ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird crashes on launch every time after update

  • 1 การตอบกลับ
  • 0 คนมีปัญหานี้
  • 6 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Wayne Mery

more options

I updated Thunderbird on my MBP running OS 12.6 to the latest version last week 102.3.3. Since then, it crashes at launch every time I open it. I, perhaps unwisely, then uninstalled it and downloaded the beta version (106.5) , hoping that it was just a bug in 102.3.3. and would resolve. No such luck. It also crashes on launch every time, after showing me briefly the folders pane on the left. Moreover, I can't go back to a previous version since it tells me that my profile has been updated by a newer version. I would really like to get my profile loaded again, with my four email accounts and years of stored messages. Can anyone help? Crash report follows

AdapterVendorID: 0x106b Add-ons: google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.3,amazon%40search.mozilla.org:1.1 AvailablePhysicalMemory: 189988864 AvailableSwapMemory: 0 BackgroundTaskMode: 0 BuildID: 20221018115054 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1666247274 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EventLoopNestingLevel: 1 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1666244477 MacAvailableMemorySysctl: 79 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1666247267 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W00000000-T000) WR? WR+ GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird PurgeablePhysicalMemory: 615792640 ReleaseChannel: beta SafeMode: 0 SecondsSinceLastCrash: 1435 StartupCrash: 0 StartupTime: 1666247267 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"aarch64","buildId":"20221018115054","version":"107.0","vendor":null,"displayVersion":"107.0b1","platformVersion":"107.0","xpcomAbi":"aarch64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32768,"virtualMaxMB":null,"cpu":{"extensions":["hasNEON"]},"os":{"name":"Darwin","version":"21.6.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x106b","deviceID":null,"subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2624,"screenHeight":1696,"scale":2}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookPro18,1","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":true,"locale":"en-US","intl":{},"update":{"channel":"beta","enabled":true},"userPrefs":{"browser.cache.disk.capacity":552960,"browser.fixup.alternate.enabled":false,"browser.search.region":"US","network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Throttleable: 1 TotalPhysicalMemory: 34359738368 URL: about:blank UptimeTS: 11.25 Version: 107.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

I updated Thunderbird on my MBP running OS 12.6 to the latest version last week 102.3.3. Since then, it crashes at launch every time I open it. I, perhaps unwisely, then uninstalled it and downloaded the beta version (106.5) , hoping that it was just a bug in 102.3.3. and would resolve. No such luck. It also crashes on launch every time, after showing me briefly the folders pane on the left. Moreover, I can't go back to a previous version since it tells me that my profile has been updated by a newer version. I would really like to get my profile loaded again, with my four email accounts and years of stored messages. Can anyone help? Crash report follows AdapterVendorID: 0x106b Add-ons: google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.3,amazon%40search.mozilla.org:1.1 AvailablePhysicalMemory: 189988864 AvailableSwapMemory: 0 BackgroundTaskMode: 0 BuildID: 20221018115054 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1666247274 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EventLoopNestingLevel: 1 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1666244477 MacAvailableMemorySysctl: 79 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1666247267 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W00000000-T000) WR? WR+ GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird PurgeablePhysicalMemory: 615792640 ReleaseChannel: beta SafeMode: 0 SecondsSinceLastCrash: 1435 StartupCrash: 0 StartupTime: 1666247267 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"aarch64","buildId":"20221018115054","version":"107.0","vendor":null,"displayVersion":"107.0b1","platformVersion":"107.0","xpcomAbi":"aarch64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32768,"virtualMaxMB":null,"cpu":{"extensions":["hasNEON"]},"os":{"name":"Darwin","version":"21.6.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x106b","deviceID":null,"subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2624,"screenHeight":1696,"scale":2}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookPro18,1","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":true,"locale":"en-US","intl":{},"update":{"channel":"beta","enabled":true},"userPrefs":{"browser.cache.disk.capacity":552960,"browser.fixup.alternate.enabled":false,"browser.search.region":"US","network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Throttleable: 1 TotalPhysicalMemory: 34359738368 URL: about:blank UptimeTS: 11.25 Version: 107.0 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

การตอบกลับทั้งหมด (1)

more options

Please copy+paste (not screen shot) your crash IDs found at Help > Troubleshooting Info

มีประโยชน์หรือไม่

ถามคำถาม

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.