cannot be installed or used on smart TVs, gaming consoles, dongles, or routers.

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