Fix printing problems in Firefox

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This article describes how to troubleshoot printing problems in Firefox. For general information about printing in Firefox, see How to print web pages in Firefox.

Check Firefox permissions in Ubuntu Software

You can see what permissions Firefox has in Ubuntu Software:

  1. Open Ubuntu Software.
  2. Switch to Installed at the top.
  3. Find Firefox and click it.
  4. Click Permissions.
  5. If Print documents shows (disconnected) switch to snapd:cups-control.
  6. Close and reopen Firefox, and check if printers are showing.

If you don't have an item called Ubuntu Software on your system, the same functionality can be obtained using the Snap Store application. If you don't already have it, you can install it from a command line interface by entering the command: sudo snap install snap-store

Check other browsers and printers

You can see whether your problem is with Firefox, your printer or the website you're visiting:

  • Check to see whether the page prints correctly in another browser (such as Internet Explorer or Microsoft EdgeSafariEpiphany).

If the page prints incorrectly in another browser also, then:

  • There might be a problem with your printer – If you have another printer, try printing the page with that printer. If the second printer prints the page properly, update your printer driver from your printer manufacturer's website.
  • There might be a problem with the page – Contact the website administrator.

If the page prints correctly in another browser, follow the instructions below.

Reset Firefox printer settings

  1. Click the menu button Fx57Menu, click Help and select More Troubleshooting Information.
    • The Troubleshooting Information page with the address about:support will open in a new tab.
  2. Go down to the Printing section and click Clear saved print settings.

This will remove all modified print settings in Firefox.

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